Lisa Avola | Page 13

Why I keep coming back! We have a long history with Kelly Infiniti, Lisa Avola and The Kelly Family of Brands. It began almost 17 years ago and 9 cars later the same service We have a long history with Kelly Infiniti, Lisa Avola and The Kelly Family of Brands. It began almost 17 years ago and 9 cars later the same service and values live on. I couldn't believe a car buying experience could be so pleasant. We have had wonderful success with the Infiniti brand and Kelly Infiniti truly does work hard to make it easy on the customer. My most recent transaction was with Chris King who was terrific. We purchased a QX60. I liked Chris as he was so knowledgeable and definitely likable. He's a regular guy and not a "salesperson". He was patient, asked the right questions, determined what we wanted and went to work for us to make it happen as quickly as possible. While Chris was getting some information we also spent some time with Dave Labrecque who also was professional and pleasant to work with. Dave also did his best to save us time and money. We wrapped things up with Adam who again kept things moving along and pain free. Behind the scenes Lisa Avola (GM) was checking in to be sure our needs were being met. This is why we keep coming back! Thank you Chris, Dave, Adam and Lisa! More

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Purchased Cadillac SRX I have quite a story- I purchased a 2012 Cadillac SRX left feeling quite happy and excited as this is the first time I bought a new car everyone drea I have quite a story- I purchased a 2012 Cadillac SRX left feeling quite happy and excited as this is the first time I bought a new car everyone dreads doing this and I now understand why- I then proceeded to get this car a Opti-Coat this was done at a high end detail company in Billerica that cost me $800.00- I was told this car was painted over a large area, I proceeded to bring this car to a professional auto-body and it was confirmed this was in a accident, I contacted all the necessary people involved in this sale and was totally compensated they found me a new car that I like even better and sold it to me they gave me my money back from the damaged car. In their defense they did perform a Car Fax I it didn't disclose this accident! I have to say Lisa Avola is a very solid honest women to deal with and so is Dave as they just didn't know it was in a accident, Lisa knew I wasn't happy she did everything she could to have me leave with a smile and I did, my experience at Kelly is a good one, I feel I was totally taken care of in all areas, I will continue to spread a good word to people that this is a good place to buy a high end car More

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Extraordinary Car Buying Experience!!! From start to finish I had a extraordinary experience at Kelly Infiniti. I have very little spare time and I will say Cong and the Kelly team made th From start to finish I had a extraordinary experience at Kelly Infiniti. I have very little spare time and I will say Cong and the Kelly team made the most of the time I spent at the dealership. I was pleasantly surprised at my trade value and after falling in love with the Q50 I decided to lease a new one. Cong was patient and showed me all the technology the car had. The managers were great and the finance process was easy. I am looking forward to my next purchase already! Thank you for again!!! More

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Not just a car purchase, but an experience. My wife and I were shopping for a luxury mid-sized sedan and stopped into Kelly Infiniti. Being an engineer, I am not exactly impulsive and instead My wife and I were shopping for a luxury mid-sized sedan and stopped into Kelly Infiniti. Being an engineer, I am not exactly impulsive and instead approach things methodically with deliberate circumspect. What a surprise. Kelly Infiniti was not what we expected when we walked into this dealership. Right away, we were warmly greeted by the service desk who introduced us to Cong Truong, a sales consultant to help us out. Cong is very friendly and knowledgeable of the Infiniti products. First, we asked Cong for information about pre-owned cars and we were given bottles of Poland Springs water, the carfaxes to three possibilities (without any questions) and some space to look over that data. After reviewing the data, we decided to pursue a new car instead of a pre-owned one. We talked to Cong about features, options and most importantly, pricing. Cong was able to offer a extremely attractive dealer incentive to help us decide to purchase a new car. With help from Cong and Adam, we ended up purchasing a beautiful Moonlight White Infiniti M37X that afternoon! And we have been very happy with the car. Most importantly, we feel extremely confident with the entire Kelly Infiniti team (with special recognition of Lisa and Jeff) and know that we are in the best of hands going forward. Thank you Kelly Infiniti! More

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FOUR frozen doors Having brought my car in for a service in regards to all FOUR doors freezing after multiple snow storms, my first appointment went smoothly. I was to Having brought my car in for a service in regards to all FOUR doors freezing after multiple snow storms, my first appointment went smoothly. I was told they used grease and silicone around my doors and that should solve the problem. Unfortunately not even 24 hours later, I walked out to my car to go to work and was completely unable to get into my car. None of the four doors would open. The only way I can get in is to leave the car in the sun for HOURS. After roughly 7 phone calls and almost a full two weeks later I finally was able to get the director of service Jeff Brown to return my call. And to my astonishment his response was "this is a design flaw of the G37". I am sorry, but I find it completely ridiculous that Infiniti offers AWD products, in a wintery part of the country, and then tells you that it's a design flaw that does not allow you to enter your vehicle when it snows. On top of that, he told me "there is nothing that Infiniti can do because they looked at the car and saw nothing wrong". Well sorry to say but this hasn't happened in previous snow storms so something is definitely wrong. His response was to take it to another Infiniti dealer for a second opinion if I didn't believe his story. I called Norwood Infiniti and the service manager Nigel said "there is no way all FOUR doors should freeze shut, something is definitely wrong". He wanted to schedule an appointment for the next day to replace the actuator on the door to see if that would solve the problem. Mind you, I called at almost 7 p.m. on a Friday night and he answered and was already trying to figure out what can be done to help me. I am in the process of scheduling an appointment with Norwood Infiniti which is roughly an hour from my house solely because Jeff Brown is telling me there is nothing that can be done. Kelly Infiniti is approx. 15 minutes from me which is why I went to them to begin with. I spoke with the GM Lisa Avola the following Monday and she reinforced what I was told that there is nothing wrong with my car. She even told me she had to park a car in the service bay to open the hood. Nothing mentioned about all FOUR doors freezing shut after multiple snow storms. Kelly Infiniti’s service department treats their customers awfully. I have spoken to multiple Infiniti owners, along with all family and friends to see if they have ever heard of this and what is their response? They all look at me like I am lying to them. No one believes that all FOUR of my doors freeze shut after a snow storm. To Lisa’s credit when I told her about the Norwood Infiniti’s plan she told me that they could do the same, but they can only replace the actuator if it is actually damaged. I don’t know what is causing this problem nor can I find anything online that is even remotely similar, but Kelly Infiniti has washed their hands and is completely useless in resolving my problem. Customer service was nonexistent and I will refuse to ever go back there or recommend them to anyone ever again. This may have just caused my opinion to change of Infiniti for the worse. ---UPDATE--- After posting my bad review previously, Lisa Avola, the GM, made it her duty to get in touch with me and right this wrong. The service she provided was much better than earlier and she offered to bring my car in and replace the four locking actuators in the door. Unfortunately due to the warm weather, it will be impossible to tell if this corrected the problem. I made sure to ask her and she said next year if I have any problems, to call her directly. This made me feel reassured for the next winter. At this point I can say I am satisfied with the service received, just only wish this was the result the first time. in the end, Lisa provided excellent service and I am happy with the result. More

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Purchased a used 2009 Infiniti G37X in February of 2013. Several issues have come up, the most recent a few weeks ago. My sales associate was Shawn Quinn. 1. The company failed to pay off my trade in tim Several issues have come up, the most recent a few weeks ago. My sales associate was Shawn Quinn. 1. The company failed to pay off my trade in time, resulting in money being taken from my checking account to make a payment on my trade-in. Called the company to find out what happened, and it took several days for them to get back to me. Finally agreed they had made an error, and sent a check for the amount. Only it was the wrong amount. I contacted them again and was told by Lisa Avola that the difference would be mailed to me, it never was. 2. Kelly Infiniti inspected the car when I purchased it. They passed the car. I brought the car to Dracut Tire in March of 2014 to get it inspected and was told by the inspector that the tint on the car was aftermarket and that the back window was too dark and would result in a rejection. I had to peel the tint off the window to avoid the rejection sticker. They used the tint as a selling point when I bought the car, either knowing it was too dark and selling me a car that was illegal to drive, or not knowing it was too dark and being poorly informed about their products. They also passed the car with the illegal tint, because I have no altered or adjusted the tint on any portion of the car since I bought it. Unethical to say the very least. I contacted Kelly Infiniti the same day and was rudely told over the phone by the young lady that answered that no manager was around to speak to me and that frankly what I'm telling her could not have happened. Yet it did. I have not heard back from the dealership and it has been almost two weeks. From my personal experience this is par for the course with Kelly Infiniti. I've filed complaints with both the Attorney General and the BBB. Save yourself the hassle of dealing with a dealership that obviously doesn't give a xxxx about their customers when they drive off the lot. Kelly Infiniti is all about the sale, and my story is proof positive that they don't care how they get it. More

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I initially went to purchase my new Infiniti at Infiniti of Norwood. During the discussions at Norwood, I did not feel as though the pricing for the new car and my trade were "transparent". I went on-line of Norwood. During the discussions at Norwood, I did not feel as though the pricing for the new car and my trade were "transparent". I went on-line to Consumer Reports and when pricing my vehicle I was referred to Kelly Infiniti and Kate Goutal. I received a phone call from Kate and we had a good discussion about what I was looking to purchase as well as what I was going to trade. Kate provided answers to my questions and while we were on the phone reviewed the inventory that was available and provided verbal quotes immediately. Kate then followed up with an e-mail with quotes and also referred me to Chris Marchese (Product Specialist). I contacted Chris and we arranged a time to meet. I met with Chris on Christmas Eve and we signed an agreement subject to my trade and we arranged a meeting for Saturday at which time we would attempt to finalize the deal and, leave with my new car. Chris, although relatively new; was very knowledgeable about the product and was enjoyable to deal with. At this time, Christmas Eve, I also had the pleasure of meeting Lisa Avola and I understand why she is a valuable employee to Kelly. She was very appreciative that we were able to come to terms on the purchase and was the ultimate professional. On Saturday, I brought in my trade and; I believe, the price received was very fair. Unfortunately, I was not able to leave with the new car, as I was not aware that my wife would need to sign a document as well. We arranged to meet again on Monday evening to pick up the car at which point I met with Adam Hoyt the Business Manager. Adam was very knowledgeable and informative about the Kelly dealership and recommended only those "warranty products" that really made sense for me to purchase. He did not recommend things that I did not need. Overall, I would highly recommend Kelly to my friends. More

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My Wife & I have been going to Kelly Infiniti for many years... My wife is on her 3rd lease & I'm on my 3rd "new to me" car. We have always been very pleased with the entire experience. From arrival many years... My wife is on her 3rd lease & I'm on my 3rd "new to me" car. We have always been very pleased with the entire experience. From arrival (Cindy always has a smile) to looking & test driving (Kyle/Susan) and the feeling of inclusion & family that is instilled by Lisa & the rest of the team. More

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From the moment I walked in the door, I knew this was not an ordinary dealership. I worked with Dan Hart, who was professional, "patient", knowledgeable and possesses such a passion for Infinity that you im an ordinary dealership. I worked with Dan Hart, who was professional, "patient", knowledgeable and possesses such a passion for Infinity that you immediately feel it as well. I test drove the QX60 originally, and I loved it! However, the Q50 happened to catch my eye and I was sold. After driving minivans and SUV's for the past 20 years (4 children), it felt great to get behind the wheel of a beautiful, fun and stylish sedan. I also met and worked with Lisa, Adam and Jose through the different phases of the negotiation process, which was was made a pleasant experience by all of these people. Each of the above-mentioned individuals are a credit to Kelly Infinity!!! I will definitely recommend Kelly Infinity to family and friends!! More

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This is my second car I have purchased from Victor This is my second car I have purchased from Victor Loperfido and team of professionals at Kelly Infinity. From the time you walk in the door and This is my second car I have purchased from Victor Loperfido and team of professionals at Kelly Infinity. From the time you walk in the door and warmly greeted to signing the final paper work this is a top notch experience in stress free car buying. Victor knows these vehicles inside and out any question about how things work he has the answers .Victor is a pleasure to work with he only wants you the buyer to be happy with your purchase. This experience does not stop with Victor. Lisa The general manager and Adam in the finance office are also there to help and make your buying experience as pleasurable as possible. I would highly recommend Victor and the team at Kelly Infinity when looking to purchase a new or used infinity. More

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