6/19/2026 - MITCH BURGDORF IS THE BEST!
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Took my Scion XB in for a state inspection and a much needed oil change. It's always a pleasure to get my vehicle serviced at Toyota of Richardso
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Took my Scion XB in for a state inspection and a much needed oil change. It's always a pleasure to get my vehicle serviced at Toyota of Richardson and I'm grateful for your team. The waiting area in the lobby was very full, but luckily some nice customers moved around so me and my son could have a seat. Even your customers are nice people 😉.
Our service technician today was Mr. MITCH BURGDORF and he was very helpful, approachable, efficient, and kind. Honestly your entire staff was wonderful and it's always a pleasure seeing you all in action. Please thank the kind gentleman with the desk directly behind Mr. BURGDORFS for being so thoughtful by giving my son a small toy to play with while we waited in the lobby. This made a huge difference in our overall experience and I'm grateful for such kind and thoughtful people that work in your service center. Truly thank you for your kindness because car repairs are not always fun. Faith in humanity was restored by both your staff and the kindness of your customers while getting our vehicle serviced today 🥰.
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by goofyleen80
Service Price Transparency
Other Employees Tagged:
Donald Maddran, MITCH BURGDORF
Jun 24, 2026 -
Toyota of Richardson responded
We are thrilled to read such a heartfelt and detailed account of your visit! It is wonderful to hear that Mitch provided you with such attentive and friendly service, and that the rest of our team made a lasting impression as well. We will absolutely pass along your kind words to Mitch and to the thoughtful gentleman who made your son's wait a little more enjoyable. Moments like that truly reflect the kind of environment we strive to create every day.
It means so much to know that both our staff and even our fellow customers contributed to a positive experience for you and your son. We look forward to seeing you at your next visit and continuing to take great care of your vehicle!
Richardson Toyota is an exceptional dealership staffed by
highly skilled and dedicated professionals across every department. The sales, finance, service, and reception teams work seamlessly together to ensu
highly skilled and dedicated professionals across every department. The sales, finance, service, and reception teams work seamlessly together to ensure that every customer receives outstanding support, whether purchasing a vehicle or visiting for routine maintenance. Their commitment to customer satisfaction, professionalism, and teamwork is truly commendable. I greatly appreciate their efforts and extend my highest regards to the entire team.
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by Myidris
Service Price Transparency
Other Employees Tagged:
Syed Ali
, Donald Maddran
Jun 11, 2026 -
Toyota of Richardson responded
We are honored to receive such wonderful feedback about your experience with Toyota of Richardson. Your recognition of our sales, finance, service, and reception teams means everything to us, and we truly appreciate you taking the time to share these kind words about their dedication and professionalism.
I currently own two Toyota vehicles, and have owned
several others. I've been taking my cars to ToR Service Center for many years. The service team does a tremendous job. Lee Schuster has been my servi
several others. I've been taking my cars to ToR Service Center for many years. The service team does a tremendous job. Lee Schuster has been my service advisor for years. He does a superb job of taking care of me and my cars.
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by TripTeks
Service Price Transparency
Jun 10, 2026 -
Toyota of Richardson responded
Thank you for your wonderful review! We truly appreciate your long-standing loyalty and your continued trust in bringing your vehicles to our service center. It's heartwarming to hear that our service team has consistently provided you with exceptional care over the years.
Your kind words about Lee and the entire service team mean so much to us. We take great pride in building lasting relationships with our customers, and it's clear that our team has succeeded in providing you with the reliable, professional service you deserve. We're honored to be your trusted automotive service partner and look forward to continuing to take excellent care of you and your Toyota vehicles for many years to come.
Lee always takes care of me.
I trust that he’s doing what needs to be done for my old car!
I trust that he’s doing what needs to be done for my old car!
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by monicaseeley1950
Service Price Transparency
May 29, 2026 -
Toyota of Richardson responded
At Toyota of Richardson, we take great pride in building lasting relationships with our customers based on trust and reliability. Your feedback about the exceptional service you've received truly means a lot to us, and we're grateful for your continued loyalty.
Your techniqual work is good.
I will come back for other things to fix in my car. Thank you all.
I will come back for other things to fix in my car. Thank you all.
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by Driss
Service Price Transparency
May 29, 2026 -
Toyota of Richardson responded
We are overjoyed to hear that you were pleased with our technical work! Your confidence in our team's expertise means everything to us, and we truly appreciate you taking the time to share your positive experience.
Happy with my service and my service advisor, Lee
Schuster did an excellent job for me
Schuster did an excellent job for me
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by larry-morgan
Service Price Transparency
May 26, 2026 -
Toyota of Richardson responded
Your feedback about the quality of service you received means a great deal to us at Toyota of Richardson. We take pride in ensuring our customers have outstanding experiences, and it's wonderful to know we met your expectations. We appreciate your trust in us and look forward to continuing to serve you in the future.
I only go to Toyota of Richardson and I always ask for
Beth Anne Rose. she always go an extra mile and help anyway that she can.
Beth Anne Rose. she always go an extra mile and help anyway that she can.
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by Jess
Service Price Transparency
Other Employees Tagged:
Donald Maddran, Bath Anne Rose
May 26, 2026 -
Toyota of Richardson responded
We are overjoyed to hear about your loyalty to Toyota of Richardson and your wonderful experience with Beth Anne Rose. It means so much to us that you consistently choose our dealership and that Beth Anne has made such a positive impression by going above and beyond to assist you in every way possible. Your dedication as a customer is truly valued, and we are grateful that Beth Anne continues to provide the exceptional service that keeps you coming back. Thank you for taking the time to share your experience with us.
Great service.
Explains everything before proceeding. Attentive management. Very conscious of time factor so customers are taken at time designated on appointme
Explains everything before proceeding. Attentive management. Very conscious of time factor so customers are taken at time designated on appointment schedule.
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by Marlenegorin
Service Price Transparency
Other Employees Tagged:
Donald Maddran
May 20, 2026 -
Toyota of Richardson responded
We are ecstatic to hear about your positive experience! Your feedback about our thorough explanations and attentive management means so much to our team. We understand how valuable your time is, and we're delighted that our commitment to honoring appointment schedules made a difference in your visit. Thank you for recognizing our efforts to provide quality service while respecting your busy schedule.
Efficiency and orderliness was exceptional.
. professionalism is displayed by all staff who attended to me
. professionalism is displayed by all staff who attended to me
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by Habib
Service Price Transparency
May 15, 2026 -
Toyota of Richardson responded
Thank you for recognizing our team's efficiency and professionalism! We're thrilled you had such a positive experience and appreciate you taking the time to share your feedback. We look forward to serving you again with the same level of excellence.
My go to place for service of my Toyota.
Ive been repeatedly and will continue to go back because they never fail me.
Ive been repeatedly and will continue to go back because they never fail me.
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by Calmpassionate01
Service Price Transparency
Other Employees Tagged:
Beth Ann Rose is supremely AWESOME!!!
Apr 30, 2026 -
Toyota of Richardson responded
We are absolutely thrilled to hear that you consider Toyota of Richardson your trusted destination for vehicle maintenance. Your loyalty means everything to us, and we understand how important it is to have a service team you can depend on consistently. Knowing that we have earned your confidence through reliable service motivates our entire team to maintain the high standards you have come to expect. We look forward to continuing to provide you with the exceptional care that keeps you coming back.
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