Lenny Farnam | Page 27

They have a place to stay and wait with snakes Also very polite and courteous, communication is good standard by keeping you informed of the status of the job and offer a ride if needed a pleasant plac very polite and courteous, communication is good standard by keeping you informed of the status of the job and offer a ride if needed a pleasant place to go and get your car serviced More

by B Gaston Verified Customer Verified Customer

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As always Lenny was great and provided quality service for my ford fusion hybrid, always get what I’m looking for for my ford fusion hybrid, always get what I’m looking for More

by josephdprop Verified Customer Verified Customer

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Had an appointment and was taken in right on time. All service finished on time. Made two suggestions for additional service based on year and mileage, explained the work and price before continuing. All service finished on time. Made two suggestions for additional service based on year and mileage, explained the work and price before continuing. Lenny communicated well from start to finish. He even gave me the paint type so I could touch up a scratch. More

by LK Verified Customer Verified Customer

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It was very easy to schedule my NYS inspection. I appreciated the call from the service center to schedule the appointment . Short wait time and friendly service . I appreciated the call from the service center to schedule the appointment . Short wait time and friendly service . More

by Avanburen Verified Customer Verified Customer

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Lenny is great in service always very helpful! And explains all the work being completed on your vehicle. And explains all the work being completed on your vehicle. More

by Idman62 Verified Customer Verified Customer

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Sometimes I wait to long when I have an appointment …. two hours at times to rotate tires and change oil …why have an appointment two hours at times to rotate tires and change oil …why have an appointment More

by ECURB613 Verified Customer Verified Customer

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Always helpful Service Reps, Lenny was great… as usual. That’s why I come back. That’s why I come back. More

by J4ck88 Verified Customer Verified Customer

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I highly recommend the DePaula over other Ford dealers in the area. Work is done timely manner and great! the area. Work is done timely manner and great! More

by km0244 Verified Customer Verified Customer

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Nys inspection, oil change, good experience Depaula Ford still shows that they have the customers best interest in mind. still shows that they have the customers best interest in mind. More

by DW Verified Customer Verified Customer

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If I could give zero stars I would. Did not feel like a valued customer. Did not feel like I was being heard. Had to explain things over and over that weren’t being written down the fir Did not feel like a valued customer. Did not feel like I was being heard. Had to explain things over and over that weren’t being written down the first time. All in all not pleased over the 3 month stretch it took going back and forth bringing it in as I was trying to run my business during the busiest time of the year. I would like to still do business with them, and may only due to the fact that Ken Ditmore towards the end helped get updates on the situation for me and keep me updated the best he could. And also brought my truck down from the dealership. More

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