Les Foale | Page 7

The overall dealership experience was mixed. Pricing and trade-in were above average. The Sales department's job is to maximize sales price, either through add-ons or low trade in value. I felt Pricing and trade-in were above average. The Sales department's job is to maximize sales price, either through add-ons or low trade in value. I felt the trade in value was very fair and after some back and forth the add-ons were negotiated out of the pricing. The vehicle was in transit so I put down a non-refundable deposit. It was after this that things went a little south. The requests I made, such as not allowing test drives and not installing add-ons were acknowledged and I was told the service/sales departments would be made aware of these requests. Upon delivery and pickup of our new vehicle it was apparent that these requests were never passed along. None of these were show-stoppers and we took delivery of the vehicle and drove home. I believe that this lack of communication was not intentional and that, well, dealerships get busy and things do get dropped. I did a follow-up with the dealership leadership and came away feeling that every, yes every, concern/issue I had experienced was heard. The leadership did a fact finding (as they should) to verify that my version was supported by the people I interacted with. They went further and let me know that additional procedures had been put in place to ensure that communications between departments within the dealership would be added to the checkoff list of pre inspection items before delivery to the customer. Overall I would do business with Hometown Toyota again, and would work with the same people. More

by Mark M. Verified Customer Verified Customer

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Have always been great to work with. The products are reliable and the service department is easy to work with. The products are reliable and the service department is easy to work with. More

by kissireronda Verified Customer Verified Customer

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The only bad thing was, me a new car buyer they had talked more with my parents then the actual buyer of the vehicle, and had said that they would sent me updates and never did. I didn't get my car the talked more with my parents then the actual buyer of the vehicle, and had said that they would sent me updates and never did. I didn't get my car the next day I just wasn't happy with signing the contract but hardly getting talk to compared to my parents. More

by cleanishprelude Verified Customer Verified Customer

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Carlos and Les are fantastic! We had a past issue with Hometown's service department and, as smart businesses do, they fixed the problem. The finance experience was a bit sketchy, We had a past issue with Hometown's service department and, as smart businesses do, they fixed the problem. The finance experience was a bit sketchy, yet again Les and Carlos made everything right. We checked with Boise area dealers and were unimpressed. We contacted Carlos and Les and they came through! We purchased a 2025 Tundra for a great price! And will we buy from Hometown again? YES! My wife wants a Grand Highlander and we will be back very soon. When the Tundra lease is up we will be back to buy another Toyota truck from Hometown. Thank you Carlos and Les!!! More

by rich83617 Verified Customer Verified Customer

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Cory is great and respects your time. Would buy another rig from him. Thanks for everything Would buy another rig from him. Thanks for everything More

by rid1896 Verified Customer Verified Customer

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I have purchases several Autos over the years and am very SATISFIED WITH Steve's HOMETOWN TOYOTA and will continue with the dealer. SATISFIED WITH Steve's HOMETOWN TOYOTA and will continue with the dealer. More

by boiseorbust Verified Customer Verified Customer

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There's something to be said about greed and this dealership is very definitely greedy $6000 hit in one month for a trade in and that's just on my end so how much profit did you make on me to begin w dealership is very definitely greedy $6000 hit in one month for a trade in and that's just on my end so how much profit did you make on me to begin with on the 2019? If you hit me with $6000 on the trade back makes me think you are just raking it in off of me so yeah greed is very definitely how I feel this company is More

by rodgerhayward5 Verified Customer Verified Customer

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They were awesome they listened to everything and they did there very beast to accommodate my wants in a vehicle and the terms of finance. Would highly recommended. did there very beast to accommodate my wants in a vehicle and the terms of finance. Would highly recommended. More

by sonnyandruthie Verified Customer Verified Customer

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From the beginning Corey was always very helpful. All the way to our purchase thank you Corey, Les and Benny! All the way to our purchase thank you Corey, Les and Benny! More

by dmmorcom Verified Customer Verified Customer

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Not pleased at all ! Service this time was a bad experience for me . No wash pressured to do more but tire rotation OK Service this time was a bad experience for me . No wash pressured to do more but tire rotation OK More

by donthompso1441 Verified Customer Verified Customer

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