Leonardo Monterrosa

I am very disappointed on the service from this dealership. I was referred by the Costco Auto Problem thinking it is a hassle free purchase. I only want one option on 2025 RAV4 XLE so I placed th dealership. I was referred by the Costco Auto Problem thinking it is a hassle free purchase. I only want one option on 2025 RAV4 XLE so I placed the order on 4/19/2025. I explicitly said the color I want is either gray or silver. I waited for three months, the salesman told me the car is here and the color is white. I never wanted a white color, his explanation is there could be a confusion on the color and without an apology. During the three months, he never emailed me on my order status, I have to email him to check on the status. When we meet, he said he will let me know the order status every couple weeks which he never did. I ended up cancelled my order and frustrated that I have to wait three months for an order that the dealership promised but failed to deliver. More

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It was a great experience working with the dealership, especially Leonardo Monterrosa. He provided ample space for customers to evaluate their options while maintaining a thoughtful follow-up cadence. His especially Leonardo Monterrosa. He provided ample space for customers to evaluate their options while maintaining a thoughtful follow-up cadence. His responses were prompt, ensuring a smooth and efficient transaction. More

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I'd give them no stars if I could. On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled. I also wanted my brakes looked at and the blower motor is making a whining noise. I received this in response and I decided to go ahead with only the oil change. I even called once again to confirm it was going to be free after seeing the estimate and was told it would be. As i arrive to pick up my vehicle I was met with a charge for an oil change? I was upset and Ron said a manager would reach out to me. I went home discussing options about my valve stem. I called and scheduled for this AM for a valve stem. When I got there I was told I would also need a sensor at a very extensive cost and they wondered if I knew of anyone ordered the part I would need???? First off, I'm confused as to why this wasn't mentioned previously and why I wouldn't be quoted for it but also why would I have any knowledge on your product ordering? If you knew braking the cap meant breaking the valve stem AND the sensor, it should have been quoted. I am upset. If this is how you treat customers, they have a right to know you absolutely do not care about their property and/or their peace of mind when you do have their property in your hands. The lack of communication in this establishment is beyond appalling. Bad service, bad communication. 0/10 More

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This dealership was really very kind and clean , very professionals and really pleased . So thankful for this dealership. professionals and really pleased . So thankful for this dealership. More

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Leo is the best car salesman! Kind, patient, super helpful! I would recommend him to anyone. Kind, patient, super helpful! I would recommend him to anyone. More

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Leo is awesome! Customer service plus and an overall great guy! I highly recommend Leo. Customer service plus and an overall great guy! I highly recommend Leo. More

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Leo is a A+ car salesman is knowledgeable, personable, and attentive to your needs. Toyota Parkway make the buying experience seamless, providing valuable insights and options without pressure. I got my and attentive to your needs. Toyota Parkway make the buying experience seamless, providing valuable insights and options without pressure. I got my new full electric car and I am more than happy! Thanks Leo! More

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Leo was so helpful and he work hard to get the best price and diligence though whole process, thank you Leo you are so kind. price and diligence though whole process, thank you Leo you are so kind. More

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Leo made buying a car very easy and was very helpful through the whole process. He worked hard to get us the best deal possible. Very pleasant and attentive to our needs. Highly recommend working with L through the whole process. He worked hard to get us the best deal possible. Very pleasant and attentive to our needs. Highly recommend working with Leo. More

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Another amazing purchase! I've been dealing with Leo at Parkway since it was Prime! The best place to buy a car at a great price! I've been dealing with Leo at Parkway since it was Prime! The best place to buy a car at a great price! More

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