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Liliana Arboleda
Liliana Arboleda at Gervais Volkswagen

Liliana Arboleda

Service Manager

Gervais Volkswagen

6-B Industrial Ave E
Lowell , MA 01851

4.5
212 Reviews
4.5

212 Reviews

Write a Review

Dealership Experience

6 yrs, 1 mo

212 Reviews of Liliana Arboleda

December 01, 2025

Dealership Rating
Employee Rating

Nick was very professional and took thr time to explain everything to me. Overall very satisfied with my service More

by afitz474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Sirois, Marcos Narbonne

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Dec 01, 2025

Gervais Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gervais Volkswagen. Liliana Arboleda liliana@drivegervais.com

November 30, 2025

Dealership Rating
Employee Rating

I always have a great experience with Gervais. Everyone is helpful and professional to work with More

by Cabbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Abbott, Theo Asaridis, Nicholas Sirois, Marcos Narbonne

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Nov 30, 2025

Gervais Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Liliana Arboleda liliana@drivegervais.com

November 05, 2025

Dealership Rating
Employee Rating

Fantastic experience at Gervais Volkswagen. Friendly, zero-pressure staff, transparent pricing, fast financing, and my 2025 Taos delivery was spotless. More

by fillipe98
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dunn, Danny Abbott, Glenn Wells, Shawn Shea, Theo Asaridis, Savian Olivero, John Silva, Luca Hartmann, John Kapilian

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Nov 05, 2025

Gervais Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Liliana Arboleda liliana@drivegervais.com

October 29, 2025

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Employee Rating

They are friendly and do their best to explain whatever the problem is to you More

by alexadjei
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2025

Gervais Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gervais Volkswagen, we look forward to having you as a valued customer for many years to come! Liliana Arboleda liliana@drivegervais.com

October 16, 2025

Dealership Rating
Employee Rating

Easy to schedule appointments and they were accurate with the wait time for the service More

by pepb4
Workmanship
Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

Gervais Volkswagen responded

Thanks for sharing about your experience with Gervais Volkswagen. We appreciate your business and hope to see you again soon! Liliana Arboleda liliana@drivegervais.com

October 13, 2025

Dealership Rating
Employee Rating

Not very helpful and knowledgeable of the vehicle. There is courtesy were given before and or after service More

by ckeo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 14, 2025

Gervais Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Liliana Arboleda liliana@drivegervais.com

October 12, 2025

Dealership Rating
Employee Rating

The crew were helpful problem solvers and courteous through the entire process. I really appreciated their help. More

by djh249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2025

Gervais Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gervais Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Liliana Arboleda liliana@drivegervais.com

October 04, 2025

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Employee Rating

Car was finally fixed after 3 tries and a lot of time and $ but the customer service side was always polite. More

by drumc52169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2025

Gervais Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gervais Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Liliana Arboleda liliana@drivegervais.com

September 07, 2025

Dealership Rating
Employee Rating

The staff at Gervais Volkswagen are incredible. They are a prime example of what the standards should be for all dealerships. 10 out of 10 service always ! More

by AYanexa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 07, 2025

Gervais Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gervais Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Liliana Arboleda liliana@drivegervais.com

September 05, 2025

Dealership Rating
Employee Rating

Always amazing service! Great communication and always ready on time! Only place i bring our VW More

by derekliberty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 05, 2025

Gervais Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gervais Volkswagen. Liliana Arboleda liliana@drivegervais.com

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