Lindsey Haraden | Page 50

Our experience at Mohawk honda was wonderful! If you are interested in purchasing any type of Honda, Mohawk Honda is your dealer!!!! The employees are friendly, helpful, and patient! Lindsey was w If you are interested in purchasing any type of Honda, Mohawk Honda is your dealer!!!! The employees are friendly, helpful, and patient! Lindsey was wonderful to work with! More

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Great professionalism Lindsey Haraden our consultant was very professional and helped us keep our payment within our budget and provided great information and memorable exp Lindsey Haraden our consultant was very professional and helped us keep our payment within our budget and provided great information and memorable experience. Thank you again... More

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Smoothest Deal Ever This was my first Honda purchase. The whole experience was easy and smooth. Lindsey was an absolute pleasure to work with and Nick was very patient This was my first Honda purchase. The whole experience was easy and smooth. Lindsey was an absolute pleasure to work with and Nick was very patient answering all of our questions. We would highly recommend Mohawk Honda to all of our friends and family! More

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Painless I am a busy person and knew what I was looking for. They called me when a vehicle fitting my description arrived, I test drove it and filled out paper I am a busy person and knew what I was looking for. They called me when a vehicle fitting my description arrived, I test drove it and filled out paper work one day in about 1 hour. A week later (fitting my schedule) I drove it home. The service was impeccable, the people were friendly and didn't BS around. They either knew an answer or they found it out. I didn't need or want to be sold on a vehicle and they respected that, I wanted customer service and every step of the way they were first class. More

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24 Hours to A New Car I just leased a 2015 Honda CR V. I was referred to Lindsey Haraden by a friend and called her at 6PM Monday evening. I drove off the lot before 6PM I just leased a 2015 Honda CR V. I was referred to Lindsey Haraden by a friend and called her at 6PM Monday evening. I drove off the lot before 6PM Tuesday with all of the paperwork and approvals done. It was the easiest and most seemless car buying experience I've ever had. Brad Cittadino went through everything with me and was most helpful. More

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Excellent experience i found everyone to be helpful and friendly. My sales associate, Lindsay Haraden, was very knowledgeable and considerate throughout the entire buying i found everyone to be helpful and friendly. My sales associate, Lindsay Haraden, was very knowledgeable and considerate throughout the entire buying process. Couldn't have had a better experience elsewhere More

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Courteous and Efficient on All Dimensions A busy dealership in the showroom and in service area. Once contact is made with sales staff the high level of customer service emerges as a clear me A busy dealership in the showroom and in service area. Once contact is made with sales staff the high level of customer service emerges as a clear message.in all that is said and done. More

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Outstanding All of the team, including those who answer the phone and the internet professionals were great. Ashley understood my dilemma of having two vehicles All of the team, including those who answer the phone and the internet professionals were great. Ashley understood my dilemma of having two vehicles break down and responded compassionately and quickly. I selected Lindsey Haraden for my sales representative because of my excellent experience with the Haraden family at the State St. location. Lindsey is a very effective sales representative who is both professional, welcoming and a model for a family business. Kelley is clearly an excellent finance director who is understandable and a joy to chat with while executing the many legal documents, all the while creating a very trusting relationship. Thank you. More

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First class Dealership Worked with the GM and Sales Consultant that were very easy to work with. Delivered on exactly what we were looking for. So I decided to purchase two Worked with the GM and Sales Consultant that were very easy to work with. Delivered on exactly what we were looking for. So I decided to purchase two vehicles from them. Highly recommend going to see Mohawk Honda. More

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Professional integrity exceeded expectations at Mohwak Honda A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minut A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minutes to take the key out as, and I finally made the call to Mohawk Honda in Scotia, NY. They were closing in twenty minutes and said feel free to come in and we can try to help you out. Typically, when a business is approaching their closing time, they advise people to come back the next day. The stigma associated with car dealers is that they are always trying to make a sale, and every customer is a number, not the case here. This wasn’t the feeling I received when I arrived ten minutes before Mohawk closed and was approached by a very concerned employee that completely took over the issue and gave us information on how to deal with the issue at hand. This young lady introduced herself as Lindsey Haraden, with brilliant interpersonal communication skills. She was very warm and courteous and was willing to get in the drivers sear and try and take out the key stuck in my ignition. Although her original position was sales and leasing consultant, I sensed no reluctance from her even though her expertise wasn’t in parts or service. On her first try, she put the car in park and the key slid out of the ignition with no issue. She diagnosed the issue by stating we should get a factory key because the one I was using was a duplicate that was cut at Wal-Mart which may have been cut incorrectly and gave me so much trouble. I was concerned about the price of a factory key because I received a quote for over $150.00 over the phone, and she quickly said that doesn’t sound correct, it should be no more than $10.00. I was completely shocked because the general ideology of a business, especially a car dealership is to generate as much revenue as possible, and this very concerned associate completely calmed me down the news of the new price disparity. I mean I was happy to pay $10.00 after thinking it was actually over $100.00. Lindsey walked me in and took me to the parts department where me met another great associate by the name of Anita Pietrzak whose title was retail parts manager. She was equally brilliant in the exceptional customer service I received and even gave me greater news about the price of the key, which costs me $5.99 after taxes! I felt bad she had to stay after because the business was already supposed to be closed, but Anita kept insisting it wasn’t a problem and treated me as the number one priority. Along with making the factory key for the 2000 civic, Lindsey and Anita engaged in interesting conversation with me to make the visit there even more pleasant. In my time dealing with customer service and dealerships in general, this was the first time I ever felt such a warm welcome and expedited service. I highly recommend this dealership to anybody even considering leasing or buying a new or used car. Even if you have no intention of buying any products, just go in to their branch and get a chance to experience genuine quality customer service, which separates them from any competition because you can purchase a car anywhere, but to be treated with so much compassion and empathy no matter what financial or mechanical issue your having, the difference will proven and it shall prevail. These two associates were phenomenal and took initiative immediately upon my arrival, which clearly demonstrates dedication, support and teamwork. It was a spectacular interaction that I hope can be replicated with every visitor there. Along with staying after their work hours and taking time out of their busy schedule to accommodate a customer with a 15 year old Honda Civic (but was treated as if I had a 2016 civic), and giving me the most attention oriented customer service and the best price for a factory made key, these Mohawk Honda personnel should be the model for the blueprint of what customer service should be like for any car dealership. After going above and beyond their expected job duties, they informed me about the referring program. If I refer anybody I know to buy or purchase a vehicle from their dealership, I can make $100.00 for every reference! That made my trip even more exciting, because we all know somebody looking for a dependable, most fuel efficient vehicle with greater features like the new 2016 Honda Crosstour featuring Honda LaneWatch, which helps reduce your passenger-side blind spot and covers nearly four times more area than looking out the passenger-side mirror alone (EX-L and V-6 models) Every 2015 Honda sold in the U.S. comes equipped with a standard rearview camera. We should all be concerned because the overall approach is that Honda’s purpose in not only to make reliable vehicles, but to also reduce pedestrian injuries. The majority of the cars purchased in my family were either Honda Civics or Accords. Most recently, I had a 2005 Honda Civic LX which had over 328,xxx miles before I decided to sell it. Clearly for a vehicle to function you must maintain it properly with oil changes, and mechanical attention. It’s empirically proven that Honda’s outlast almost every other make and model on the market, so give yourself a break and check out Mohawk Honda in Scotia, New York. My hopes for you get a chance to experience Lindsey and Anita’s professional artistic integrity which is by far the most superior amenity which will potentially be accompanied by actual product of a Honda once you make the only commitment that makes sense for your future. Sincerely, Daniel More

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