Sabrina Hernandez

Worst experience if I could give zero stars I would. From the beginning was presented by lies. Showed up for finance the next day and sales person was not there showed up for delivery the following day From the beginning was presented by lies. Showed up for finance the next day and sales person was not there showed up for delivery the following day after being told it was ready and he showed up 30 minutes late and the car was not ready and inspection sticker was not done. I am coming from a different dealership where customer service is a priority but unfortunately imperial Toyota does not. More

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I purchased my car through Imperial Toyota. Smooth process. I brought my vehicle in for routine maintenance for an oil change & tire rotation. The staff was very friendly, courteous, personabl Smooth process. I brought my vehicle in for routine maintenance for an oil change & tire rotation. The staff was very friendly, courteous, personable, and professional. The service took less than one hour. When the maintenance was completed, the invoice was explained in full detail and the expense was reasonable. I would highly recommend this dealership to anyone for both sales & maintenance. More

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The Imperial Toyota dealership provides excellent service. I had an oil change, tire rotation, and both interior and exterior cleaning done, and I was very satisfied with the experience. The staff is service. I had an oil change, tire rotation, and both interior and exterior cleaning done, and I was very satisfied with the experience. The staff is professional and attentive, and the work was completed with quality and efficiency. I highly recommend them for anyone looking for reliable and well-executed service. More

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Fawad has been a very big help in my decision to purchase a vehicle through Imperial. He is kind and makes the nerve-racking process of buying a vehicle so much easier to understand a vehicle through Imperial. He is kind and makes the nerve-racking process of buying a vehicle so much easier to understand More

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AWFUL experience from start to finish. Car price wasn’t as advertised (because of small print xx around trade in value), then I was told there was no wiggle room until I was about to walk, Car price wasn’t as advertised (because of small print xx around trade in value), then I was told there was no wiggle room until I was about to walk, and suddenly they found the “room” and they honored the price. Every time I called with a question, I seemed to get different answers. When I called to ask about the amount that can be charged to a card for a down payment, my husband and I were given three different answers by three different people. When I picked up the car, the fuel was almost totally empty (great service), there were belongings from the previous owner in the center console(gives so much confidence in their detailing and cleanliness), the back wipers don’t work and need to be replaced (there isn’t even blade on it - are you kidding me?), and now, only two weeks later, the CHECK ENGINE LIGHT IS ON and I am being told they will only repair it at a FARTHER Imperial location from me - DESPITE THE FACT that they will have to ship it to the closer one to repair it anyway!! I wish I was making this up - it is RIDICULOUS. This is AFTER selling me a $3000+ warranty and telling me that this covered me for EVERYTHING and that I could repair it ANYWHERE I WANTED with NO LIMITATIONS - but suddenly this expensive warranty doesn’t “kick in” until after the used car dealership warranty ends - a fact that no one bothered to mention at the time and no one seems to be able to answer for what length of time this is dealership policy even lasts. The woman I spoke with on the phone to confirm all of this was very rude and kept repeatedly talking over me and was completely unhelpful as well. 100% will NOT return - avoid buying your car here if at all possible. It is NOT worth it. More

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They sold me a 2018 Mazda CX-5 Touring that they claimed was repaired and recently serviced before I took it. O way. They would have seen these issues clearly if it had been looked at. From day 1 I've had n was repaired and recently serviced before I took it. O way. They would have seen these issues clearly if it had been looked at. From day 1 I've had nothing but trouble. Bad engine, bad brakes, bad exhaust, bad SkyActiv system, bad $2k extended warranty, and did not honor the 30 day guarantee to fix. I was told to fix the SkyActiv, I needed to commit fraud with my insurance company. I also was told there was nothing wrong with the brakes, but its still happening. Again, I was told I had to pay $700 out of pocket for the door foam guard. All within the 30 days. This has ruined me financially and mentally. More

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Fawad and Eric were amazing ! Family owned amazing! Highly recommend to go check out a car there ! Family owned amazing! Highly recommend to go check out a car there ! More

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Fawad was our salesperson, and was excellent to deal with when we recently bought a 2025 Rav4 Hybrid. He was knowledgeable, informative and patient. I would highly recommend asking for him if you visit this when we recently bought a 2025 Rav4 Hybrid. He was knowledgeable, informative and patient. I would highly recommend asking for him if you visit this dealership when looking to buy a vehicle! More

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I had the best experience purchasing a vehicle from Fawad Razayee no pressure no gimmicks. Razayee no pressure no gimmicks. More

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Excellent service, I definitely recommend them because they are very efficient and friendly, very good experience. they are very efficient and friendly, very good experience. More

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