Lays Knipp

I would like to formally express my dissatisfaction with my recent experience at Imperial Toyota. Although I was well attended by Lorrayne and Laís, and I appreciate their service, there are important is my recent experience at Imperial Toyota. Although I was well attended by Lorrayne and Laís, and I appreciate their service, there are important issues that need to be addressed. First, the discounts advertised on the website were not clearly explained. I was not informed that the advertised discount only applies if the trade-in vehicle has less than 100,000 miles, and that otherwise the discount decreases by $1,000. I was also not properly informed that the $900 discount applied to the first three installments was not cumulative with the other offer. It does not make sense to advertise multiple discounts if customers can only choose one, and this lack of transparency is frustrating. Additionally, I was not offered any negotiation. I was told that the website price was final. Even so, I accepted all conditions because I liked the vehicle. However, what concerns me most is the delay in delivery. My contract was approved more than two weeks ago. I have signed all documents and submitted everything requested. Despite this, the vehicle has not been delivered yet. Now I am being told that the bank will call me again and that I must say that I already have the vehicle in order for the funds to be released. This is extremely concerning, since I do not have the vehicle in my possession. I have also been informed multiple times that the vehicle was arriving, but so far nothing has happened. When I call, I feel that I am not receiving clear and transparent information. If I had known the process would be this slow and complicated, I would have considered purchasing from another dealership. I respectfully request clarification and a prompt resolution to this situation. More

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Convenience is a must & imperial Toyota provides that’ ain’t with impeccable customer service accommodations & much more ! ain’t with impeccable customer service accommodations & much more ! More

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Overall had a positive experience buying a new car from Imperial Toyota. While there were some long wait times when getting a price on a trade in that was lower than expected, the rest of the people I work Imperial Toyota. While there were some long wait times when getting a price on a trade in that was lower than expected, the rest of the people I worked with were quick to respond. Easy to get to and had a good selection with knowable people. More

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Great inventory great customer service amazing experience Sam was a wonderful sales person and the finance department was also very good. Sam was a wonderful sales person and the finance department was also very good. More

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Excellent service, I definitely recommend them because they are very efficient and friendly, very good experience. they are very efficient and friendly, very good experience. More

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