- Jennifer C.
Before going to Merchants, I had heard the commercials and was expecting lots of sales pressure and your typical used car dealership. I was very surprised that they didn't make me feel pressured at all. I told the salesperson, Lisa, my budget and that I wasn't really sure if I wanted an SUV or a car. She showed me a lot of different options until I was able to determine which was best for me. I didn't feel rushed into a decision and I felt like she was really listening to me and not just trying to make a sale. When it came time to work with Gordon on the financing, he was very patient and understanding. It's not easy having to buy a vehicle when you weren't planning on it (our previous vehicle suddenly broke down and was not worth repairing). I would highly recommend this dealership. The staff is very down to earth and most of the salespeople have been with the company for years. I think low employee turn around says a lot about a company and how they treat their employees.
"HUGE THANK YOU TO LISA"
- Edward P Stark
Merchants is the best LISA is the best my wife loves the car we got 2016 Kia Sorrento I would recommend Merchants to everyone I know best
"Happy customer "
- Colleen j Glennon
Lisa was very pleasant and very helpful in getting me the right car for my needs. I definitely would recommend her to anyone! Thank you!
I purchased my first vehicle from merchants and was very pleased with the dealership and the sales person Lisa Petrucelli the place was friendly I would recommend merchants in Hookset NH to any of my friends and will go back there again to buy another vehicle I am very happy with my 2016 jeep compass
"Buying a new car"
Lisa was fantastic! Not at all pushy. Took her time with us as we weren't 100% sure what we wanted. Super nice and we will ask for her with all future purchases. A real asset to the company.
Gordon was great.
This is my second vehicle experience with this dealership and I felt with lisa both times she is an amazing woman she works so hard to get you everything you are looking for in a vehicle
"Best Dealer around"
I went to purchase a vehicle hoping that I didn't have to put anything down with a low trade-in. I have bad credit and they were able to put the biweekly payments lower than I expected. Great customer service and respect.
I am so pleased with the service and process of buying a car from Merchants! They welcomed us and listened to what we were looking for and found us the right car! Lisa was amazing and stayed right on top of everything!! I couldn't say enough how wonderful she was!
"Transparent and Fair "
Went into the dealership looking for my first SUV with a large list of needs and have the expectations. Lisa, the salesperson I worked with was amazing! She was upfront with me that my budget would not be able to get me everything I wanted but helped me to decide what I truly needed. We walked through the lot and she answered all my questions and even had me look at vechicles I wasn't familiar with to find the right style. Lisa and the finance team helped me get a good deal for my financed trade in and was able to get me into an SUV that I love! The process was fast and easy and everyone I worked with was upfront and honest. I never felt pressured at this dealership it felt more I like I was buying a car from a friend. I got a great deal and when it comes time for another vechicle I'll be back to see Lisa!
"Very easy process"
Lisa P. was absolutely amazing. Buying a car can be so stressful, Lisa made my car buying experience fun and not stressful at all.
I'm very happy with my car! Thank you.