Les Foale | Page 6

Always friendly, courteous and professional! ! I definitely recommend Steve’s Hometown Toyota for service and purchase of any Toyota vehicles or accessories! ! I definitely recommend Steve’s Hometown Toyota for service and purchase of any Toyota vehicles or accessories! More

by mfacer2old4this Verified Customer Verified Customer

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The sales and service staff are always helpful without being pushy. We have owned several Toyota because of the atmosphere I'm the dealership. being pushy. We have owned several Toyota because of the atmosphere I'm the dealership. More

by hyatt Verified Customer Verified Customer

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Was satisfied with service. Would have liked a phone call instead of text about additional service needed. Would have liked a phone call instead of text about additional service needed. More

by MPANZE Verified Customer Verified Customer

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Les did a great job working with me and staying in my budget. Made it easy and communicative budget. Made it easy and communicative More

by paulrangel3 Verified Customer Verified Customer

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Your help and assistance was most wonderful! Your staff really know their stuff. Very well trained. Your staff really know their stuff. Very well trained. More

by VERLEX6 Verified Customer Verified Customer

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Amazing customer service for 20 years! Earning your business before, during and after the sale! Earning your business before, during and after the sale! More

by alynnnurse Verified Customer Verified Customer

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The overall dealership experience was mixed. Pricing and trade-in were above average. The Sales department's job is to maximize sales price, either through add-ons or low trade in value. I felt Pricing and trade-in were above average. The Sales department's job is to maximize sales price, either through add-ons or low trade in value. I felt the trade in value was very fair and after some back and forth the add-ons were negotiated out of the pricing. The vehicle was in transit so I put down a non-refundable deposit. It was after this that things went a little south. The requests I made, such as not allowing test drives and not installing add-ons were acknowledged and I was told the service/sales departments would be made aware of these requests. Upon delivery and pickup of our new vehicle it was apparent that these requests were never passed along. None of these were show-stoppers and we took delivery of the vehicle and drove home. I believe that this lack of communication was not intentional and that, well, dealerships get busy and things do get dropped. I did a follow-up with the dealership leadership and came away feeling that every, yes every, concern/issue I had experienced was heard. The leadership did a fact finding (as they should) to verify that my version was supported by the people I interacted with. They went further and let me know that additional procedures had been put in place to ensure that communications between departments within the dealership would be added to the checkoff list of pre inspection items before delivery to the customer. Overall I would do business with Hometown Toyota again, and would work with the same people. More

by Mark M. Verified Customer Verified Customer

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Have always been great to work with. The products are reliable and the service department is easy to work with. The products are reliable and the service department is easy to work with. More

by kissireronda Verified Customer Verified Customer

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The only bad thing was, me a new car buyer they had talked more with my parents then the actual buyer of the vehicle, and had said that they would sent me updates and never did. I didn't get my car the talked more with my parents then the actual buyer of the vehicle, and had said that they would sent me updates and never did. I didn't get my car the next day I just wasn't happy with signing the contract but hardly getting talk to compared to my parents. More

by cleanishprelude Verified Customer Verified Customer

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Carlos and Les are fantastic! We had a past issue with Hometown's service department and, as smart businesses do, they fixed the problem. The finance experience was a bit sketchy, We had a past issue with Hometown's service department and, as smart businesses do, they fixed the problem. The finance experience was a bit sketchy, yet again Les and Carlos made everything right. We checked with Boise area dealers and were unimpressed. We contacted Carlos and Les and they came through! We purchased a 2025 Tundra for a great price! And will we buy from Hometown again? YES! My wife wants a Grand Highlander and we will be back very soon. When the Tundra lease is up we will be back to buy another Toyota truck from Hometown. Thank you Carlos and Les!!! More

by rich83617 Verified Customer Verified Customer

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