Laurie Beauchemin | Page 20

Excellent service, as usual. I've been going to Ira Lexus Manchester for years. Their service department is top notch. I I especially like my car delivered to my house by Fraser. I've been going to Ira Lexus Manchester for years. Their service department is top notch. I I especially like my car delivered to my house by Fraser. Excellent service. More

Report | Print

Supreme service with a smile I’ve been buying LEXUS for many years because of the dependability...and keep coming back because of this .. Laurie I request every time because of he I’ve been buying LEXUS for many years because of the dependability...and keep coming back because of this .. Laurie I request every time because of her knowledge, friendliness and speedy service... More

Report | Print

knowledgable and efficient Laurie was terrific -- personable and gracious. It's such a pleasure to go to this dealership for service. The staff is excellent, the coffee great, a Laurie was terrific -- personable and gracious. It's such a pleasure to go to this dealership for service. The staff is excellent, the coffee great, and the bagels fresh. No chocolate chip cookies this time though. More

Report | Print

Outstanding service Service consultant Laurie B. was instrumental in getting needed service with the parts department manager (Ken Lavigne) assistance in acquiring the ne Service consultant Laurie B. was instrumental in getting needed service with the parts department manager (Ken Lavigne) assistance in acquiring the new tires needed. Compliments to both who make you feel special. They both were very professional and made my purchase of new tires for my Lexus ES350 enjoyable and a fantastic deal. While waiting for service I discussed the features of a RX350 with sales consultant Britney Costa who is not only knowledgeable and personable but makes you feel welcomed and the most important customer. Took as much time needed to explain thoroughly all the details with the vehicle. In closing the new purchase deal Nigel Long made the negotiation process painless. More

Report | Print

Awesome Laurie is always very pleasant and helpful with our car needs. The Dealership is always very neat and clean. the mechanics are thoughtful about keepin Laurie is always very pleasant and helpful with our car needs. The Dealership is always very neat and clean. the mechanics are thoughtful about keeping our car clean, and washing it. More

Report | Print

Outstanding service without a backbreaking price tag Every time I take my car in for service at Lexus it is a wonderful experience. Great service at a great price. I'm so lucky I choose a Lexus the las Every time I take my car in for service at Lexus it is a wonderful experience. Great service at a great price. I'm so lucky I choose a Lexus the last time I went car shopping. More

Report | Print

Required mileage check great service all around all who were involved met the requirements for an overall 5 star recommendation. Personalities are a big plus and they are great service all around all who were involved met the requirements for an overall 5 star recommendation. Personalities are a big plus and they are right there. More

Report | Print

Purchase of 2017 GX I have leased my last 3 vehicles & decided to purchase my 4th. Hugo was excellent & fulfilled all of my requests before I took delivery of my new GX! I have leased my last 3 vehicles & decided to purchase my 4th. Hugo was excellent & fulfilled all of my requests before I took delivery of my new GX! More

Report | Print

Service to match the high quality of the Lexus brand Always professional, prompt service, with excellent follow up. Very clean and comfortable customer waiting room and excellent assortment and quality Always professional, prompt service, with excellent follow up. Very clean and comfortable customer waiting room and excellent assortment and quality of refreshments. Extremely clean and large rest rooms. More

Report | Print

Service was great Took my car in for it's first 5000 mile service. Booked the appointment using the app on my phone (Android), downloaded the app without any issues an Took my car in for it's first 5000 mile service. Booked the appointment using the app on my phone (Android), downloaded the app without any issues and chose my appointment time easily. Only thing I was unsure of was whether I could have booked a complimentary loaner using the app if I had needed one. When I arrived I did not know what to do so I parked in the sales lot and walked into service to the check out counter, waited behind another customer while they checked out and then announced my appointment. The cashier instructed me to get back in my car and drive right into the service bay, where someone would greet me and assign me a service representative. I did not purchase my car at this location so was not aware this was how service operated, signs might be clearer for new people like myself. Once I did drive in and got out I was met by someone who confirmed details about my appointment and my car. The only unclear thing again was whether I was eligible for a complimentary loaner. As this was a holiday for me from work I did not need one so I did not worry about it this visit. I did ask my service liason Laurie a technical question about using my phone for navigation and no audio coming through the speakers. She was able to put me in touch with a technical representative at the end of my appointment to provide me instructions on how to get the audio working. Laurie then proceeded to get in the car with me to make sure I understood the instructions. When I was unable to get this working, Laurie and I continued to work the controls until we figured out what the technical representative was talking about, so thanks to Laurie for sticking with me. I was surprised the car did not seem to be washed on the outside, I would have thought part of the service would have included some basic detailing. I had 2 spots of sap on my windshield when I brought the car in for service and those are still there today. More

Report | Print