Lisa Avola | Page 9

Wilson and Kyle were great, complete professionals. They made the entire process easy and enjoyable! I highly recommend seeing them for purchasing your next vehicle. made the entire process easy and enjoyable! I highly recommend seeing them for purchasing your next vehicle. More

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Sales staff and management are top rate professionals. Hassle free and zero pressure! Highly recommend a visit if you are looking for a great deal. I took home a great preowned tonight and couldnt be happ Hassle free and zero pressure! Highly recommend a visit if you are looking for a great deal. I took home a great preowned tonight and couldnt be happier. More

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Great experience! No pressure!Personable and Great experience! No pressure! Personable and knowledgeable sales/business team. Lisa, Jose, Roman, Keila and Eric did an outstanding job guiding me Great experience! No pressure! Personable and knowledgeable sales/business team. Lisa, Jose, Roman, Keila and Eric did an outstanding job guiding me through the processes. More

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Fantastic service Ryan, Matt and Lisa are always so friendly and professional. I’m in good hands at Kelly Infiniti every time I go in for service. Ryan, Matt and Lisa are always so friendly and professional. I’m in good hands at Kelly Infiniti every time I go in for service. More

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Always professional, courteous and on time. My service rep was punctual and very helpful in getting me in and out. I always like bumping into Lisa Avola as she treats me like a king whenever I am there. S rep was punctual and very helpful in getting me in and out. I always like bumping into Lisa Avola as she treats me like a king whenever I am there. She is one of the reasons I am on my 7th QX80 (QX56 prior to that). Receptionist was very pleasant and friendly. More

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Personable, well versed and easy to deal with.Very clean Personable, well versed and easy to deal with. Very clean facility Long time and loyal Infiniti and Kelly customer. Great supporter of the product Personable, well versed and easy to deal with. Very clean facility Long time and loyal Infiniti and Kelly customer. Great supporter of the product line More

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The BEST Dealership around great staff starting from the receptionist all the way to the GM Lisa The service department provides the best customer service above and beyond always attending to my needs and p receptionist all the way to the GM Lisa The service department provides the best customer service above and beyond always attending to my needs and providing the best service paying attention to the details when servicing my vehicle ask for Ryan you will not be disappointed!!! I have purchased 3 vehicles here and will keep going back!! More

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Kelly Makes It Easy I have been a customer since 2005, and from the moment you step over the threshold you will be serviced and supported by an amazing staff. It all star I have been a customer since 2005, and from the moment you step over the threshold you will be serviced and supported by an amazing staff. It all starts from the time you step through the front doors and are greeted by the warm and wonderful women at the reception desk. If you are.there to purchase, you will find a knowledgeable and professional Sales staff, such as DeAndrae Coke. The purchase of a vehicle is not worth it in any dealership if you do not have a Service Department you can depend on and with Kelly Infiniti I have never had a bad experience. This Service Department is headed by a sharp, personable and well versed Service Director, Matt Shafman. Matt has been with Kelly for several years, which is a testament to this dealership since heading a service department can be a stressful and thankless position. All of the staff I have interacted with, including a new Business Manager, Roman Babayants, who handled all the paperwork on my recent purchase, makes the purchase and support of an Infiniti, new or used, an EASY process. And this is a nicely run ship because of its amazing, smart and highly professional General Manager, Lisa Avola. If you are considering a vehicle, and especially an Infiniti, you should definitely consider Kelly Infiniti .... they are true to the Kelly motto “We Make It Easy”!!!! More

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Exceptional Service Lisa Avola General Manager I have worked with many dealers over my lifetime and have probably leased over 20 cars over the last 30 years. I have experienced the most professi I have worked with many dealers over my lifetime and have probably leased over 20 cars over the last 30 years. I have experienced the most professional service from Lisa Avola, she exceeds the expectations you need from the first hello to the last thank you. Kelly Infiniti has a 5 star diamond review as a result of the care and professionalism delivered by Lisa. No one does it any better! More

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Buyer Beware Where to I begin. Please never buy a car at this dealership, or at any Infiniti at all as when you have a problem there will be no resolution. Where to I begin. Please never buy a car at this dealership, or at any Infiniti at all as when you have a problem there will be no resolution. I purchased a 2017 QX30 on April 17, 2018. On April 18, 2018 I told the sales person that there was an issue with my car, and his response was that I must have "pushed a button." After some time having the issue I finally scheduled an appointment to bring the car in. I received the car back and was told that it is a known issue, and that nothing can be done. When I asked the sales manager Joaquin Greenwood about taking my car back so that I could get another car, he asked me to wait for a recall and that I could go ahead and "sue Infiniti since it does not effect his paycheck." After much back and forth and reviews on google (that have now been taken down per Infiniti's request), Matt from Service finally put me in touch with Consumer Affairs where they offered 1 car payment as a repayment for their poor service and inability to do anything with my car at the time. I was encouraged to continue calling consumer affairs as they would be able to help me, or so I was told. After months of calling I was finally told by my rep that they could not do anything and that I needed to call the dealership. Conveniently this put me after April of 2019 which ruled out a lemon law. I then started calling back Infiniti of Danvers and it took 3 calls and a review for someone to finally call me back. At that time I was told there was a fix. On August 5, 2019 I dropped off my car and today October 10, 2019 and I just picked up why car even though it is not fixed. Almost 10 weeks later! For my inconvenience I was offered a tire rotation package and $1,000 in order to switch my phone from an iPhone to an android. When I reminded them that an iPhone is the most commonly used phone in the US and that it would make my other Apple products obsolete, I was told that it was a "convenience problem." At that point I reminded them that people do not buy luxury cars solely to get them from point A to point B and that they are in the business of convenience. During this ordeal I was dealing with Lisa Avola the GM of Kelly Infiniti of Danvers. I only recommend talking to her if you would like someone to speak down to you and be condescending. Lisa does not even have the decency to call you back even when she tells you she will. Instead she asks the service department to do her bidding as even after 17 years of working there, she does not care about the customer. Also during this time the Service Manager asked me if I would be willing to get into a new Infiniti. I told him I would, but that I did not want to lose the value of my car as I have been reporting these issues for over a year and bought the car with the issue, without it being communicated to me. He is the one who put me in contact with Lisa who tried to offer me 64.5% of the amount I paid for the car, even though there was a QX30 on the lot with 2.5x as many miles on it for 80.6% of the value. Finally I told them what I want as they told me their was no fix and that I would just have to live with the issue. After being left in the dark and not hearing from Infiniti for 13 days, I finally heard from them. They told me that there was nothing they could do and told me I should take the issue back up with consumer affairs. I then spoke to consumer affairs who clearly trained the people at Infiniti of Danvers as they were equally as caring and helpful. I was told that the car payment they gave me a year ago meant that they would not do anything else for me. Please keep in mind that my car payment is lower because even though Infiniti does not require a down payment, I put nearly 50% down when I purchased the car. This is my first Infiniti and I will NEVER buy another other one. Kudos to Honda because apparently their service was so good, that I did not realize a luxury dealer like Infiniti stops caring about you literally the second your car drives off the lot. Pay a little bit more and get a BMW or a Mercedes and get the service that you deserve. More

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