Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
235 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

21 yrs, 2 mos

4.7

235 Reviews

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235 Reviews of Jonathan Stein

November 06, 2026

Dealership Rating
Employee Rating

Great service i love bringing my truck to u to get any work on it More

by WASHINGTON.ANGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2026

Russ Darrow Honda responded

Knowing you enjoy returning to our service team means a lot to us. Thank you for choosing us to care for your Honda CR-V. George Matthews george.matthews@russdarrow.com

November 01, 2026

Dealership Rating
Employee Rating

I've been a Russ Darrow customer for many years. I plan on continuing. Don't know what was going on though the last time I was there. Seemed like I was being mixed up with someone else. I had More

by njhb13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2026

Russ Darrow Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! George Matthews george.matthews@russdarrow.com

October 19, 2026

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Employee Rating

Time-conscious and good at what they do. Always seeking the client’s opinion on what should be done with a newly found problem, rather than the one originally reported. More

by Meg
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Oct 19, 2026

Russ Darrow Honda responded

Your note about seeking your input on newly discovered issues reflects our service department’s dedication to clear communication. Your kind words about our efficient, timely work on your Honda Pilot mean a lot to us. George Matthews george.matthews@russdarrow.com

October 13, 2026

Dealership Rating
Employee Rating

Our service was excellent Our new tires are great. And the detailing is amazing. Angela was very nice More

by Mkvistad
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Angela David

Oct 13, 2026

Russ Darrow Honda responded

Hearing that your service visit was excellent means a lot to our service team. We’re glad the new tires are performing well and that the detailing left your CR-V looking its best. Angela is thrilled to know her kindness made a difference. George Matthews george.matthews@russdarrow.com

October 11, 2026

Dealership Rating
Employee Rating

John was straight to the point and accommodating. Service was taken care of same day More

by n07
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 11, 2026

Russ Darrow Honda responded

Knowing that our accommodating support and same-day service for your Honda CR-V met your needs is rewarding. Hearing that those efforts stood out means a lot to our service team. George Matthews george.matthews@russdarrow.com

September 24, 2026

Dealership Rating
Employee Rating

Always keep me updated when while having maintenance completed or needing it to have a repair done More

by klberger66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

Russ Darrow Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! George Matthews george.matthews@russdarrow.com

July 25, 2026

Dealership Rating
Employee Rating

Jon did a great job setting up the service work for our Honda Accord and quickly looked up open recalls that needed to be taken care of while it was in for routine service. Efficient and reliable. Thank More

by AJW20095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Russ Darrow Honda responded

It’s great to hear Jonathan took care of your Honda’s routine maintenance and addressed recalls promptly. We appreciate you sharing your feedback and are glad the process was efficient and reliable. George Matthews george.matthews@russdarrow.com

July 22, 2026

Dealership Rating
Employee Rating

Service department is always courteous and professional. All work, including warranty repair done properly and in timeframe specified. More

by Not.Shared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LaQuanda McDonald

Jul 22, 2026

Russ Darrow Honda responded

It’s great to hear our service team has been courteous and professional during your visits. We appreciate your trust in our work on your Honda and meeting the timeframe for your warranty repairs. We look forward to helping you keep your Honda running smoothly on future visits. George Matthews george.matthews@russdarrow.com

July 17, 2026

Dealership Rating
Employee Rating

Russ Darrow has done a great job with helping me pick a great choice of vehicle to drive. More

by CAYNE_MONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

It’s great to hear our team guided you to the perfect Honda Civic. We’re thrilled you found a model that fits your needs. Enjoy the ride and feel free to reach out whenever you need assistance. George Matthews george.matthews@russdarrow.com

July 17, 2026

Dealership Rating
Employee Rating

My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

It’s great to hear our service advisor took care of your Honda Ridgeline and that it’s driving smoothly. Thank you for the five-star rating. Don’t hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

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