Lisa Dunne | Page 12

Fantastic service Had the dealer install LED headlights and fog lights on my Grand Cherokee that I ordered from Just for Jeeps. Service was professional and well coordi Had the dealer install LED headlights and fog lights on my Grand Cherokee that I ordered from Just for Jeeps. Service was professional and well coordinated More

by Petecarguy Verified Customer Verified Customer

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Truck oil change My Ram truck came in for its first oil change. Service was performed on schedule and within the time allocated. Lisa Dunne is very helpful in the se My Ram truck came in for its first oil change. Service was performed on schedule and within the time allocated. Lisa Dunne is very helpful in the service department and is the main reason I prefer this dealership. More

by wpolin Verified Customer Verified Customer

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Perfect service I had service and got all what I want, fully satisfied.Very fast and professional customer service and cashier. I don’t know what to say. I had service and got all what I want, fully satisfied.Very fast and professional customer service and cashier. I don’t know what to say. More

by al.nechiporenko Verified Customer Verified Customer

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Excellent service. The service team had quality concern for safety. They also managed the services to help my very tight timeline. Above and beyond expectations. I wou The service team had quality concern for safety. They also managed the services to help my very tight timeline. Above and beyond expectations. I would highly recommend More

by LARSONA11 Verified Customer Verified Customer

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Very helpful and efficient staff Completed all pending work within time and good quality. Provided great support through out the engagement. Also updated me with about all options and Completed all pending work within time and good quality. Provided great support through out the engagement. Also updated me with about all options and progress. More

by Deepak Sharma Verified Customer Verified Customer

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Very good Staff very friendly made the deal easy Very pleased First time there did not know what to expect Most importantly I was happy when I left Staff very friendly made the deal easy Very pleased First time there did not know what to expect Most importantly I was happy when I left More

by dcmduffy Verified Customer Verified Customer

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Understood my request and resolved the issue. I initially placed my service request online prior to calling for confirmation. The service associate told me that the online scheduling was not work I initially placed my service request online prior to calling for confirmation. The service associate told me that the online scheduling was not working for a period of time. I find it concerning that I was not informed on their service website that this feature was not working after completing the information needed for scheduling. I placed my appointment and received an email confirmation the day prior to my appointment date. My sister dropped off the vehicle and was granted a loaner car due to the service needed would take much of the day. After dropping off the vehicle at 8:30 AM, I received an update of the service required at 3 PM the same day. The service associate describe the issue and what was needed to resolve the issue and gave his opinion that it would be completed before the end of business. He was going to confirm with the technician working on my vehicle. I did not receive any follow up call for that day. The next day in the morning, I went to my job and my sister inquired on the loaner vehicle paperwork as it was only schedule to be used for 24 hours. My sister was informed that my vehicle would be ready at 10 AM of the same day. We pick up my vehicle after 6 PM without any issues and fees. The summary above describes my experience. As a customer, you want to know what the issue and plan to resolve it with the call. I understood the issue and action taken to resolve it but it seems to be a temporary. I am left feeling that I will need to make another visit for the same issue that may not be under warranty. My vehicle is a 2017 model and was bought in June of 2017. This issue occurred in December of 2018. Should this be a re-occurring issue? More

by blahblah Verified Customer Verified Customer

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immediate service lisa dunn worked a mracle and got me in quickly!! i had a service problem that required immediate attention and lisa and brian saw that i was taken c lisa dunn worked a mracle and got me in quickly!! i had a service problem that required immediate attention and lisa and brian saw that i was taken care of. More

by joemac1952 Verified Customer Verified Customer

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Service Excellence Having purchased a number of cars from Central, I have always had a great experience. Unlike many dealerships, Central puts the customer first. They u Having purchased a number of cars from Central, I have always had a great experience. Unlike many dealerships, Central puts the customer first. They understand their products, and the work performed by their techs are first rate. I could give many examples of how they have interacted with some of the issues that have arisen with my cars, but nothing stands out. Why? Because in every case, any issue was handled with courtesy, interest, and caring. In all honesty, I am a "car guy," and a perfectionist with my car(s). In other words, I can be a pain! But, no matter what, any concerns I have had were handled well. Finally, I highly recommend Central Service. Thank you Lisa and Amanda. More

by Herb Verified Customer Verified Customer

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Fiat 500e recall warranty work This was the second time I had my Fiat 500e services at this dealership for warranty work, and both times I had a good experience. The service manage This was the second time I had my Fiat 500e services at this dealership for warranty work, and both times I had a good experience. The service manager was courteous and helpful, and the dealership can use multiple channels (text, email, call) to communicate and keep the customer informed of progress. Both times the work was done in the amount of time expected without complications. More

by Evie500e Verified Customer Verified Customer

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