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Lenny Farnam
1,368 Reviews
1,368 Reviews
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1368 Reviews of Lenny Farnam
February 27, 2021
I have always had a good experience at DePaula Mazda. They are efficient and informative. Everything is explained in simple understandable language. Pleasant and knowledgeable Service people. They are efficient and informative. Everything is explained in simple understandable language. Pleasant and knowledgeable Service people. More
by MJHENDRON
Verified Customer
February 24, 2021
Excellent service! Got my oil changed and vehicle looked over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but I understand why that isn't there at this time. More
by FLYINGJMPV
Other Employees Tagged: Crystal Blackman, Josh Brogue, Mike Demartino, Justin Dwyer, Steve Kannes
February 24, 2021
I dropped off a fleet car approximately 1/22/21 for a review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually c review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually called nearly a month later. I did get busy and granted should have called earlier, but I would have thought the dealer would have the responsibility to call themselves. The only reason why I'm giving this 2 stars instead of 1 star is because the service tech (I believe it was Lenny?) that took the call and handled the situation was courtesy and professional about looking into why the car sat for so long and had no follow up phone calls. I'm a reasonable person and understand things happen, but not hearing anything is really inexcusable. More
by TIMOTHY.SIDOTI
February 22, 2021
I went in for a NYS inspection and oil change. It took almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended up paying 500.This is not the 1st bad thing that has happened to me there. More
by BRIAN.BEACH
Other Employees Tagged: Crystal Blackman, Josh Brogue, Mike Demartino, Justin Dwyer, Steve Kannes
February 20, 2021
Well organized service department. Good and careful response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! More
by MBUTLER11
Other Employees Tagged: Justin Dwyer
February 16, 2021
I went to DePaula ford for service for my wife's explorer.Lenny was very helpfull as always.while I was there l bought a new F 250. explorer.Lenny was very helpfull as always.while I was there l bought a new F 250. More
by JIMW6026
Other Employees Tagged: Qasim Dawood
February 16, 2021
I come in to this dealership for both of my Mazda vehicles and I always get professional service and great customer service. I work with either Lenny or Crystal every time. vehicles and I always get professional service and great customer service. I work with either Lenny or Crystal every time. More
by crobilla
February 14, 2021
Lenny and Josh were very good to deal with. Your surveys are very frustrating to have to deal with because you insist on all these other words that I don't need in order to submit it. If that is the case I are very frustrating to have to deal with because you insist on all these other words that I don't need in order to submit it. If that is the case I will NOT do another one. More
by CBRADT001
Other Employees Tagged: Josh Brogue
