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Lenny Farnam
Lenny Farnam at DePaula Ford

Lenny Farnam | Page 13

Service Advisor

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.9
1,338 Reviews
4.9

1,338 Reviews

Write a Review

1338 Reviews of Lenny Farnam

January 30, 2026

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Helpful and attentive staff. Nice work on the renovations too! Service was great and Lenny, when driving my car to me noticed tires needed air. Attention to detail is apprecia More

by MARYMARIAINSOGNA
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Yes
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January 30, 2026

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The renovation they did turned out great. The waiting area is comfortable. The service department is well set up. More

by trapt06
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Yes
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January 29, 2026

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Dovan was really helpful and all my questions and issues were addressed promptly! Very happy with the repair done on my f150 More

by rodimus41
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Recommend Dealer
Yes

Other Employees Tagged: Jayson Newell, Nate Daigle

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January 29, 2026

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As a new customer to DePaula Ford, I am amazed at how efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was gre More

by danclark5
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Yes

Other Employees Tagged: Chance Guild, Jason Keville , Hussein in sales

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January 26, 2026

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Customer service did a good job. Not happy with new tires on truck that already are needing replacement. New does not mean good. Oil Change is above average in cost. More

by steveorjel
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Yes
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January 25, 2026

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Very courteous and knowledgeable. Received pertinent information regarding my warranty coverage. Mechanic is very knowledgeable. More

by Slacey
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

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January 25, 2026

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Everything was handed very effectively. I was I. And out earlier than anticipated. . I will return I 5000. More

by drbrucekingsr
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Yes
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January 23, 2026

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Wasn't happy that they had my vehicle for 77 days to fix my brakes Poor customer service not keeping me abreast on the status of my vehicle. I was the one always initiating the calls. More

by HOLLYWOODDW
Recommend Dealer
No

Other Employees Tagged: Lenny Farnam

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Jan 23, 2026

HOLLYWOODDW responded

I brought my 2012 Ford Edge to DePaula Ford in Albany for mushy on 10/6/25 for mushy brakes. I was told that they wouldn’t be able to work on my car for at least a week because they were short handed with mechanics so I took my car that day to Monroe Brakes. They had my car for 17 days and was letting me leave with brakes that locked up once We took it for a test drive. I had the vehicle towed to DePaula Ford in Albany. They had my car for 77 days. They played Ennie, meenie, minor, moe with installing different parts on my vehicle. Monroe put a master cylinder and a booster in (2 boosters because the first one didnt fit. ). First time they said the brakes were fixed they weren’t . DePaula put a booster in because the one Monroe put in was a market price one? Then I was told by DePaula that I needed an abs hydraulic unit but it was one back order. They didn’t order the part because it said out of stock With no ETA. So I requested the part numbers and I called Ford dealers all over the place. That’s when I contacted Ford Headquarters and was connected with Andrea Craddock, Customer Service Advocate. If it was not for Andrea working on my behalf, I would have been committed to a mental Institution. Andrea found the part and had DePaula Ford order it. We’ll I was told my car was ready to pick up at the end of December. Guess what mushy brakes. My husband refused to take the car. Than I think it was 1/3, DePaula took my car to fill it will gas and the brakes locked and had to be brought back to the shop on a flat bed. I flip out now the master tech assured me he would personally work on my car and would call me back with the progress. Well the whole problem all along was the calibers and brake pads.i got my car back 1/5 brakes fixed. I was sent a survey and decided to call and voice my opinion. I was told Thomas Restino,VP of Operations would call me. He called me and was so arrogant, I can’t believe he’s VP of Operations. He said to me what do you want me to do. Mr. Wonderful told me I should have brought my car back to Monroe and that DePaula should never have serviced my car because they don’t work on cars that were serviced by other shops. Oh really. DePaula needs an overhaul from the top on down. The mechanics need to be retrained. My Ford Advocate should be running the place. I can’t tell you how many calls she put in and time calling DePaula and keeping me up-to-date on the progress of my car. She was professional, understanding and apologetic for what I was going Through. What an asset she is to the Ford Headquarters Company. I will be going to the top of Ford Headquarters to praise my Advocate Andrea Craddock. I could have went on a world cruise and back before my brakes were fixed.

Jan 28, 2026

HOLLYWOODDW responded

Unacceptable in multiple respects. VP of Operations attitude was dismissive and unprofessional. This treatment was disappointing and inappropriate. Length of time required to complete repairs was entirely unreasonable. My vehicle was in your possession for 77 days to address an issue involving mushy brakes which is a serious safety concern. Despite the urgency of this problem, my vehicle appeared to be repeatedly placed on the back burner with little or no proactive communication regarding delays or progress. A brake system issue should never be treated as low priority. The extended delay left me without my vehicle for over two months and caused significant inconvenience and concern. Overall this experience reflects poorly on your service department’s customer care, communication standard and prioritization of safety and related repairs. I hope this matter is taken seriously and that steps are taken to ensure other customers do not experience similar treatment.

January 23, 2026

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Won't be going back anytime time soon going to go and buy a Subaru soon More

by cadefelice
Recommend Dealer
No

Other Employees Tagged: Lenny Farnam

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January 22, 2026

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The service I received was friendly and proficient. I appreciated how honest they were about how long the job would take. More

by andyalpart
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Yes
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