Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Leah Hoefling
Leah Hoefling at Russ Darrow Mazda of Madison

Leah Hoefling

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

Contact Me
4.9
41 Reviews
4.9

41 Reviews

Write a Review

41 Reviews of Leah Hoefling

August 07, 2025

Dealership Rating
Employee Rating

Very knowledgeable and informative regarding issues needing attention. Got me in quickly, then back out More

by Jdcassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams

Report | Print
Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. More

by YINGCHERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

Report | Print
Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 24, 2025

Dealership Rating
Employee Rating

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork More

by RILEYGENZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Brittany Mulhern, Landon Hodge, Victoria Schwartz

Report | Print
Jul 24, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

Dealership Rating
Employee Rating

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

Report | Print
Jul 18, 2025

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

Dealership Rating
Employee Rating

It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

Report | Print
Jul 18, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

July 14, 2025

Dealership Rating
Employee Rating

Bla blablab blabla blabla bla bla bla bla bla bla blab. Lab bb hhh bla More

by VINCETP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kody Cathman, Josh Hyams, Ethan Her, Dan Smith

Report | Print
Jul 14, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

My service of excellent, Andrew was helpful and polite . I was mildly concerned that I had the oil changed with 800 miles left to service my car More

by KATHLEEN.RINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

Report | Print
Jul 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

July 06, 2025

Dealership Rating
Employee Rating

Clean space, respectful and non patronizing staff. Reasonable prices and variety of options for appointments. Appreciate the treats too! More

by JMKENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 06, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

June 19, 2025

Dealership Rating
Employee Rating

Had a 2 hour wait. While we purchased a Mini Cooper from Russ Darrow, they are not equipped to service a Mini. In the last two visits, we’ve had lengthy waits while s More

by SMBETTER
Recommend Dealer
No

Other Employees Tagged: Josh Hyams

Report | Print
Jun 22, 2025

Russ Darrow Mazda of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Zinniel nicholas.zinniel@russdarrow.com

June 10, 2025

Dealership Rating
Employee Rating

Great service and recommendations you can trust. I like the inspection video they share. Love the waiting area too. More

by ANKAIAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

1
2
...
5

Dealership Inventory (192 Vehicles)

used 2017 Buick Encore car, priced at $12,307
2017 Buick Encore
used
Coastal Blue Metallic exterior
Automatic
All-wheel Drive
$12,307
View Details
new 2025 Mazda CX-5 car, priced at $36,804
2025 Mazda CX-5
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
$36,804
View Details
new 2025 Mazda CX-5 car, priced at $33,445
2025 Mazda CX-5
new
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
$33,445
View Details
new 2025 Mazda CX-50 Hybrid car, priced at $37,835
2025 Mazda CX-50 Hybrid
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
$37,835
View Details
new 2025 Mazda CX-50 car, priced at $44,230
2025 Mazda CX-50
new
Soul Red Crystal Metallic exterior
Automatic
All-wheel Drive
$44,230
View Details
used 2022 Ford F-350 car, priced at $57,654
2022 Ford F-350
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$57,654
View Details
View All Inventory