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Leah Hoefling
Leah Hoefling at Russ Darrow Mazda of Madison

Leah Hoefling

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
39 Reviews
4.9

39 Reviews

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39 Reviews of Leah Hoefling

July 24, 2025

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Employee Rating

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork More

by RILEYGENZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Brittany Mulhern, Landon Hodge, Victoria Schwartz

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Jul 24, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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Employee Rating

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jul 18, 2025

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jul 18, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

July 14, 2025

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Employee Rating

Bla blablab blabla blabla bla bla bla bla bla bla blab. Lab bb hhh bla More

by VINCETP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kody Cathman, Josh Hyams, Ethan Her, Dan Smith

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Jul 14, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 10, 2025

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My service of excellent, Andrew was helpful and polite . I was mildly concerned that I had the oil changed with 800 miles left to service my car More

by KATHLEEN.RINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jul 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

July 06, 2025

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Clean space, respectful and non patronizing staff. Reasonable prices and variety of options for appointments. Appreciate the treats too! More

by JMKENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

June 19, 2025

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Employee Rating

Had a 2 hour wait. While we purchased a Mini Cooper from Russ Darrow, they are not equipped to service a Mini. In the last two visits, we’ve had lengthy waits while s More

by SMBETTER
Recommend Dealer
No

Other Employees Tagged: Josh Hyams

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Jun 22, 2025

Russ Darrow Mazda of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Zinniel nicholas.zinniel@russdarrow.com

June 10, 2025

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Employee Rating

Great service and recommendations you can trust. I like the inspection video they share. Love the waiting area too. More

by ANKAIAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

June 06, 2025

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Employee Rating

The wash at the end of our service was chef's kiss! All of the attention you have paid to detail is greatly appreciated. Thank you! More

by APoDHoRA101
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jun 07, 2025

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

June 03, 2025

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Employee Rating

Services were polite, attentive, and professional. I liked the addition of the video showing the car in the shop, although there was no vocal working. More

by CHRISTINEROBINSON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com

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