Lisa Avola | Page 12

Unethical Practices Brought my car in for body work. Discovered afterward that the paint had been applied incorrectly. It is now cracking and peeling. Jelly will not t Brought my car in for body work. Discovered afterward that the paint had been applied incorrectly. It is now cracking and peeling. Jelly will not take responsibility for their work. The cost to have it repaired professionally will now be much greater because of the additional damage they did. Do not buy a car from them! More

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Very thorough and very professional The repair technicians were outstanding and very comprehensive. Since I will buy a new car soon this dealership has always cared significantly about m The repair technicians were outstanding and very comprehensive. Since I will buy a new car soon this dealership has always cared significantly about me and my needs More

by KEN.MALAMENT Verified Customer Verified Customer

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Service Review Kelly Infiniti The personal greeting by the receptionist sets the tone for a very good service visit. The Service Writer/Advisor was very thorough and helped with fo The personal greeting by the receptionist sets the tone for a very good service visit. The Service Writer/Advisor was very thorough and helped with follow-up from prior visits. All service was completed as expected and in the time allotted. A loaner car was not available because another client had not returned the vehicle. Kelly arranged a daily rental and paid for it which was a great help. Overall it was an excellent experience. More

by JOE.RUMA Verified Customer Verified Customer

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Over The Top I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the rec I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the receptionists respectful, helpful, and genuinely concerned that the customer receive the best Kelly Infinity has to offer, but the service department cannot be beat in regard to their fairness in price, professionalism in diagnosing & taking care of my car issues when they arise. The latest incident just happened last week when I had just gotten out of an exhausting day of ministry and my G37X would not start. I knew if I could get my car jumped before 7PM, Kelly would be able to extend a loaner car to me. As promised not only was a car waiting for me, but one of the staff members waited for me to show up to see how they could assist me even after their quitting time. They kept my car for two days and went through every test they had in trying to discover why it would not start. They finally diagnosed my issue and when I went back to pick up my Infinity, I expected to be paying a lot of money for the various diagnostic tests. To my overwhelming surprise there was NO charge for the work done on my car. I own a 5 star car, but get a 6 star service EVERY TIME I have it serviced at Kelly Infinity. I know where my next car will come from when the one I am presently driving needs to be replaced; the Infinity dealership at Brian Kelly Infinity. Thank you staff for all you do in serving customers like me. Lancelot Ball More

by LANCELOTBALL Verified Customer Verified Customer

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Great Everyone that I worked with was extremely helpful and a pleasure. The service your provided with at Infiniti is exceptional and the reason I keep comi Everyone that I worked with was extremely helpful and a pleasure. The service your provided with at Infiniti is exceptional and the reason I keep coming back. More

by JAW32583 Verified Customer Verified Customer

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Always a good experience! Wonderful customer service department!! Quick appointment and drive in service, loaner cars available, thorough follow ups and pleasant knowledgeable Wonderful customer service department!! Quick appointment and drive in service, loaner cars available, thorough follow ups and pleasant knowledgeable representatives. Lisa Avola the general manager runs a professional tight ship, she great! More

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Unbelievable Customer Service Whoever is running this dealership should be used as an example for all Kelly Infiniti dealerships because the customer service is second to none I ha Whoever is running this dealership should be used as an example for all Kelly Infiniti dealerships because the customer service is second to none I have ever experianced. Besides treating me like I o wn the dealership, everything was done as discussed and on time. The Coup de Gras was they left a bottle of water and a candy mint in my seat rest. Louis Malaquias More

by LMALAQUIAS Verified Customer Verified Customer

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Oil change My experience at Kelly Infiniti was just fine. The work was completed within an hour. The employees were friendly and the atmosphere was welcoming. Li My experience at Kelly Infiniti was just fine. The work was completed within an hour. The employees were friendly and the atmosphere was welcoming. Lisa A. is a model employee, thank you for the good experience at K I once again. More

by MARKT714 Verified Customer Verified Customer

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Excellent and Friendly Service! We are long-time sales and service customers at Kelly Infiniti and they continue to go far beyond expectations in all aspects of their customer servic We are long-time sales and service customers at Kelly Infiniti and they continue to go far beyond expectations in all aspects of their customer service! Lisa Avola is a delight -- so warm and welcoming and always making sure that all is well with my car and my service. David Petillo greeted me as I pulled in for service yesterday and I was so impressed with his friendly manner and his professionalism. Irene at the front desk is always such a pleasure to deal with too. Five star + service!! Thank you!! More

by Stacey K. Verified Customer Verified Customer

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I'm always made to feel special everytime I come in!!! I've been a loyal customer for almost eight years now, and I'm treated just as if I walked in for the first time. I've been a loyal customer for almost eight years now, and I'm treated just as if I walked in for the first time. More

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