Lisa Manento | Page 10

Provided a complimentary loaner car for the day, completed the oil change timely and washed the car completed the oil change timely and washed the car More

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Everything was on time including the shuttle driver and the time of service. Everyone was courteous and friendly. the time of service. Everyone was courteous and friendly. More

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Very friendly and professional staff. Highly recommend to any BMW lover. Lisa Manento from service department is great and a pleasure to deal with. any BMW lover. Lisa Manento from service department is great and a pleasure to deal with. More

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Clean on time performance. Easy in and out no hassle didn’t try selling anything that wasn’t needed. didn’t try selling anything that wasn’t needed. More

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Convenient service with excellent communication to address all service needs. The staff was helpful and addressed all concerns. address all service needs. The staff was helpful and addressed all concerns. More

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Working with Lisa at Daniel's BMW was effortless! My previous interactions with dealer service departments have not been favorable. Lisa was attentive, courteous, and incredibly helpful. Thank you Lis previous interactions with dealer service departments have not been favorable. Lisa was attentive, courteous, and incredibly helpful. Thank you Lisa! More

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Called to schedule service for a warranty recall. The receptionist was helpful and provided a very courteous service advisor, Lisa. We quickly exchanged info and set up an appointment date. At arrival me receptionist was helpful and provided a very courteous service advisor, Lisa. We quickly exchanged info and set up an appointment date. At arrival meet by friendly customer rep, registering the vehicle. All service was completed timley, meeting my advisor when picking up was pleasurable. More

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Always the best experience at Mini Of Allentown. Very helpful and friendly staff! Thank You! helpful and friendly staff! Thank You! More

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Usually I write "well done" and click 5 stars...in all fairness to those who use this, I just can't do so this time. The good - the work was done well. The "less than good" - Poor communication despite my fairness to those who use this, I just can't do so this time. The good - the work was done well. The "less than good" - Poor communication despite my proactive communication...would have told my service advisor this directly as she said she would deliver my car when it was dropped off...she didn't (someone else did)..car was not done when promised and the reason provided was less than satisfactory (loaner was provided...not what was anticipated) and I was texted at 725am asking when I was returning the loaner - my car wasn't even done at that point...paying dealer prices, dealer service just was lacking this time. Final note (and I can't truly say why) but I never received my link to provide feedback which usually comes the next day like clock work. Just not a good experience this time. More

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Daniels BMW went above and beyond to help me get my car there for service with valet service. My husband has cancer and he goes for treatment every day right now. They picked up and returned my car after s there for service with valet service. My husband has cancer and he goes for treatment every day right now. They picked up and returned my car after service. I was truly grateful. More

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