Lenny Farnam | Page 38

Lenny did a wonderful job of getting the service on my vehicle started so that the work by the collision center could be performed same day instead of having to keep the vehicle overnight. He did a great vehicle started so that the work by the collision center could be performed same day instead of having to keep the vehicle overnight. He did a great job of keeping me updated so that I would know what to expect More

by lenslack Verified Customer Verified Customer

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Service was quick and the technicians did a great job. The maintenance manager, Lenny, was knowledgeable, he kept in touch with me throughout and communicated the status of the service as things progresse The maintenance manager, Lenny, was knowledgeable, he kept in touch with me throughout and communicated the status of the service as things progressed. Lenny made sure I was comfortable, had refreshments, and made me feel that I was a valued customer. When my car was ready, Lenny brought me to the checkout clerks, explained the invoice and all the services done, thanked me for my business and for being a repeat customer, wished me a good day and said he looked forward to seeing me next time I came back. Between the quality of the work done on my car and Lenny's quality of leadership on the front end the overall experience was excellent. More

by SKINSOX01 Verified Customer Verified Customer

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I have always been satisfied with DePaula Ford each time I have been there. The service techs as well as the overall dealership is very professional. I have been there. The service techs as well as the overall dealership is very professional. More

by WGILBERT4 Verified Customer Verified Customer

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I had to have my vehicle towed in…Chance gave me a call to discuss the issues…He called me back to let me know what the issues were they found and what the cost would be…Chance always goes over everything to discuss the issues…He called me back to let me know what the issues were they found and what the cost would be…Chance always goes over everything and makes understanding the issues a lot easier…He’s very knowledgeable and make the entire process simple …I always appreciate him and his attention to detail…I highly recommend him… More

by Mackey12205ms5555 Verified Customer Verified Customer

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The manager is awesome. The service writer , Jarod was a complete xxxxxxx and lied to my face multiple times. The service writer , Jarod was a complete xxxxxxx and lied to my face multiple times. More

by BRADWAY0610 Verified Customer Verified Customer

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Service is always great. We have been taking my Explorer for service for several years for oil changes and new tires. We have been taking my Explorer for service for several years for oil changes and new tires. More

by JENNIFERJACKER Verified Customer Verified Customer

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Lenny is fantastic. Always provides great customer service, and explains everything in understandable terms. He is also super friendly and easy to work with. Highly reco Always provides great customer service, and explains everything in understandable terms. He is also super friendly and easy to work with. Highly recommend. More

by bryanjterry1 Verified Customer Verified Customer

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Customer service was excellent. I received a call that my part was in and to confirm my appointment. Lenny is super friendly. I received a video showing the condition of my car’s pa I received a call that my part was in and to confirm my appointment. Lenny is super friendly. I received a video showing the condition of my car’s parts and what was serviced. Seemed very thorough. About an hour wait as promised. More

by partyreck Verified Customer Verified Customer

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Everything was good, especially the person who checked me in. He was very nice and professional. in. He was very nice and professional. More

by INSOOKIM37 Verified Customer Verified Customer

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Everyone was courteous and very helpful. . Lenny was wonderful to work with. Gave very helpful information and suggestions for service. The pickup and delivery service was really a plus. . Lenny was wonderful to work with. Gave very helpful information and suggestions for service. The pickup and delivery service was really a plus. More

by PBSKELLEY Verified Customer Verified Customer

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