Great service thanks to Lee Schuster.
I have been servicing 3 Toyota cars for over 20 years. Always great ressukts.
I have been servicing 3 Toyota cars for over 20 years. Always great ressukts.
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by Robertris999
Service Price Transparency
Dec 23, 2025 -
Toyota of Richardson responded
We are delighted to hear about your positive experience with our service team. Your loyalty over 20 years with three Toyota vehicles truly means the world to us. It's wonderful to know that you consistently receive excellent results when you visit us for service. We appreciate customers like you who trust us with their vehicle maintenance needs year after year. Your feedback reinforces our commitment to providing outstanding automotive care.
I had an emergency with my car and went straight into the
service department and they helped me right away. They were very helpful and understanding.
service department and they helped me right away. They were very helpful and understanding.
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by Alicia S
Service Price Transparency
Dec 18, 2025 -
Toyota of Richardson responded
We deeply appreciate your trust in bringing your vehicle to us during such an urgent situation. Understanding how stressful car emergencies can be, we're truly pleased our service team was able to assist you immediately when you needed help most. Your recognition of our team's helpful and understanding approach means everything to us at Toyota of Richardson. We're committed to being there for our customers when it matters most, and we appreciate you taking the time to share your positive experience.
Best service.
Knowledgeable. Efficient. Get you back on the road quickly. Lee Schuster is the absolute best.
Knowledgeable. Efficient. Get you back on the road quickly. Lee Schuster is the absolute best.
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by Robertris999
Service Price Transparency
Dec 10, 2025 -
Toyota of Richardson responded
Thank you for the wonderful review! We're thrilled you found our service knowledgeable and efficient. Your feedback means everything to our team, and we're glad we could get you back on the road quickly!
From checking in through checking out, the process was
efficient, professional, and promptly. Staff members were courteous and helpful. Waiting rooms are WIFI available, spacious, with complimentary bever
efficient, professional, and promptly. Staff members were courteous and helpful. Waiting rooms are WIFI available, spacious, with complimentary beverages.
One thing was negative was that customers who used credit cards for payment were charged an extra fee. that is very unusual at brand name car dealer service!
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by anhn75023
Service Price Transparency
Other Employees Tagged:
Donald Maddran
Dec 10, 2025 -
Toyota of Richardson responded
We are grateful for your detailed feedback about your service experience with us. It's wonderful to hear that our team provided efficient and professional service from start to finish, and that you found our staff to be courteous and helpful throughout your visit. We're pleased that you appreciated the comfortable waiting area amenities, including the spacious environment, complimentary beverages, and wifi access.
We understand your concern regarding the credit card processing fee, and we genuinely appreciate you bringing this to our attention. Your feedback helps us continually evaluate our policies to better serve our customers. Thank you for taking the time to share both the positive aspects of your experience and areas where we can improve.
Toyota of Richardson has been my choice for purchasing
vehicles and maintaining the vehicles for over 30 years.
vehicles and maintaining the vehicles for over 30 years.
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by avalon2015
Service Price Transparency
Dec 09, 2025 -
Toyota of Richardson responded
We are delighted to hear about your incredible loyalty over the past three decades. Your long-term trust in our dealership for both vehicle purchases and ongoing maintenance means everything to us. Customers like you who have chosen to stay with us for so many years are truly the foundation of our business. We understand that maintaining that level of satisfaction year after year requires consistent quality service and reliable support. Thank you for being such a valued part of our Toyota family and for taking the time to share your experience with others.
I always service my Toyota love4 at my favorite
dealership and they have excellent in what they do
dealership and they have excellent in what they do
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by nyabotenyangaunn
Service Price Transparency
Other Employees Tagged:
Donald Maddran
Dec 04, 2025 -
Toyota of Richardson responded
We are utterly delighted to hear about your wonderful experience with our service team. Your loyalty and trust in choosing us as your preferred location for maintaining your vehicle truly means the world to us. It brings us great joy to know that our team consistently delivers the high-quality service you deserve. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with exceptional care for your vehicle.
Great service with Mr.
Lee as well as everyone who are at the Service Department of Toyota Richarson. Always greeted with friendliness. Wait time is much better now. Good w
Lee as well as everyone who are at the Service Department of Toyota Richarson. Always greeted with friendliness. Wait time is much better now. Good waiting area with computer stations too. Thank you so much everyone.
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by KS
Service Price Transparency
Dec 04, 2025 -
Toyota of Richardson responded
Thank you immensely for taking the time to share your wonderful experience with our service team. We're delighted to hear that you've noticed improvements in wait times and that our team consistently greets you with such warmth and friendliness. It's fantastic that you're finding value in our updated waiting area amenities, including the computer stations. Your recognition of our Service Department's dedication means so much to all of us at Toyota of Richardson. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service.
I have been servicing my vehicle at Toyota of Richardson
for the last 2 years. They always display outstanding customer service each time I have visited them. Their courtesy and friendliness rates 5 stars!
for the last 2 years. They always display outstanding customer service each time I have visited them. Their courtesy and friendliness rates 5 stars!! A special thank you to my service advisor, Mike Lloyd and service manager, Justin Hogue. Both went over and above to assist me with questions I had and making sure I received satisfactory service on my Corolla. It’s always a pleasure doing business with this dealership!
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by Jangirardeau
Service Price Transparency
Other Employees Tagged:
Mike Lloyd, Justin Hogue
Dec 10, 2025 -
Toyota of Richardson responded
Thank you for the wonderful feedback about your experience with Toyota of Richardson! We're thrilled to hear that our team consistently provides outstanding service and courtesy. Your kind words about the exceptional support you received with your Corolla truly mean a lot to us. We deeply value your continued trust and look forward to serving you for many more years to come.
Service man (Schuster) and his team gave us excellent
service for our 2 Avalons. Never hypes service not needed to pad the bill. We trust him implicitly. Always get good service from Toyota of Richardson
service for our 2 Avalons. Never hypes service not needed to pad the bill. We trust him implicitly. Always get good service from Toyota of Richardson.
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by Tejas
Service Price Transparency
Dec 09, 2025 -
Toyota of Richardson responded
Thank you for your wonderful feedback! We're delighted that Schuster and our service team have earned your trust through honest and reliable service. Your confidence in our transparent approach means everything to us, and we're committed to maintaining these high standards at Toyota of Richardson.
The service staff is always courteous and helpful.
The work is completed as promised. The quote for the service is very accurate.
The work is completed as promised. The quote for the service is very accurate.
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by cwmtxnh
Service Price Transparency
Dec 04, 2025 -
Toyota of Richardson responded
Thank you for your kind words about our courteous service team! We're glad we delivered as promised with accurate quotes. Your feedback reflects our commitment to reliability and transparency. We appreciate you choosing Toyota of Richardson and sharing your positive experience.
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