Lisa Dunne | Page 16

Oil Change | Directional Issue This one one busy place. In order to get an appointment on the weekend - I would have had to wait several weeks. I accepted this and scheduled for This one one busy place. In order to get an appointment on the weekend - I would have had to wait several weeks. I accepted this and scheduled for an earlier date, but a week day. Due to too many complications in my schedule, I called and asked (begged) for any available slot on the weekend and the woman on the phone found a slot for me. I was thrilled . However, when I arrived ... I was not listed on their schedule. I was still able to leave my vehicle for an oil change and an issue I'm having with my directional. I was grateful they were able to still fit me in. I left it there and a few hours passed and I got the call that the car (Renegade) was ready for pick up - however, they could not seem to track down the issue with the directional. They ran diagnostics but nothing seemed to be showing up and there were not successful in recreating the issue at the shop. The issue continues. Lisa was very pleasant and throughly explained everything to me. I truly appreciated her help, clarity and patience. More

by timotheysullivan Verified Customer Verified Customer

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Inspection Sticker Excellent service, and they scheduled a recall repair for an item I pointed out while there. I didn't expect to have such an easy discussion over it, Excellent service, and they scheduled a recall repair for an item I pointed out while there. I didn't expect to have such an easy discussion over it, but it was no problem at all. Very rare these days. More

by PEYSER82 Verified Customer Verified Customer

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Good Service My car lost it's power and I had to tow it to the dealer with no appt. I was told I was on a srtand by appointment as they were booked up for at leas My car lost it's power and I had to tow it to the dealer with no appt. I was told I was on a srtand by appointment as they were booked up for at least a month. However they were able to look at it and fix it within a few days plus gave me a loaner car. Thank you Lisa! More

by rkaren730 Verified Customer Verified Customer

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My review Great courteous people. Right expectations settings and meeting them too. I went for the state inspection. I was told it is going to take time and we Great courteous people. Right expectations settings and meeting them too. I went for the state inspection. I was told it is going to take time and we agreed but it was done quickly More

by reachbiswajit Verified Customer Verified Customer

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Dead key fob Lisa in the Service department was great and explained everything up front to me. My only complaint was that I had to pay $250 to replace the key fob Lisa in the Service department was great and explained everything up front to me. My only complaint was that I had to pay $250 to replace the key fob for a car that is only three years old. More

by jfdashe Verified Customer Verified Customer

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Prompt excellent service from knowledgeable and friendly staff who go the extra mile. Fine service folks who explain the issues and how they will be resolved. from knowledgeable and friendly staff who go the extra mile. Fine service folks who explain the issues and how they will be resolved. More

by fitnesscarol Verified Customer Verified Customer

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Service Department The dealership was accommodating and extremely pleasant!!! I would highly recommend friends to do business at this dealership. I also appreciate the The dealership was accommodating and extremely pleasant!!! I would highly recommend friends to do business at this dealership. I also appreciate the text messages during time dealership is servicing my vehicle. More

by Lena Verified Customer Verified Customer

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Awful customer service; awful experience Will NEVER return to this dealership for service or future vehicle purchases. Pricing for any service is absolute robbery. They wanted to charge $150 Will NEVER return to this dealership for service or future vehicle purchases. Pricing for any service is absolute robbery. They wanted to charge $150 just to run a diagnostic test for a notification that popped up regarding a vehicle concern. I needed a new seatbelt and they quoted $650 to replace it- with NO explanation of such an outrageous cost. Also asked if I wanted a tire rotation with my service & didn’t even complete the service!! This is ESPECIALLY true when the customer service does not even try to compensate for their ridiculous charges. When you walk into the service center it’s like you’re walking into a graveyard. No one has a personality and is so robotic and RUDE. Not sure what sort of training these employees go through, but they ALL could use a lesson in customer service. Not one person in that place had a smile or could offer any sort of empathatic nature towards their customers. Would not recommend this place to my worst enemy. Took my car to another shop the very next day. More

by MorganSmith89 Verified Customer Verified Customer

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Awesome work and service!! I would highly recommend this dealership for both buying a vehicle and having service done! I have bought my past 3 Jeep Wranglers and 1 Dodge Ram Tr I would highly recommend this dealership for both buying a vehicle and having service done! I have bought my past 3 Jeep Wranglers and 1 Dodge Ram Truck there! Amazing work and staff!!! More

by ndondero Verified Customer Verified Customer

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Completely Satisfied Another great visit for service..Door handle problem fixed. Spare key fixed Lisa was a pleasure to talk to. Took good care of me..THANK YOU to all Another great visit for service..Door handle problem fixed. Spare key fixed Lisa was a pleasure to talk to. Took good care of me..THANK YOU to all the GREAT folks at Central Jeep Chrysler Fiat More

by GULLIVERSDREAM Verified Customer Verified Customer

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