Laurie Beauchemin | Page 21

Excellent Service! Greeted promptly, pleasantly, personally. Always remembered and greeted cheerfully by Barry anytime I come in. He also "checks" on me when passing t Greeted promptly, pleasantly, personally. Always remembered and greeted cheerfully by Barry anytime I come in. He also "checks" on me when passing through the waiting area to make sure I have all that I need while waiting for my vehicle. Laurie was expecting me and prepared for me to help expedite the process. When it was determined that brake work was needed Laurie explained the current situation, reviewed my options and costs, made accommodations for a loaner because I could not wait longer for the additional service, notified me when the job was completed and the car was ready. No hidden costs at the end. More

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40 K service and an unexpected ‘bonus’ Service was excellent. We have confidence in the ability of the technicians, We did not expect to have the rotors machined, so the wait was longer t Service was excellent. We have confidence in the ability of the technicians, We did not expect to have the rotors machined, so the wait was longer than expected. Got a lot of ‘book work’ done though!! Thanks to Laurie for keeping us informed all the way through! More

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Excellent Interaction with Laurie Beauchemin Came in for my 15K service and it was handled expertly by Laurie. Had no issues with it. Vehicle was properly serviced and was even washed. Came in for my 15K service and it was handled expertly by Laurie. Had no issues with it. Vehicle was properly serviced and was even washed. More

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Thanks IRA As usual... just another great visit to IRA Lexus for service... Keep up the good work. Great customer service at a top quality dealership! As usual... just another great visit to IRA Lexus for service... Keep up the good work. Great customer service at a top quality dealership! Thanks IRA More

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Good Lexus service center Don't know unless it was the cookies that just came out of the oven . . . I have to write more words? Well, glad you have warm cookies! Don't know unless it was the cookies that just came out of the oven . . . I have to write more words? Well, glad you have warm cookies! More

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The BEST! The service, as always, was very thorough and excellent! Everyone was welcoming and friendly. What other dealership can you go to that has fresh bag The service, as always, was very thorough and excellent! Everyone was welcoming and friendly. What other dealership can you go to that has fresh bagels and real flowers in the Ladies’ Room!?! My husband and I have been dealing with Laurie Beauchemin for years. She is the absolute BEST! More

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Complimentary services + oil change Took me on time, estimated time for the services was approximately 1 hour. Informed of the results and washed and vacuumed the interior. Overall it wa Took me on time, estimated time for the services was approximately 1 hour. Informed of the results and washed and vacuumed the interior. Overall it was a very efficient and professional experience. More

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Very accommodating Didn’t feel pressured to do all the recommended repairs and I very much appreciate a loaner vehicle. The staff (Laurie) was very pleasant to deal with Didn’t feel pressured to do all the recommended repairs and I very much appreciate a loaner vehicle. The staff (Laurie) was very pleasant to deal with. More

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Attention to detail.. I've been bringing my RX 350 (and former) since I got the car in '09 and Laurie Beauchemin has been my service person...she is the best and her attent I've been bringing my RX 350 (and former) since I got the car in '09 and Laurie Beauchemin has been my service person...she is the best and her attention to detail and friendly attitude is unsurpassed. I will continue to bring my car to her as long as it runs....217,000 miles and going strong! More

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Laurie is amazing. So helpful and respectful What a pleasant experience I had with Laurie as always. I wish every experience I had with companies could be as pleasant as I had with her. She is th What a pleasant experience I had with Laurie as always. I wish every experience I had with companies could be as pleasant as I had with her. She is the best. Always attentive and kind. More

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