Lesia Matthis | Page 19

Great and friendly service I purchased my first Honda CRV from Russ Darrow 15 years ago and I got great service every time I came in, so after all those years I needed a new car I purchased my first Honda CRV from Russ Darrow 15 years ago and I got great service every time I came in, so after all those years I needed a new car and did not hesitate to go back. We met Lesia when we came in. She asked me what I was looking for and after a quick search, she found exactly what I asked for; even the color. I did not shop around and feel the price negotiated was fair. I trusted them. We had a lot of laughs during this time as well. Lesia did not try to sell us more than what we wanted and was so very friendly. More

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Pressure free, friendly and professional. Our sales person was very knowledgeable, pleasant and easy to work with. She focused on what we wanted, and could afford, with no pressure. Overall po Our sales person was very knowledgeable, pleasant and easy to work with. She focused on what we wanted, and could afford, with no pressure. Overall positive experience. More

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Respectful, Friendly, No-pressure, and great price I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others. When I finally decided to make my purchase, I told Lesia that I'd give her/Darrow the first and last shot at selling the vehicle. I explained that I had a trade, and the trade in value was probably going to determine where I ultimately purchased my new Honda. I came prepared with internet shopping quotes from Milwaukee and Chicago Honda dealers and I also had an independent appraisal done of my trade in vehicle, and I knew what I was likely to get in the market. I expected to visit 4 other dealers in the upcoming weeks. I also had a 'Buy Today' price/trade in mind if a dealer was real aggressive. I didn't want any extra dealer adds, as I planned on purchasing them separately and installing them myself, but the vehicle that I was interested in at Darrow had a few additions. For some dealers this can be a wrinkle in the negotiating process. The first quote was aggressive, but it didn't hit my 'Buy Today' price point. Lesia brought over Al Cobb, and after only a few minutes discussion discussing my market research and buying philosophy, we hit the target. There was no pressure, only a respectable conversation leading to a purchase. I received a great price on the new vehicle, a better trade in allowance than I expected , a fair price on the dealer adds, and no pushing of other post-sale dealer value-adds. I might have saved a few hundred dollars if I did the dealer bake-off, but I doubt it - and frankly, it wouldn't have been worth my time. Plus, I've had great purchasing and service experience previously at Darrow Honda, so I knew I'd be taken care of again. More

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Continued Business I highly recommend Russ Darrow Honda. I have been a customer for the past several years and this is my 2nd new vehicle that I have purchased from them I highly recommend Russ Darrow Honda. I have been a customer for the past several years and this is my 2nd new vehicle that I have purchased from them. Everyone is friendly....from the greeter at the front door, salesperson, finance manager, courtesy shuttle driver, parts manager, service manager, and cashier. I would definitely purchase my next vehicle from Russ Darrow Honda. More

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Working with Lesia was a delightful experience! From the moment we met Lesia we felt very comfortable. She was knowledgeable but not pushy. We went to other dealerships to compare prices and no ot From the moment we met Lesia we felt very comfortable. She was knowledgeable but not pushy. We went to other dealerships to compare prices and no other consultant compared! More

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Susan's New Odyssey I just purchased a new Honda Odyssey at Russ Darrow. My Sales Consultant, Lesia Matthis was a complete joy to work with, Lesia anticipated by questio I just purchased a new Honda Odyssey at Russ Darrow. My Sales Consultant, Lesia Matthis was a complete joy to work with, Lesia anticipated by questions and concerns, answering them fully and putting me at ease. Lesia Matthis helped me get the Model I wanted at the price I was happy with. Lesia’s associate in the business office, Elizabeth Green, made sure all the paperwork and financing went smoothly. I am very happy with my new Honda Odyssey from Russ Darrow Honda, I am also comforted knowing that Russ Darrow Honda’s Service department is open 7 days a week should I need them. I recommend Lesia Matthis and Elizabeth Green, as two great people to work with to anyone who is looking for a new Honda. More

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Amazing experience From beginning to end their service and knowledge of the vehicles was great. They really made the buying process so easy. I would recommend Russ Darr From beginning to end their service and knowledge of the vehicles was great. They really made the buying process so easy. I would recommend Russ Darrow Honda to anyone I know. More

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Outstanding service! Everyone I interacted with at the dealership was very kind and willing to listen to anything you had to say. They did not give any pressure Everyone I interacted with at the dealership was very kind and willing to listen to anything you had to say. They did not give any pressure More

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Best experience yet, being remembered My salesperson went above and beyond to get me in the car of my dreams!! Lesia is one of a kind. I've never had such an experience. She called me aft My salesperson went above and beyond to get me in the car of my dreams!! Lesia is one of a kind. I've never had such an experience. She called me after more than a year passed which shows her loyalty to customers and her commitment to customer service. More

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Wonderful Buying Experience Lesia took extremely good care of us and made the car purchase experience a very positive one. While we drove over an hour to the dealership, we were Lesia took extremely good care of us and made the car purchase experience a very positive one. While we drove over an hour to the dealership, we were not sorry by any means. Highly Recommend. More

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