Lisa Manento | Page 10

Usually I write "well done" and click 5 stars...in all fairness to those who use this, I just can't do so this time. The good - the work was done well. The "less than good" - Poor communication despite my fairness to those who use this, I just can't do so this time. The good - the work was done well. The "less than good" - Poor communication despite my proactive communication...would have told my service advisor this directly as she said she would deliver my car when it was dropped off...she didn't (someone else did)..car was not done when promised and the reason provided was less than satisfactory (loaner was provided...not what was anticipated) and I was texted at 725am asking when I was returning the loaner - my car wasn't even done at that point...paying dealer prices, dealer service just was lacking this time. Final note (and I can't truly say why) but I never received my link to provide feedback which usually comes the next day like clock work. Just not a good experience this time. More

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Daniels BMW went above and beyond to help me get my car there for service with valet service. My husband has cancer and he goes for treatment every day right now. They picked up and returned my car after s there for service with valet service. My husband has cancer and he goes for treatment every day right now. They picked up and returned my car after service. I was truly grateful. More

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Lisa and the service team were a wonderful. They simplified the entire service process from the moment I stepped into the service center to the moment I left. Thank you Daniels BMW. simplified the entire service process from the moment I stepped into the service center to the moment I left. Thank you Daniels BMW. More

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Daniels BMW is very efficient and pleasant to work with from scheduling your appointment and throughout the whole process. from scheduling your appointment and throughout the whole process. More

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Great service. Really good coffee. Excellent staff. Comfortable chairs. Wait time was not too long. Comfortable chairs. Wait time was not too long. More

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They replaced my brake pads for free because of a supply chain problem which was very nice of them chain problem which was very nice of them More

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Great service. lisa Manento is always accommodating. I would recommend Daniels BMW. Pleasure to do business with. would recommend Daniels BMW. Pleasure to do business with. More

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Everyone was very accommodating and helpful! I would recommend using Daniels Bmw! Thank you very much recommend using Daniels Bmw! Thank you very much More

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Our service / advisor agent contact Lisa Manento is excellent. Responsive very polite. We always feel like we are in good hands! excellent. Responsive very polite. We always feel like we are in good hands! More

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Couldn’t address my only complaint of unstableness at higher speeds. Front end floats over 80mph higher speeds. Front end floats over 80mph More

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