Lee Reloza | Page 42

Try this out It's a Saturday, my battery has started acting up. I call Maita Toyota on Auburn Boulevard and they said come on in and go to Lane 3. Within an ho It's a Saturday, my battery has started acting up. I call Maita Toyota on Auburn Boulevard and they said come on in and go to Lane 3. Within an hour, I had an appointment, they checked the issue with my battery, I didn't need a new one, I got my tires checked and was back home. Now that's service. More

by ELAINE4 Verified Customer Verified Customer

Print

Quote for changing locks on my 2017 Camrywas changed 3 times My keys to my 2017 were stolen and we had to change the lock. The cost was initially quoted was increased 3 times and ended up double from the initial My keys to my 2017 were stolen and we had to change the lock. The cost was initially quoted was increased 3 times and ended up double from the initial cost. First by the receptionist, then by Josh in the parts department and again by Lee, the. service writer who called us after talking to someone else who said there would be an extra charge, Lee Reloza is friendly and efficient. We like dealing with him. Josh in the parts department was also friendly. I don’t understand why I was not given a correct quote on replacing the locks in my car. The cost doubled from the first quote to the final bill. More

by Jeannette Verified Customer Verified Customer

Print

Best service ever! I have been talking my vehicle to Maita ever for maintenance ever since I purchased it. I normally ask for Lee Reloza to take care of my service reque I have been talking my vehicle to Maita ever for maintenance ever since I purchased it. I normally ask for Lee Reloza to take care of my service request/needs. He is very helpful, courteous and knowledgeable. I really appreciate all the help he has provide me throughout the years. More

by DWAK10 Verified Customer Verified Customer

Print

Air bag recal It was fast everyone was freindy I appreciated the uber ride to and from the dealership so I didn't have to sit and wait It was fast everyone was freindy I appreciated the uber ride to and from the dealership so I didn't have to sit and wait More

by dianaharp Verified Customer Verified Customer

Print

Quick service The service was great as usual and I was in and out quickly. I have even paid for the Toyota Care package for another two years service on my car. T The service was great as usual and I was in and out quickly. I have even paid for the Toyota Care package for another two years service on my car. That was recommended by Sofia - the lady who initially sold me my car. More

by JUSTKATHERE2013 Verified Customer Verified Customer

Print

Compal They are didn't fix my car but they have taken five handrad . i have all peaper from this MITA TYOTA, that was nod good service They are didn't fix my car but they have taken five handrad . i have all peaper from this MITA TYOTA, that was nod good service More

by zia.soroush11 Verified Customer Verified Customer

Print

Only minor complaint Only one small complaint. Plastic wrap left on newly installed rear wiper blade. Only discovered when wiper turned on. But service manager Lee w Only one small complaint. Plastic wrap left on newly installed rear wiper blade. Only discovered when wiper turned on. But service manager Lee was helpful with his new tires recommendations. More

by ngkaiming Verified Customer Verified Customer

Print

Excellent service I always go to Lee because I trust him and know that I will be taken care of. I gave 4 stars because it is expensive, telephone customer service is i I always go to Lee because I trust him and know that I will be taken care of. I gave 4 stars because it is expensive, telephone customer service is inferior and a lack of organization for after hours drop off I was unacceptable. 1) We would love that the prices were not so high. We are loyal customers and have been made aware that other service departments a more reasonable. 2) the customer service phone people lack the upbeat, pleasantry one would expect. They are not so helpful. 3). Had I not called in on Saturday to check my car it would not have been serviced. It was parked with the paperwork in it and no one knew it was dropped off. I was very concerned and thaiyggt it may have been stolen. That was careless and unacceptable. All drop off cars should be documented on a list so this doesn’t happen. I’m surprised that you don’t already have an efficient system in place. For that matter, Maura deserved 2 stars. Had it not been for Lee, it would have been. He did all he could to have the car ready by closing. Thank goodness, I didn’t need it by noon. More

by lynnecbs Verified Customer Verified Customer

Print

Excellent service It was nice because Lee was able to do the recall that day too instead of just doing the maintenance .So i don’t have to go back for them to fixed so It was nice because Lee was able to do the recall that day too instead of just doing the maintenance .So i don’t have to go back for them to fixed so , i was happy that he made it possible. I’m glad that he was their that day to help me. I always look for him whenever i do our maintenance. More

by RSYU77 Verified Customer Verified Customer

Print

Very Helpful We were very pleased by the help Lee gave us. He went well beyond the call of duty. We were also pleased with the person who did the actual diagnosi We were very pleased by the help Lee gave us. He went well beyond the call of duty. We were also pleased with the person who did the actual diagnosis of our problem but I don't remember his name. The man in the parts department also helped us but again I am sorry I did not get his name. More

by bobbysgirl1965 Verified Customer Verified Customer

Print