Amazing experience. Worked with Brittney, Eleni and Lisa and I couldn't be happier!!! I made a 4 hour drive from NY and it was well worth it. I worked most of the deal via phone, email and text and despite my less than stellar credit I was able to get an amazing car! The paperwork was ready to go when I made the trip over and the whole process went so smoothly. The car is amazing. The service was amazing. This dealership is amazing!
I test drove two Cherokees and both were beautiful and in like new condition. I was so impressed with this dealership. The 4 hour ride home was so much more enjoyable while driving my new (used) Jeep Cherokee Limited! I just wish I lived closer so I could take advantage of the free car washes! I'll definitely be back. Thanks so much!!! 5 stars all the way!
Other Employees Tagged:
"Would go back a hundred times "
- Allison church
I would recommend this dealership to anyone I had an absolutely amazing experience everyone was helpful and did whatever they could to make sure i walked out of there with my car 10000 gold stars for Merchants Auto thank you guys for everything
- Nancy L Lister
The sales person Lisa petrucelli was is very relaxed about everything she will not pressure you into anything she will always give you time to think and if one car is to much she goes above everything and gets you into something and if you need more time she will say come back when you are ready. But everyone there will do there best to get you into something that you will like/love I would recommend merchants to anyone there you don't feel pressured into buying something.
"Easy and smooth transaction! Excellent experience!"
Lisa Petrucelli, my saleswoman, was amazing from the start. We started communicating via online chat and in less than an hour I was already approved for financing and my car was waiting for me at the dealership. Very easy and smooth transaction. They never rush through the paperwork, carefully explaining every detail on the forms you are signing. Finance manager Steve was fantastic. He took the time to explain everything to me about my loan, gap insurance and extended warranty. I love this dealership. I will recommend them to all my family and friends,especially Lisa Petrucelli, no pressure sales woman that goes above and beyond for her clients. Thank you!
Very satisfied customer
- Jennifer C.
Before going to Merchants, I had heard the commercials and was expecting lots of sales pressure and your typical used car dealership. I was very surprised that they didn't make me feel pressured at all. I told the salesperson, Lisa, my budget and that I wasn't really sure if I wanted an SUV or a car. She showed me a lot of different options until I was able to determine which was best for me. I didn't feel rushed into a decision and I felt like she was really listening to me and not just trying to make a sale. When it came time to work with Gordon on the financing, he was very patient and understanding. It's not easy having to buy a vehicle when you weren't planning on it (our previous vehicle suddenly broke down and was not worth repairing). I would highly recommend this dealership. The staff is very down to earth and most of the salespeople have been with the company for years. I think low employee turn around says a lot about a company and how they treat their employees.
"HUGE THANK YOU TO LISA"
- Edward P Stark
Merchants is the best LISA is the best my wife loves the car we got 2016 Kia Sorrento I would recommend Merchants to everyone I know best
"Happy customer "
- Colleen j Glennon
Lisa was very pleasant and very helpful in getting me the right car for my needs. I definitely would recommend her to anyone! Thank you!
I purchased my first vehicle from merchants and was very pleased with the dealership and the sales person Lisa Petrucelli the place was friendly I would recommend merchants in Hookset NH to any of my friends and will go back there again to buy another vehicle I am very happy with my 2016 jeep compass
"Buying a new car"
Lisa was fantastic! Not at all pushy. Took her time with us as we weren't 100% sure what we wanted. Super nice and we will ask for her with all future purchases. A real asset to the company.
Gordon was great.
This is my second vehicle experience with this dealership and I felt with lisa both times she is an amazing woman she works so hard to get you everything you are looking for in a vehicle