Lindsey Haraden | Page 43

The Best Lindsey and Tricia were super friendly, receptive to my needs, and made leasing my new car fast and easy!! I have never been treated more kindly at a Lindsey and Tricia were super friendly, receptive to my needs, and made leasing my new car fast and easy!! I have never been treated more kindly at a car dealership and I did not feel pressured at all. On top of that, they were very knowledgeable about the product and financing! More

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informative,friendly and cooperative. Mohawk Honda is 100% geared to customer service and offers the best price/quality vehicle custom fit to your needs. Extremely pleasant, speedy, inte Mohawk Honda is 100% geared to customer service and offers the best price/quality vehicle custom fit to your needs. Extremely pleasant, speedy, intelligent agents . It was my first purchase of a new vehicle ever and I would not contemplate going anywhere else. More

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Fast, friendly and professional My 2013 Civic was near the end of it's lease so I stopped in to see the new 2016 Civic. Lindsey described all the new features and upgrades, and afte My 2013 Civic was near the end of it's lease so I stopped in to see the new 2016 Civic. Lindsey described all the new features and upgrades, and after a quick test drive I decided to lease the new model. I went from the base LX to an EX and it's a great upgrade for me. More

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Truly Wonderful Experience! My husband and I just leased our second vehicle from Mohawk Honda and we couldn't be happier! Our first car was a 2014 CR-V EX for myself and we just My husband and I just leased our second vehicle from Mohawk Honda and we couldn't be happier! Our first car was a 2014 CR-V EX for myself and we just got the 2016 Accord EX for my husband. We were able to work through most of the details with Lindsey over the phone before even coming in. Once we were at the dealership, we took a couple test drives and went home to think about our options over the weekend. By the time we made our decision on that Monday all we had to do was call Lindsey up and let her know which car we decided on. She got right to work and we drove off the lot a few hours later! Johnna helped walk us through all the final paperwork and she was great too! More

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Great Experience I bought a brand new 2016 Honda Civic just a few days ago and I found Lindsey very friendly and helpful from the very first day. She was very proactiv I bought a brand new 2016 Honda Civic just a few days ago and I found Lindsey very friendly and helpful from the very first day. She was very proactive and willing to make the dealership as smoth as possible. I reccomend her strongly and I couldn't be happier with my new car. Overall it was a great experience. More

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Watch Out For Last Minute Hidden Fees My first interaction with Mohawk Honda came from online research. Scott Risley gave me an initial vehicle estimate and scheduled me an appointment fo My first interaction with Mohawk Honda came from online research. Scott Risley gave me an initial vehicle estimate and scheduled me an appointment for a test drive. I visited Mohawk Honda four times in two weeks over the course of my buying experience. Lindsey Haraden, my sales consultant was extremely knowledgeable and went above and beyond to provide me multiple test drives and make my buying experience as pleasant as possible. Unfortunately, working with Mohawk Honda management, my purchase was unnecessarily delayed on multiple dates for a variety of reasons. Mohawk Honda did not have the exact vehicle I was looking for in stock. My vehicle took several days to find, deliver, equip, and prepare for turnover. My trade-in vehicle was not given proper consideration on my first visit. On my second visit, after an extended test drive, it took another two hours for Mohawk Honda management to come to terms with, and agree upon a trade-in price for my used car. We then finally agreed upon a down payment amount with financing which also included any other tax, registration, or other fees. It was at this time the question was asked, will there be any other additional fees or costs before I could take possession of the vehicle. I was assured by multiple sales and finance managers that there would be no additional fees or surprises before I could take delivery. Unfortunately however Mohawk Honda then hit me with a last minute additional $95 bank loan financing fee on the same day I was supposed to pick up my new vehicle. I refused to pay the last minute hidden fees and it took Mohawk Honda Management another two hours to correctly process the revised paperwork, minus the hidden fee. I was finally able to take possession of my new CR-V EX-L AWD w/ Navigation. The delivery coordinator Derek Lahut was very knowledgeable and did an excellent job reviewing the vehicle bumper to bumper including all the electronics. The vehicle looked great and I was very happy to finally be on my way. ______________________________ My response to the response sent by Mohawk Honda and Jeff Haraden: Jeff Haraden, If you had bothered to actually read my review you would have seen my negative criticism was in no way directed at Lindsey, Scott, or Derek, but rather the sales and financing managers who I intentionally left unnamed as a courtesy. It was the sales and financing managers who failed to disclose the last minute hidden financing fee which resulted in the negative review. Last Saturday I was very clear in my questions regarding any other last minute fees or charges in addition to my final agreed upon down payment. I was reassured by multiple managers that there would be no additional charges. I have no doubt Mohawk Honda hits all their customers with these or other last minute hidden charges. In my case however I was fortunate enough to be in a position where I could walk away and cancel the deal if the problem was not corrected. Other customers I have no doubt simply pay the last minute additional hidden fees out of necessity. ____________________ My Additional Response after Mohawk Honda offered me 3 free vehicle services in exchange for removing this online review. Please see below… Lindsey, Because of you my experience with Mohawk Honda was mostly a positive one. Please do not feel the need to apologize for other people’s mistakes. While I am sure Mohawk Honda believes they are being generous by offering me a few free services, I think they are totally missing the bigger picture as to why I was so disappointed with them. In my case specifically, a $95 surprise additional fee after everything else was supposed to be said and done is not a huge financial hardship. For a lot of other people and families however a budgeting surprise like that could mean the difference between being able to put food on the table, medication for a loved one, or being able to afford a reliable vehicle to get to and from a much needed job. I would have been infinitely happier if you had instead told me my issue had been personally reviewed by the Mohawk Honda President and as a result all employees in the sales side of things are now being instructed to give full disclosure to any potential customers explaining any and all fees upfront associated with the car buying experience including, but not limited to… For example in my case… The Annual Safety Inspection $10.00, Registration $64.00, Tire Disposal Fee $2.50 each for a total of $12.50, Paperwork Processing Fee $75.00, and of course, that last minute Bank Financing Application Fee of $95.00. Also, another possible fee for some customers may potentially include the need for Accident Stop Gap Insurance Protection which I was told would have been an extra $150.00 on top of my regular pre-existing car insurance. Then of course there was the extra labor charge for the installation of the selected accessories. In my case at least those labor charges were clarified up front. In my case most of the above listed charges were bundled into my initial down payment, but obviously not all of them as I believe should have been the case. I am not asking Mohawk Honda for compensation for my own lost time and trouble so much as I am challenging Mohawk Honda to name a real and lasting policy and procedure solution so what happened to me does not happen again to someone else in the future. Respectfully, Brian ________________ Update as of 03/20/2016 Brian, In your review you selected myself, scott and Derek. The score given was 3 stars. You describe a great experience with us yet give us an unsatisfactory score. It's a miss representation of the services I provided you. You did not select either of my managers whom which you had issue you with. I am now embarrassed at the length of the review and will not continue to discuss it. Respectfully Lindsey _________________ Lindsey, Your criticism of my review rating score may be perfectly fair and accurate. It completely fails however to address a long term solution to my core complaint. Tell me what policy and procedural changes Mohawk Honda plans to put in place to prevent what happened to me from happening to any future customers and I will then consider removing this review. Respectfully, Brian _____________________ Brian, I don't wish to continue to discuss this with you. If you like to further discuss please contact my director of operations Andy. He can be reach at 370-4911 ext 172. Lindsey ___________________________ More

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Honda Pilot We just purchased a 2016 Honda Pilot from Mohawk Honda in Scotia. The experience was outstanding. We met with Lindsey Haraden yesterday at 3:30 and ar We just purchased a 2016 Honda Pilot from Mohawk Honda in Scotia. The experience was outstanding. We met with Lindsey Haraden yesterday at 3:30 and are driving a new car today. The sales tam was phenomenal and appreciated our time. The tailored the car to our needs and turned it around in less than 24 hours. The price was fair for both the new Pilot and the Pilot we traded in. More

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They go out of their way to please you! Customer friendly. Lindsey Haradan is a fantastic sales person. She really listened to my wants and got me into a great vehicle. Finance department Customer friendly. Lindsey Haradan is a fantastic sales person. She really listened to my wants and got me into a great vehicle. Finance department Johnna K. was great as well. Derek L. walked me through all the bells and whistles. Overall a satisfying experience and I am so happy with my new car! More

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Great customer service Lindsey was the best! This was our 3rd lease and the first time we leased from Mohawk. We were not pleased with the service we received from our local Lindsey was the best! This was our 3rd lease and the first time we leased from Mohawk. We were not pleased with the service we received from our local dealership so we traveled to Scotia to visit Mohawk Honda. So glad we did!!! We will definitely be repeat customers and will recommend them to friends and family!! More

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Fun friendly buying experience! After finding a used car online, we were set up that same day with an appointment with an amazing sales person, Lindsey Haraden! The whole buying expe After finding a used car online, we were set up that same day with an appointment with an amazing sales person, Lindsey Haraden! The whole buying experience was enjoyable and there was no pressure into purchasing. Lindsey was very patient, and took my husband and I on two separate test drives, because we had our two children with us. As an added bonus, Lindsey was amazing with our kids! The purchase was quick and easy with the dealership doing all the leg work, and two days later we drove home our new used car! We will definitely be returning again! More

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