Lisa Elder | Page 2

This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

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I first want to thank my salesman Rich Kramer for doing an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is n an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is number one.. Just picked up my 2021 Ford bronco two door and I love this vehicle if I had any questions I just call them up and they’re very prompt with their answers. Another proud customer as a matter fact I’m going up tomorrow to see Rich for another vehicle for my wife so if you want a trust worthy dealership this is the place to go. Thanks again Rich and thank you Suburban Ford of Sterling Heights for your outstanding work , this place and everybody that works there all the way to the bump shop are top notch and do the best work. Thanks again !!! Mark L. More

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John was very helpful, knowledgeable and make sure all of our questions were answered. Good salesman. our questions were answered. Good salesman. More

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This is a really unprofessional dealership. I took my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my issue and were awful in there attitude. The management was unhelpful and uncaring and the service manager was rude. If you want to be treated poorly than this is the place to go. But if you value yourself and your time than go elsewhere. More

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What a great experience! Lisa, Jeremy and Dylan were awesome. Fast, friendly, and professional. Got an amazing deal. They definitely earned a new life long customer. awesome. Fast, friendly, and professional. Got an amazing deal. They definitely earned a new life long customer. More

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Derek Britton sales review Great service and hospitality throughout the whole process. Derek delivered everything that I was looking for in a Truck. I would highly recommend the Great service and hospitality throughout the whole process. Derek delivered everything that I was looking for in a Truck. I would highly recommend their company. More

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Brad’s the Best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best deal and found the right vehicle for our needs. Brad is very personable and made us feel like family. Keep up the great work Brad!!! More

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Great experience Nicole was awesome, made getting a new truck simple and easy! Going to highly recommend her to all friends and family. Purchase and pickup were only h Nicole was awesome, made getting a new truck simple and easy! Going to highly recommend her to all friends and family. Purchase and pickup were only hours apart and was a seamless transaction. Thanks Nicole & team! More

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Sincere service New car shopping this week we began our search working with Mandy, and she was very helpful, professional and quick. Lisa came by to see how things we New car shopping this week we began our search working with Mandy, and she was very helpful, professional and quick. Lisa came by to see how things were with us, in general, and sat down for at least five minutes sharing about our love of pets and life in general. She, and Mandy were both 100% sincere and went above the call of duty here. More

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Best car buying experience I've ever had. Kevin Miller is top notch and will treat you like family. Tom in finance was extremely knowledgeable and a pleasure to do business with. These guys ar Kevin Miller is top notch and will treat you like family. Tom in finance was extremely knowledgeable and a pleasure to do business with. These guys are the real deal. Lisa Elder went out of her way to make sure I was taken care of. I won't buy a car from anyone else in the future. More

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