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Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
197 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

20 yrs, 7 mos

4.5

197 Reviews

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197 Reviews of Jonathan Stein

April 02, 2026

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Employee Rating

The service center gets you in and out, very good service, but far as the employee that help me seem like they take there job to More

by Ravonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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Apr 02, 2026

Russ Darrow Honda responded

We’re pleased to hear our service center got you in and out efficiently with your Honda CR-V. Thank you for noting the quality of service and for sharing your thoughts about our team’s approach. If you have suggestions for how we might improve please let us know. George Matthews george.matthews@russdarrow.com

March 21, 2026

Dealership Rating
Employee Rating

Maddie and John ar Ed always great. Got me scheduled in and finished the oil change on time. More

by jrmucha1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Mar 21, 2026

Russ Darrow Honda responded

It’s great to hear Maddie coordinated your oil change and completed it right on time for your Honda. Thank you for sharing your 5-star experience. We look forward to assisting you with your next service. George Matthews george.matthews@russdarrow.com

March 21, 2026

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Employee Rating

My service advisor. Jon was very knowledgeable and attentive to my questions. I would highly recommend. More

by ACTION342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Mar 21, 2026

Russ Darrow Honda responded

It’s great to hear our service team was knowledgeable and attentive to your questions about your Honda Ridgeline. Thank you for recommending us. We look forward to supporting your Honda in the future. George Matthews george.matthews@russdarrow.com

March 20, 2026

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Employee Rating

Its good at getting you service but after that the xx starts i think some of the managers take there job or jobs too serious More

by Ravonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Aleiah Brown

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Mar 24, 2026

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

Mar 24, 2026

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

March 16, 2026

Dealership Rating
Employee Rating

Very fast, courteous service, easy to schedule, fair pricing, informative, calm atmosphere and quick checkout More

by crandall3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2026

Russ Darrow Honda responded

Thank you for noting how easy scheduling and quick checkout made your visit smooth. We’re pleased our team offered courteous, informative service in a calm setting and maintained fair pricing. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

March 15, 2026

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Employee Rating

Very pleasant experience and amazing customer service. I appreciate the video with the explanation of what was done to my car. THANK YOU More

by annblomquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2026

Russ Darrow Honda responded

Thanks for sharing your experience with our service team. We’re delighted the video overview helped explain the work on your Honda Passport and that Jonathan could support you. Please reach out if you need anything else. George Matthews george.matthews@russdarrow.com

March 15, 2026

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Employee Rating

It was mediocre some people take there job to serious and doesn't put the customer first suppose to replace head lights but didn't this began to be a night mare More

by Ravonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 19, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

Mar 19, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

March 14, 2026

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Employee Rating

Great service, supportive staff, clean waiting room, on time, easy to schedule lots of options More

by KGJBIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2026

Russ Darrow Honda responded

It’s wonderful to hear our supportive team and clean waiting area made your visit pleasant. We’re glad scheduling options fit your needs and that we stayed on time. Jonathan will be pleased to know your Honda Pilot experience was so positive. George Matthews george.matthews@russdarrow.com

March 14, 2026

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Employee Rating

Thank you for incredible service, friendly stuff and huge thanks to John Stein. Loan vehicle was added benefit for service rendered. More

by dimasorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Mar 14, 2026

Russ Darrow Honda responded

We appreciate you choosing us for your Honda CR-V service and for sharing your experience. It’s great to hear our team was friendly and that the loan vehicle added convenience to your visit. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

March 13, 2026

Dealership Rating
Employee Rating

They have great communication. Easy to get ahold of. I needed help right away and they were able to help me. More

by ermynee98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 13, 2026

Russ Darrow Honda responded

We appreciate you sharing that our team was easy to reach and provided prompt assistance. Jonathan and our service staff were glad to support your Honda CR-V, and we are grateful for your 5 star rating. George Matthews george.matthews@russdarrow.com

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