"Chapman VW is the place to go for quality vehicles and..."
Chapman VW is the place to go for quality vehicles and service. Leslie answered all my questions and made the car buying experience fun. I recommend anyone looking for a vehicle to come to Chapman VW first.
"If I could give a 0, I would. Let me start by saying..."
If I could give a 0, I would.
Let me start by saying that the service team is amazing.
I bought a car from them in February 2020. It got brought back to them the next day. Items were missing from the car when they took it to detail. You couldn’t even drive over a speed bump without the car bouncing around and making your teeth chatter. The air and cabin filters had not been checked. The battery had never been checked either. It was dying. They tell me nothing is wrong with it. They didn’t want to deal with its issues. Oh yes. The divider for the back was missing. It was there when we were shown the car and mysteriously disappeared. It’s a $300 piece. How do you just lose it? There was also a noise that I kept hearing and I was told nothing was wrong.
In March, I bring the car back. The noise never got addressed and is worse. They ultimately replace the sway bar. I also get told the battery is dying and has to be replaced. The service advisor is amazed the car had no died on me. They want me to pay for it and I refuse. Finally get the sales team to agree to replace it.
In April, check engine light goes on. I find the closest AutoZone and get the code read. Immediately call Pete in service and he wants it brought in Immediately. I won’t make it since I can’t take the freeway so he tells me exactly how to get the car home. The turbo gets replaced.
In May, have to bring the car back. The EPC light has come on. It was affecting the brake system.
In June, it got brought back because the back latch broke somehow. All we did was open the back door.
In July, the check engine light comes back on. It gets fixed again.
In August, the EPC lights comes back on again. We’ve worked on this EPC so many times that they call VW of America. They have the vehicle for an entire month. I get it back and 9 days later the EPC comes back on. Pete is at a total loss as to what needs to be done. They keep it for another month.
I get it back and 2 weeks later, it gets brought to them. The same issue. That EPC light kept coming and they have replaced so much. That was the last time I had my
Car. The warranty I had on the car won’t pay out anymore because of everything that it has paid out for.
I have called VW corporate. I have called the dealership and asked to speak to every manager I can. I have made multiple calls asking to speak to the general manager. He refuses to call me. He has the customer service manager call. Melissa is very nice but she can’t do anything.
I’ve spoken with the bank and they have tried to work things out with the dealership and we get told no at every turn.
I finally called the bank and told them we can’t fix the car anymore. It’s not drivable either.
All I want is the dealership to take the car back. It’s obvious that the car was never processed correctly and I have done everything I possibly can to work this out.
Never again will I buy from this dealership. I trust service but I just can’t do this again.
It’s a huge slap in the face that the general manager refuses to contact me.
"Guy was an amazing salesman. He has been in contact with..."
Guy was an amazing salesman. He has been in contact with my mom who was helping find the right used VW Tiguan for my first car purchase. I had a terrible experience at other dealerships the weekend prior, so I was already anxious about going to yet another dealership. Guy just absolutely took care of everything and really let me look at the car and not hound me on what all the numbers looked like. Truly a smooth first car buying experience. Also, Josh the sales manager was great too. Both Josh and Guy really got to know us and took the time to see what we were looking for in pricing. No hassle and pressure. What a great team!! Even while we were waiting for the car to get detailed, another sales person over heard us saying we were hungry. I think her name was Leslie, gave us some options into where to eat!!!
The entire team was great and it made my experience such a great moment! Thank you a Guy for taking care of us!
"Leslie is the best. She was so helpful and responsive...."
Leslie is the best. She was so helpful and responsive. She answered all of our questions and is so nice! We cannot recommend her enough!
"Leslie made trading cars a very pleasant experience for..."
- J Hansen
Leslie made trading cars a very pleasant experience for me. She answered all my questions and made certain my payment was within my budget. She made sure I understood all aspects of the deal.
"The sales associate, Leslie H. was knowledgeable about..."
The sales associate, Leslie H. was knowledgeable about the vehicles and provided excellent, no pressure, customer service. We found the perfect vehicle for our family.
"Leslie is such an asset for this dealership"
Leslie has excellent customer service skills. She really listens to what you are saying and is honest with you. She went above and beyond to provide me with all the information and even real natural pictures of the car she sent to me. She was extremely patient with me- for somebody who has OCD.
If you are out of state and see a car at their Dealership they make it as easy as possible for you.
Ask for Leslie!
"I came to Chapman volkswagen because I needed a car for..."
I came to Chapman volkswagen because I needed a car for my son. I worked with Leslie and Ben and everything went without a hitch. I definitely recommend these two and Chapman for your next car purchases !
Other Employees Tagged:
"Leslie is a knowledgeable salesperson and works with her..."
Leslie is a knowledgeable salesperson and works with her clients to ensure they get into the car that fits their budget and lifestyle. Highly recommended.
"I want to praise an amazing salesman you have on your..."
I want to praise an amazing salesman you have on your team. She goes by the name Leslie H. She assisted me professionally and respectfully when I was in the market for a new vehicle. She emailed me and always called me back to answer any questions I had all along the way make the process easier than I have ever experiences. This is my first vehicle form Chapman and I am happy to have a contact that I send all of my loved ones to because Leslie looks out for the need of others enhancing the car buying experience! Gratitude for Leslie.
Other Employees Tagged:
Also Donald @ Chapman on McDowell Rd.