Linzie Foster Sr | Page 27

Top notch service. My car purchase had some complexity and they really helped me get it accomplished! and they really helped me get it accomplished! More

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Purchased many cars through this dealer. The team now is by far the best. Brandon for sales is always on point. Jeff is service is great as well. by far the best. Brandon for sales is always on point. Jeff is service is great as well. More

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Thank you Veronica for all your help! And Lindsey and Zach and etc for all the patience with me. So glad I went to you guys for my car buying need! Zach and etc for all the patience with me. So glad I went to you guys for my car buying need! More

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David was amazing! He was quick to respond to my emails. He made my experience very pleasant. Dave answered all my questions and explained everything thoroughly. My entire interaction with BMW West County t He made my experience very pleasant. Dave answered all my questions and explained everything thoroughly. My entire interaction with BMW West County team was phenomenal! More

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Rami was patient, professional and knowledgeable during this entire process. He was great to work with. this entire process. He was great to work with. More

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Amazing experience, only place to go for a BMW. David Schaedler is a pleasure to work with! They made it an easy experience and take pride in providing a good customer experience. Schaedler is a pleasure to work with! They made it an easy experience and take pride in providing a good customer experience. More

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Great service… the fact that my kids were looked after while I signed papers is huge!! Thanks and we will recommend to friends and family while I signed papers is huge!! Thanks and we will recommend to friends and family More

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Dzevad was patient, kind, factual, knowledgeable and real. A gentleman through and through! He has a love for his job and the customers he meets. real. A gentleman through and through! He has a love for his job and the customers he meets. More

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I purchased my vehicle in October of 2020. I decided not to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the servic to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the service from this dealership...once again. Disappointment #1 It started with the lack of communication from my salesman. We had an agreed upon a day and time to pick up my car. The day of nothing....CRICKETS!. He did not return my call until 6:00 pm the night I was supposed to pick up only to tell me there has been a recall and now I won't get my car until the following week. Disappointment #2 Pick up my car 5 days later was told everything was completed. YAY! Pick up the car and as I am driving home I see the odometer with a lot more miles than was on it just days prior. So, I quickly call my husband and ask him to get out our paperwork... am I losing my mind here? Nope! The car had 1,100 more miles put on it in the last few days that it had been supposedly, "in the shop across the street." Hmmm...how does that happen? My next call was to Brent Straube to ask him how this happened when my car has been sitting in the shop? One would think his response would have been, "I have no idea, I'm so sorry let me look into this." Again, Nope! Instead, he very sternly changed his tone of voice and said he didn't know and basically said are you kidding me? To me an extra 1,100 miles put on a car that I had already signed the paperwork for and is in my name now should not been driven for the last 5 days for someone to rack up any additional miles. Brent was not nice and very rude he said, "I guess I will rewrite your paperwork." Clearly, he was very put off about this situation and talked to me like a dog. Paperwork was rewritten. They "claim" my salesman wrote down the wrong information on my original paperwork. I test drove the car it only had just turned 19K miles now it had over 20K. Not OK! Disappointment #3 I am now home, remember I picked up my car in the evening.(I live an hour away.) I was VERY clear with my salesman that the car needed to be detailed. He made every promise to me that it would be perfect when I picked up. Pull my car into the garage and start to look it over... I know I should have done this at the dealership but by the time we got everything done and was with the genius to go over all the functions of the car I was ready to go. And there it was...car had not been detailed at the minimum a light vacuum. I could write my name on the dust on the dashboard. This time I did not call Brent or my salesman. I called and asked to speak to the sales manager. Linzie called me back he was very apologetic for the lack of communication, Brent's behavior and now car not detailed. Linzie gave me 2 free oil changes and a full detail service to make up for all of this. He even met me in my hometown to give me my new paperwork. Disappointment #4 Fast forward to today, June 9, 2021. I made an appointment for an oil change and to now get my detail done that was not done back in October. Rick, in service had kept communication with me and called this morning to tell me that "I have 3 guys that tackled your car this morning and the detail was done." YAY! The porter was going to be on his way with my car. Of course, I'm super excited...my car is going to be so clean..CAN'T WAIT to see it. The porter arrives and I immediately notice the car had not been detailed....literally my car was NOT touched on the outside or inside. Not vacuumed, not washed, not ANYTHING! They have now had my car for 2 days over an hour away with more miles and gas used for nothing. When I called Rick of course, he has no idea he "thought" they detailed it? It's been over an hour since I talked to him and someone will call me back...at this point I'm not even confident they changed my oil like they said they did. Please make sure you snap a pic of the miles your car has on it and make sure the car is in the exact condition it should be in before you drive it off the lot. This was my first experience at a "high end dealership" I sure did expect a lot more than what I got! Good Luck! More

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David Schaedler at BMW West xx Louis set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, David was responsive, extremely knowledgeable, not o the board for a perfect customer experience. From the moment I reached out with a brief inquiry, David was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I ordered my car and was able to get all but one of the options that was really important to me. This did not change a thing about the superb service I received from Dave and Linzie Foster. See the two of them for all of your auto buying needs. More

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