Lawrence King III | Page 3

I like the service that I Receive at Mercedes-Benz. The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problem The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problems that I have. I truly like the excellent customer service. I like to sit in waiting area, which is Extremely comfortable. The only complaint I have is that the snacks that you provide a full of sugar and carbs and not healthy. It would be nice if you have little fruit cups, fruit, mini sandwiches, skinny popcorn, nuts, mints.and cans or bottles of different juices. Since people have to wait often 2 or more hours. If a microwave and refrigerator was available it would nice if it was stocked with breakfast and lunch sandwich that could be heated up. I think something’s like that would be a huge improvement. It would make your customers feel appreciated. After all people are spending lots of money, If none of this works perhaps, having the porters make a run to get a sandwiches from a local area business. The dealership could afford to spend $10.00 on each customer to have a good experience. Thank you for looking at my suggestions. More

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My car purchase was informative and easy. Lawrence gave me all the information I needed to make the right decision. Lawrence gave me all the information I needed to make the right decision. More

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The service managers and staff are very thorough and personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me. personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me. More

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Always helpful, and keeps me posted regarding my service. Highly recommend the service from Mercedes’ Benz in plano Highly recommend the service from Mercedes’ Benz in plano More

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Best in service and time. Quality, experience, expertise and excellence work service person is great Quality, experience, expertise and excellence work service person is great More

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Thank you for the exceptional services Aly Lalani, my Mercedes Service Rep and the entire staff always provide when my car is being serviced etc.! ! As soon as , I arrived at Mercedes’ Benz of Plano as Mercedes Service Rep and the entire staff always provide when my car is being serviced etc.! ! As soon as , I arrived at Mercedes’ Benz of Plano as always ,I’m greeted professionally and with warmth! Everyone at Mercedes Benz of Plano are greatly appreciated! Enjoy life! Stay safe and well! More

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Excellent and timely service really impressed with the updates and rental car service was amazing updates and rental car service was amazing More

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Excellent customer service. Always. Our sales person Lawrence has taken car or us for at least 6 cars. Would not shop elsewhere. Lawrence has taken car or us for at least 6 cars. Would not shop elsewhere. More

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I like the dealer but they seem to always suggest additional things that you’re afraid to not accept. This causes pause as to need versus necessary. additional things that you’re afraid to not accept. This causes pause as to need versus necessary. More

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Mercedes Benz of Plano is a stellar dealership across the board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) More

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