Leslie Hurst | Page 56

Exceptional Service I have had an on going issue that was previously misdiagnosed at serve center at a different dealership. They time was taken by the service department I have had an on going issue that was previously misdiagnosed at serve center at a different dealership. They time was taken by the service department to drill down and find the issue. They also took the time to offer alternatives to have a resolution More

by Joanne Verified Customer Verified Customer

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Efficient. No hassle. Leslie is terrific! Leslie Leslie Leslie. She can give you correct info from the beginning. I don't hear I don't know - then have to ask 'can you check on it?' well, if Leslie Leslie Leslie. She can give you correct info from the beginning. I don't hear I don't know - then have to ask 'can you check on it?' well, if you want me to - none of the back and forth stuff. She is the consummate professional. I've never had any problems after service but I only have just over 8000 miles on my car and only had oil changes and tire rotations. A negative though: I know dealership prices are higher but that also causes you to lose business. More

by CottageLady Verified Customer Verified Customer

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what a wonderful place to do business I needed my vehicle inspected quickly from start to finish I was in and out within a half hour didn't even have time to finish my free hot bag of popc I needed my vehicle inspected quickly from start to finish I was in and out within a half hour didn't even have time to finish my free hot bag of popcorn. leslie was super nice actually all of the service team was. will definitely without a doubt return for service in the future. More

by brodg0 Verified Customer Verified Customer

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Oil change Jim was so helpful & worked hard to mke our experience the best possible. It was done efficiently & in a timely manner. Leslie made sure my car had be Jim was so helpful & worked hard to mke our experience the best possible. It was done efficiently & in a timely manner. Leslie made sure my car had been started for service. Kim was so nice on the phone & was so helpful in rescheduling my appointment. More

by RICE1018 Verified Customer Verified Customer

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5 Star Service At Faulkner Buick, Convenient & Friendly With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and time most convenient to my own schedule. I drove right up, through the automatic garage doors opening into the sparkling clean Service lane. In just a few steps I was greeted and, giving only my name, in seconds I was checked in for the work to begin. By the time I'd finished the gourmet fresh coffee and delicious buttered popcorn offered in the spacious comfortable waiting area, and had taken a quick look at the array of new Buicks outside in the lot of this beautiful expansive dealership, my car was serviced and ready to go, my few questions were graciously answered, a thumbs up assessment was volunteered of my vehicle's condition and wear after one year and 15,000 miles, and with Service record in hand I was on my way home from the second of two free service appointments included in the purchase of the delightful Encore. So pleasant, so friendly and efficient, no hassles, no long waits. I couldn't help but marvel within that the excellent experience at Faulkner is the same as I recall from purchasing a new Faulkner Pontiac so many years ago, a consistency to be commended with employees to be proud of! More

by BernieB Verified Customer Verified Customer

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Service Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that was done with service . More

by ASFMD Verified Customer Verified Customer

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Great Experience I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. More

by EJ Verified Customer Verified Customer

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Overall Faulkner, GMC did a nice job fixing my truck. Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices were a little bit better; they charge quite a bit for the parts. The mark up seems a little high to me. They did get the job done in a timely fashion and I feel their work is good. Overall I was happy with their service and would recommend them. More

by Brilliance4321 Verified Customer Verified Customer

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Fast and extremely friendly, great communication. Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and approximately how long it would take. They delivered on everything More

by JEFFTROLLEY Verified Customer Verified Customer

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very satisfied My engine light came on after my battery died. Called the dealership, brought it in and they handled the replacement of my battery and service quickly My engine light came on after my battery died. Called the dealership, brought it in and they handled the replacement of my battery and service quickly. More

by DARIA.FITZGERALD1 Verified Customer Verified Customer

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