Eric Alterio

Excellent and professional experience. . very friendly atmosphere from the first phone call to even passing people in the hallways. Would highly recommend this dealership. . very friendly atmosphere from the first phone call to even passing people in the hallways. Would highly recommend this dealership. More

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I can not say enough about Eric. I do not know many people who look forward to going car shopping. I am a person who drives a car to their death in order to avoid car shopping but Er I do not know many people who look forward to going car shopping. I am a person who drives a car to their death in order to avoid car shopping but Eric changed this. He was patient and by no means pushy or aggressive. He heard what I was looking for, offered other suggestions but not just to make a sale and me not being happy in the end. I began my search in August but needed to put on hold at the last minute. I came back when I was ready only willing to work with him again. Again I knew I made the right choice with him. If you’re looking to excellent service and knowledge go ask for Eric! More

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This being our 5th purchase from Kelly Group from 1987- present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving us a very fair trade in value, and a NO pressure meeting. We had a possible chance of losing the deal , that would of meant possibly losing the truck I wanted, without going into details, came down to a Kelly Mngr taking a leap of faith and trusting me at my word, and I would of totally understood if she could not of done this incredible favor for us. She did trust me , I believe her name was Lisa, I believe she was a management employee at Kelly Infinity Group. Along with giving us a loaner to get to work , I can’t say enough about Kelly Group. Entire deal was done in couple hours and I will never change dealership groups. Thank you Eric my salesman for your kind professional demeanor and thank you to Lisa for the trust you showed. Can not forget Josh , the finance mngr, for doing his job getting me to buy few extra’s at signing. Lol. He was great. . More

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I recently had the pleasure of working with Eric Alterio, a dedicated car salesman at Kelly Infiniti of Danvers, and I cannot speak highly enough of the incredible service he provided. From start to finish, a dedicated car salesman at Kelly Infiniti of Danvers, and I cannot speak highly enough of the incredible service he provided. From start to finish, Eric went above and beyond to make my car-buying experience smooth, enjoyable, and hassle-free. First and foremost, Eric's commitment to locating the perfect Infiniti Q50 for me was truly remarkable. He listened attentively to my preferences and tirelessly scoured their inventory to find a gorgeous Q50 that met all my requirements. His dedication and patience in this aspect were commendable, and it was evident that he genuinely cared about finding the right car for me. One of the most impressive aspects of my experience with Eric was his lightning-fast paperwork preparation and processing. In less than 24 hours, he had all the necessary documents ready and streamlined for a seamless transaction. This level of efficiency is a testament to his professionalism and dedication to his customers. Upon arriving at the dealership, I was delighted to find that Eric had the car impeccably detailed and ready for a test drive. It was clear that he takes pride in delivering not just a car, but an exceptional overall experience. His warm smile and respectful demeanor immediately put me at ease, and he took the time to explain every step of the process, ensuring I felt comfortable throughout. Eric's extensive knowledge of the 2023 Q50 was evident as he walked me through all the new features and technology. He patiently answered all of my questions and ensured that I understood every detail about my new vehicle. His expertise in Infiniti products is truly impressive, and it's evident that he is passionate about what he does. Throughout the entire process, Eric was incredibly responsive and courteous. He consistently went the extra mile to make sure I felt valued as a customer. His genuine and caring nature sets him apart, and it's clear that he values the satisfaction and happiness of his customers above all else. To top off the exceptional experience, Eric personally delivered the car to my home, making the entire process even more convenient and stress-free. This level of dedication to customer service is rare and greatly appreciated. I will wholeheartedly recommend Eric Alterio to all my family and friends in need of a new car. His expertise, genuine care for his customers, and unwavering commitment to providing an outstanding car-buying experience make him a standout in the industry. Eric's dedication and professionalism at Kelly Infiniti of Danvers made me a loyal customer, and I am grateful for his exceptional service. More

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I’ve been a recurring customer for years and that’s due to the exceptional customer service I’ve had every single time. I’m greeted by Lisa Avola, the GM, who always puts me in the best hands whether it’s to the exceptional customer service I’ve had every single time. I’m greeted by Lisa Avola, the GM, who always puts me in the best hands whether it’s service or another purchase. This staff always keeps me coming back. More

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Kelly Infiniti is highly recommended to friends and family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing y family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing your vehicle. Thanks Joe More

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Kelly Infiniti has such great service as always, they always take care of all of my needs from oil changes to tire rotation. I highly recommend Kelly Infiniti. always take care of all of my needs from oil changes to tire rotation. I highly recommend Kelly Infiniti. More

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Great experience, I have told friends and family about my experience with Kelli Infinity, Thank you experience with Kelli Infinity, Thank you More

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I needed a vehicle asap, went in and signed agreement and bought. They even gave me a loaner car to go home, so I wouldn't have to take a lyft. Great service bought. They even gave me a loaner car to go home, so I wouldn't have to take a lyft. Great service More

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You and your team were all amazing. When I first reached out to you, I was rather frustrated. Within seconds, you had started to solve my problem. The whole experience was stellar. Yo When I first reached out to you, I was rather frustrated. Within seconds, you had started to solve my problem. The whole experience was stellar. You and your team were punctual, polite, communicative, efficient, and simply excellent - taking customer service to a new level! I will tell anyone that will listen that Kelly is the place to purchase a car – new or used. Or have service performed. Please let your entire staff know how amazing of an impression you've left on me. Thank you! More

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