Lee Schuster | Page 71

Lee Schuster is always accommodating when we need our vehicles serviced. We trust Lee and his team at Toyota of Richardson to be kind and fair in all of our business dealings. vehicles serviced. We trust Lee and his team at Toyota of Richardson to be kind and fair in all of our business dealings. More

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Have always taken my 2004 Rav 4 to Richardson Toyota for service and have never been disappointed in any way with the reception or service. In that length of time I have had several Service Managers and al service and have never been disappointed in any way with the reception or service. In that length of time I have had several Service Managers and all have given the best service I could ask for. I will continue to be a customer for the foreseeable future. More

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After driving Mercedes and BMW's for many years, we are now committed Toyota owners for two reasons. We're always impressed with the reliability of the cars, and Toyota of Richardson has the best service now committed Toyota owners for two reasons. We're always impressed with the reliability of the cars, and Toyota of Richardson has the best service department we've ever used. One of our cars stays at our ranch, which is 5 hours from Dallas, but we bring it back to Richardson for service because we know that Lee Schuster will take excellent care of us. Also, having an "on-site" rental agency is fabulous. Thank you, everyone. More

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I have owned a Toyota since 1993 and therefore have had several dealerships service my vehicles in the Dallas/Ft Worth area. I began having my new Avalon serviced at Toyota of Richardson since about 2005 several dealerships service my vehicles in the Dallas/Ft Worth area. I began having my new Avalon serviced at Toyota of Richardson since about 2005 and because of their honesty and getting it done when they say it will be done is one of the main reasons I have stayed with Toyota of Richardson. Sometimes I'm in a hurry and my service might take longer than I can stay around so I'm offered a ride to airport, to my office, to my home or anywhere of in some cases have been offered a loaner car. My service rep, Lee Schuster, recognizes me when I drive up, and takes care of me like I was really somebody! I've got a 2001 Avalon and a 2002 Tundra that I will always have serviced at Toyota of Richardson! By the way, they keep me going so well that my 2001 Avalon still gets very close to 30MPG on highway and I have NEVER had to change plugs or plug wires with over 170,000 miles on it! When Lee tells me something needs tending to, I know I can trust him without any doubts! Thanks Lee and Thanks Toyota of Richardson! More

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I have been a customer of this dealership for approx. 10 years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliabl years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliable and professional. Lee Schuster and the service dept. is what keeps me coming back to this dealership. More

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I have been taking my car to Toyota of Richardson for the past 4 years. I have never had a bad experience. They are very prompt and courteous all the time. I never worry that my car will not be fixed corr past 4 years. I have never had a bad experience. They are very prompt and courteous all the time. I never worry that my car will not be fixed correctly and on-time. They truly focus on customer service and will always try to find you the best deals. More

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Lee Schuster always knows the systems that need watching and wants me to have a good experience with the repairs or, in this case, with the rotation of my wife's tires. He has the record of the date the ti and wants me to have a good experience with the repairs or, in this case, with the rotation of my wife's tires. He has the record of the date the tires were installed and is available when I need him. Lee returns my telephone calls for service to both my truck and my wife's car. More

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My husband and I have dealt with this dealership for many years and their service department is the best that we have ever encountered. They are the most friendly and efficient people to deal with and they a years and their service department is the best that we have ever encountered. They are the most friendly and efficient people to deal with and they always do an excellent job. Their customer service should be the benchmark that others strive to achieve. More

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I have had the pleasure of working with Lee Schuster for the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleas the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleasure to work with. He has always ensured that the service provided is "needed," is completed with expediency and is of the highest competency and quality. Numerous times he has gone out of his to accommodate me as a customer, particularly when unexpected delays or unforeseeable situations arose. Hence, my continuing to return to the dealership where I bought my Camry. FYI: This is the second "evaluation" I have done today. I completed one over the phone this afternoon. One comment re that: the young woman who called was very personable and seemed to be competent. However, she appeared to present articulation/pronunciation difficulties which affected her intelligibility of speech. Specifically, she repeatedly mispronounced TOYOTA Of Richardson. I am a seasoned Master's Level Professional Clinical Speech Pathologist and a Consultant/Coach for Voice/Speech/Executive Presentation Skills. Unfortunately for her, her apparent articulatory difficulty was immediately evident to my ear. I would think that if this young woman works directly for Toyota Of Richardson, the owner, management and/or Marketing Department would want all representatives of the Dealership to be able to communicate the name of the company clearly and with efficacy. If more specific information is wanted, I would welcome the opportunity to speak directly to someone regarding this situation. Thank you for your time. L. Metrik More

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service is usually great. Items are fixed and fixed right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. We also drive Nissans, and their maintenance is always cheaper for the same items. $60 for an oil change and tire rotation is really steep. I am an extremely loyal Toyota owner and have been for 20 years. But if maintenance costs continue to outpace the competition, I might need to look at other brands when we decide to replace. More

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