Lisa Avola | Page 11

Top-notch customer service !!! My experience at this place is a great one. From the start, the receptionists at the front desk greeted me with genuine smiles and were so quick to a My experience at this place is a great one. From the start, the receptionists at the front desk greeted me with genuine smiles and were so quick to assist me. Then, I had the pleasure to meet and work with Shawn. Shawn is astonishing, he is very pleasant, courteous, knowledgeable, and more importantly patient as I had a lot of questions and concerns. He had took the time to explain everything to me from beginning to end. The differences between financing and leasing, the pros and cons. He made everything clear for me and his answers were nothing but honest. Then, I met with Lisa, she is a pleasure to work with, she is very honest, courteous and was very helpful in helping me make my purchase. Signing the papers with Adam was also a great experience, very patient going over all details with me, and gave me great advice based on his personal experience. Overall, this place is awesome, the people there are friendly. Although exciting, buying a car could be a bit stressful, but everybody there made my whole experience very pleasant, and stress-free. More

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Super staff and service!! We have been clients of Kelly Infiniti for over 10 years+ and have always found the staff from reception to sales, maintenance and management to be no We have been clients of Kelly Infiniti for over 10 years+ and have always found the staff from reception to sales, maintenance and management to be nothing but top shelf. We're always greeted warmly and the maintenance staff addresses all issues efficiently and with a smile! Highly recommend Kelly to our business associates, family and friends More

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Awesome I had the best experience I was treated extremely well from the receptionist to management. This is my 7th car with Kelley and would not go anywhe I had the best experience I was treated extremely well from the receptionist to management. This is my 7th car with Kelley and would not go anywhere else. More

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15000 maintenances It's always a pleasant experience dealing with all employees of infinity. They are prompt, thorough and knowledgeable. You're always made to feel welc It's always a pleasant experience dealing with all employees of infinity. They are prompt, thorough and knowledgeable. You're always made to feel welcomed and never inconvenienced. More

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Victor Chaves are excellent service advisor Thank you Victor Chaves for your excellente service with my car, you are a great service advisor, i aways recomend his services, thank you very much Thank you Victor Chaves for your excellente service with my car, you are a great service advisor, i aways recomend his services, thank you very much More

by LINDOMARFANTIN Verified Customer Verified Customer

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Good, but could've been better! This is my 4th Infiniti purchased and serviced at Kelly Infiniti. Past sales and service was always a joy and was well taken care of, but the current This is my 4th Infiniti purchased and serviced at Kelly Infiniti. Past sales and service was always a joy and was well taken care of, but the current service performed was a bit under par. Certain details were lacking and communication was lost. I'm hoping that our relationship will improve from this and everyone will be happy. More

by DRAGIONIII Verified Customer Verified Customer

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Service with Care Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issu Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issues were addressed and handle with great care. I would like to thanks Lisa Avola and Kate Goutal for going above and beyond to make sure that all issues were completed to my satisfaction at 100%. More

by DRAGIONIII Verified Customer Verified Customer

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Easy and worthwhile trip from NH Always hated the drive from seacoast NH to Nashua Infiniti so when it was time to turn in my sons 2013 G-37 lease and replace with same CPO G-37 I s Always hated the drive from seacoast NH to Nashua Infiniti so when it was time to turn in my sons 2013 G-37 lease and replace with same CPO G-37 I suggested we try Kelly. While the drive is 10 miles longer it is so much easier cruising down I-95 with Infinity BOSE cranked up. Very impressed by the first class facility, staff and great selection of G-37s. Negotiated a win win price with Andy on CPO 2013. We saved more than 2K $$ from the AS IS end of lease purchase price for the same car with NAV ,certified and 2 yrs of free oil changes. Been back twice since purchase for service. Best service I have experienced. More

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Worth every penny Whether or not the purchase of a new car is a good investment is as much about service after the sale as it is choosing the right car. My first I Whether or not the purchase of a new car is a good investment is as much about service after the sale as it is choosing the right car. My first Infiniti purchase was in 1997. Bought a new Q 45 for, well, $45,000 dollars. Still own and drive it everyday. It has a quarter million miles on it and drives like a bullet. Based on that very positive experience we tried a 2014 Q 50s. Wow. What a car. The technology and drivability is really stunning. As with many new models the car had a nagging issue that turned out to be a hard to find engine vacuum leak. Finding the problem took several months and 10 or so service appointments. With that kind of experience you might expect me to have a negative feeling about the car and the manufacturer in general. In fact the opposite was true. Kelly Infiniti treated me like a partner in the challenge of getting the car fixed and spared no effort or expense making sure we didnt suffer because our car was constantly in the shop. After it was fixed we really fell in love with the car and continued to have an extremely positive experience every time we have it serviced at Kelly. I have yet to find the limit to which this team is willing to go to make things right. Making a good investment in a car is a tricky business. My old Q45 has cost me, to date, 18 cents a mile to drive. But it would never have gotten this far without a great service partner like I have at this dealership. At Kelly the extre expense of servicing my car at the dealership has always been more than made up by how quickly and correctly they fix the problem. When you drive a car for 20 years you also appreciate the importance of original parts. They really last a lot longer than the cheaper alternatives. These virtues have saved my both time, money, and contributed to the safety of my car over the long run. Suffice it to say Im a life long fan. Randy Johnson More

by TOPNOTE Verified Customer Verified Customer

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Nothing but praise! I have been buying or leasing from Kelly Infiniti since 1998. The service is top notch and the facilities are the best. I can't say enough good abou I have been buying or leasing from Kelly Infiniti since 1998. The service is top notch and the facilities are the best. I can't say enough good about the experience I have had there, Lisa Avola is the general manager and she treats me more like a friend than just a customer. Besides the fact that driving an Infiniti is a pleasure, what else can I say? Dave Petillo was my service contact and his attention to detail was unprecedented. He also treated me with respect. I am recuperating from back surgery and they all went out of their way to help me in what ever way they could. More

by ANDYA41 Verified Customer Verified Customer

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