Lenny Farnam | Page 65

My service appointment is always completed by the estimated time & the service people explain everything to me. The only drawback is most of the items that need to be done are not covered by my 2 wa estimated time & the service people explain everything to me. The only drawback is most of the items that need to be done are not covered by my 2 warranties. More

by MTJ0221 Verified Customer Verified Customer

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I like the convenience of getting my car maintenance done at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and inste at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and instead I had several other issues brought to my attention (brake pads, car alignment, radiator flush, lug nuts requiring replacement, etc.). I guess I should be grateful that these other services are suggested (and I assume really needed). I just hope that my next visit will cost me the expected $100 instead of $700+. Since I'm not the most car-savvy person, I assume that Depaula Ford has my safety in mind when recommending additional work on my car. Just hope I'm not being taken advantage of. I bought my Ford Fiesta as a used car with only 35k miles. I don't drive it much these days, and I still think of it as a new car. Guess that's why I'm surprised that I need all this maintenance work so early in the life of the car. Anyway, all the folks at DePaula Ford are personable, friendly and knowledgeable... so I defer to their judgement. More

by lgpryma@gmail.com Verified Customer Verified Customer

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I have mixed feelings - it very much depends on who you work with. My previous car was a Ford serviced by Lenny and it was always a good experience. I have had too many experiences with the Mazda that have work with. My previous car was a Ford serviced by Lenny and it was always a good experience. I have had too many experiences with the Mazda that have been frustrating. I have to stay on top of things, ask more than once to have something done, don’t get good explanations for what needs to be done, find that something I asked to have done was not, etc. More

by KAL7474 Verified Customer Verified Customer

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My experience with DePaula Ford is purchase and service of my 2016 Mazda CX5. I am happy with the car and service. Employees in the service department and friendly, professional and helpful. of my 2016 Mazda CX5. I am happy with the car and service. Employees in the service department and friendly, professional and helpful. More

by MMGEYER Verified Customer Verified Customer

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A very organized and easy drop off with friendly faces that are eager to help. The service department is through and quick. Lenny Farnam is great! that are eager to help. The service department is through and quick. Lenny Farnam is great! More

by jeads1 Verified Customer Verified Customer

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As always I get courteous treatment from Lenny farnam. He always makes sure that I am satisfied with the service performed before I leave the dealership. always makes sure that I am satisfied with the service performed before I leave the dealership. More

by Kaylee123 Verified Customer Verified Customer

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Excellent experience consistently. Service level very high . Professional service advisers. Confidence in Lenny is very high. Trust very high. Mechanics are very good and never seem to have to bring car high . Professional service advisers. Confidence in Lenny is very high. Trust very high. Mechanics are very good and never seem to have to bring car in for same repair More

by HOWELLD300 Verified Customer Verified Customer

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Both Mine & Lenny were very personable & helpful. First experience with a DePaula dealership & it was a pleasant one. I would use this dealership again for service if need be. experience with a DePaula dealership & it was a pleasant one. I would use this dealership again for service if need be. More

by wasaabe8797 Verified Customer Verified Customer

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Friendly, precise in service timing. Came in for the works, plus fluid top off, also rotated tires and performed wheel alignment. While pricey, worth the service works, plus fluid top off, also rotated tires and performed wheel alignment. While pricey, worth the service More

by henmo24 Verified Customer Verified Customer

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Glenn is a top shelf professional. He has always gone the extra mile for me. it is a pleasure to do business with him. I have purchased 7 vehicles from him and hope he is there for my next car purchase. the extra mile for me. it is a pleasure to do business with him. I have purchased 7 vehicles from him and hope he is there for my next car purchase. More

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