great helpful and knowledgeable, needs more attention to
notify customers about the time of service
notify customers about the time of service
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by sam
Service Price Transparency
Other Employees Tagged:
Donald Maddran
Jan 14, 2026 -
Toyota of Richardson responded
Thank you for the positive feedback about our team! We appreciate your input about improving communication on service timing and will work to enhance this aspect of our customer experience.
I am very pleased with the service that I received from
Lee Schuster. I always feel very taken care of.
Lee Schuster. I always feel very taken care of.
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by Jewett
Service Price Transparency
Jan 13, 2026 -
Toyota of Richardson responded
Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you felt well cared for during your visit. Your satisfaction with the exceptional service you received means everything to our team. We truly value your trust in us and look forward to continuing to provide you with the outstanding care you deserve in all your future visits.
Curious well-manned men met me on entrance.
Lee has been my service person for 21 years, always honest and professional.
Lee has been my service person for 21 years, always honest and professional.
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by colonialohio
Service Price Transparency
Jan 12, 2026 -
Toyota of Richardson responded
We are delighted to hear about your wonderful experience with our team. It sounds like you received an exceptional welcome from our staff members who were ready to assist you right away. Having a trusted service advisor for over two decades speaks volumes about the quality of care and dedication we strive to provide. The consistent honesty and professionalism you've experienced over all these years reflects our commitment to building lasting relationships with our customers. Your loyalty and trust mean everything to us at Toyota of Richardson.
I had a great experience with the service department at
this Toyota dealership. The staff was professional, respectful, and very helpful. They explained everything clearly, finished the service on time, an
this Toyota dealership. The staff was professional, respectful, and very helpful. They explained everything clearly, finished the service on time, and made the whole process smooth and stress-free. I really appreciated their honesty and customer care. I would definitely recommend this dealership for anyone needing reliable Toyota service.
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by Amal
Service Price Transparency
Other Employees Tagged:
Donald Maddran
Jan 08, 2026 -
Toyota of Richardson responded
Thank you for sharing your wonderful experience with our service team. We're delighted to hear that our staff provided you with the professional and respectful care you deserved. It's particularly meaningful to know that we communicated clearly throughout your visit and completed everything as promised. Your recognition of our team's honesty and dedication to customer care truly brightens our day. We're grateful for your trust and appreciate you recommending our services to others who need dependable care for their vehicles.
Good customer service but waiting time is long I think
because of recall other than that everything is good
because of recall other than that everything is good
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by sarwath1
Other Employees Tagged:
Donald Maddran
Jan 02, 2026 -
Toyota of Richardson responded
We are grateful for your positive feedback about our customer service team. We understand that extended wait times can be challenging, and we recognize this was likely due to the recall service you mentioned. Your patience during this process is truly appreciated, and we're pleased to hear that despite the longer wait, your overall experience was positive. Thank you for taking the time to share your thoughts with us.
Lee is the go to guy in service.
Always takes care of any issues whether routine service or other. Extremely professional.
Always takes care of any issues whether routine service or other. Extremely professional.
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by Bsparks_airborne
Service Price Transparency
Jan 02, 2026 -
Toyota of Richardson responded
We are ecstatic to hear about your wonderful experience with our service team! It's fantastic to know that you have someone you can rely on for all your automotive needs, from regular maintenance to addressing any concerns that arise. We take great pride in maintaining the highest standards of professionalism, and your recognition of this commitment means everything to us. Thank you for choosing Toyota of Richardson and for sharing your positive experience with others.
Fue rápido aunque tienes casi 100 otro clientes llegando
cada hora. Gracias por su equipo que trabajo bien junto.
cada hora. Gracias por su equipo que trabajo bien junto.
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by 1418beverlydrive
Service Price Transparency
Other Employees Tagged:
The young man who graduated from the University of Houston who greeted me while picking up my car. He was cordial and friendly. I appreciate his representation of the Toyota community of being professional, knowledgeable, and willing to serve others.
Jan 02, 2026 -
Toyota of Richardson responded
Thank you for your wonderful feedback! We truly appreciate you recognizing how our team worked together effectively to provide you with quick service. We understand that managing a high volume of customers can be challenging, and we're pleased that despite the busy atmosphere with many clients arriving throughout the day, we were able to serve you efficiently. Your acknowledgment of our team's collaborative efforts means a great deal to us at Toyota of Richardson. We're committed to maintaining this level of service and teamwork for every customer who visits us.
Good and fast service was in and out, they always take
care of my vehicle the right way
care of my vehicle the right way
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by Angel lopez
Service Price Transparency
Other Employees Tagged:
Donald Maddran
Dec 29, 2025 -
Toyota of Richardson responded
Thank you for taking the time to share your experience. We truly appreciate hearing that you found our service both efficient and thorough. It means everything to us knowing that we consistently provide proper care for your vehicle and that you can count on us for quick, quality service. Your trust in our team is valued, and we look forward to continuing to serve you well in the future.
Friendly staff.
Clean and welcoming environment. Benito and the staff at the service center were all great!
Clean and welcoming environment. Benito and the staff at the service center were all great!
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by Hitzel
Service Price Transparency
Dec 29, 2025 -
Toyota of Richardson responded
We are thrilled to hear about your positive experience with our team! Your kind words about our welcoming atmosphere and clean facilities mean so much to us. We're especially pleased that our service center staff provided you with exceptional care during your visit. Creating a friendly and comfortable environment for every customer is something we take great pride in, and it's wonderful to know we achieved that for you. Thank you for taking the time to share your feedback!
Excellent service as usual.
I am still not very happy about paying credit card surcharge
I am still not very happy about paying credit card surcharge
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by iamb_stubs_35
Service Price Transparency
Other Employees Tagged:
Donald Maddran
Dec 24, 2025 -
Toyota of Richardson responded
We are delighted to hear that you continue to experience excellent service with us. Your loyalty and trust mean everything to our team, and we truly appreciate you taking the time to share your positive experience. We understand your concerns regarding the credit card surcharge and value your feedback on this matter. Your continued satisfaction remains our top priority, and we look forward to serving you again in the future.
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