Leo Machuca

Took weeks to get my vehicle back and service didn't complete any of the requested work. I had asked for a simple oil change and suspension inspection. They had the vehicle for several weeks and did not complete any of the requested work. I had asked for a simple oil change and suspension inspection. They had the vehicle for several weeks and did not do any work on it during that time. During the time they had it, they did not bother to tell me that they weren't able to complete the work. When I picked the car up, the service advisor just handed me the keys, told me they couldn't do anything, and walked away without any explanation. More

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Leo was a great advisor. He kept me updated on my truck. Once it was ready he let me know what I needed to be aware of in the future. He kept me updated on my truck. Once it was ready he let me know what I needed to be aware of in the future. More

by cquintanilla78 Verified Customer Verified Customer

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Leo was professional, had a great attitude. Amazing customer service. Thank you for such an easy process. Amazing customer service. Thank you for such an easy process. More

by jrad0288 Verified Customer Verified Customer

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Service was delivered as promised. Staff was courteous and kept me informed throughout the process. Much appreciated. Staff was courteous and kept me informed throughout the process. Much appreciated. More

by georgiaellis55 Verified Customer Verified Customer

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This was my first time getting my vehicle serviced, and I was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right wit was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right with or “hello” or directing me to the right area. My request to check my air filter was ignored by the technician. My vehicle wasn’t washed, and a personal item was moved even though it wasn’t in the way of servicing my vehicle. After writing a bad review, the service manager sent a mobile technician to check my air filters. My cabin air filter was filthier than the main one. The technician replaced them both. I didn’t realize my clogged air filter was affecting my vehicle’s AC flow. I just wish my request to check the air filter would have been done without question! I felt like I had to convince everyone that my air filters needed to be checked. More

by Mrs. V Verified Customer Verified Customer

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Car owners need advisor like Leo and the whole team in general. We never expected that they will still give us the special warranty/ies even if it’s obviously a clear money for the company since our car i general. We never expected that they will still give us the special warranty/ies even if it’s obviously a clear money for the company since our car is already past the supposedly warranty that we know of. If there was any, at least they’ve been very honest to give it to us. So thankful that our expectations did not happen which was, we will be paying a lot of money. More

by tracytedinting Verified Customer Verified Customer

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Leo was amazing and very happy with my service as usual Jessup always has my best interest. Thanks Jessup always has my best interest. Thanks More

by CLIFFCSMITH Verified Customer Verified Customer

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Took my Suburban in for basic service but the next day after getting it back I found transmission fluid pooled up underneath the vehicle. Leo my service advisor was very apologetic and immediately sent after getting it back I found transmission fluid pooled up underneath the vehicle. Leo my service advisor was very apologetic and immediately sent for a tow truck to bring it back to the dealership. He then arranged for a rental car. Soon after that, it was determined the technician overfilled the transmission fluid. They fixed it and I was on my way. Sometimes in business problems are gonna happen, but it’s what you do about the problem that counts. More

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Leo was very helpful in scheduling my oil change on somewhat short notice and very pleasant to deal with somewhat short notice and very pleasant to deal with More

by KGCOLBY Verified Customer Verified Customer

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Excellent costumer service definitely I’ll recommend it and Leo es the best he take serious is work and Leo es the best he take serious is work More

by hmigueve Verified Customer Verified Customer

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