"Excellent and non pushy service "
We called in and we were told to come meet with Scott. He led us to Lisa. We couldn't have been happier. Lisa was great, she and the finance team worked on getting us into a vehicle which we could not finish in one evening due to time. We were not hassled to leave a deposit, we just said we would be back and that's how it was left. We returned and everything was waiting for us , the cars to test drive, all of the paperwork. You guys got us a great interest rate and gave my in-laws a referral check. As I said my wife and I couldn't be happier with the experience or the atmosphere . Thank you Lisa , Stephen, and Scott, and the other gentleman that spoke to us with Lisa our first night there,sorry Iforgot your name. And also thank you to the other associates that were so nice to our kids by keeping them entertained with balloons.
I called and was told I had an appointment Saturday with a manager I had a salesman call me and tell me the man wasn't a manager only a person who books appointments. Told me he needed to know where the credit app was I said my cousin did it on the website and he said he would call back. He did 11 times in four minutes while I was in the shower and leaves a message with his personal cell phone telling me it will take an act of congress to trade in the car they sold me 13 months ago. Then a manager calls me today and puts words into my mouth I've never used in my life because I asked for a different salesman because I couldn't understand the one I had last year and I wanted too make sure I heard everything correct. I have all phones calls recorded and voicemails from this nasty salesman saved including his personal cell phone. 11 phone calls in a day is excessive never mind within a four minute period. Then when I get a call back they yell at me like it's my fault when all they do is treat people like dirt make you sit there for hours on end and do t bother to help you. In house financing is a joke stay away from this place it's bad and the AG's office is investigating them now and had had many complaints from what they told me. You've been warned see my website for more info they can't delete what I write in my page is called freedom of speech maybe the man who knows about acts of co guess could explain freedom of speech to them while he is at it.
"Great Sales Model; this is how a vehicle purchase should go!"
I drove to Merchants expecting the "typical" car buying experience where you get accosted by sales people before you can even make it into the dealership, and then go through the agonizing haggling with vehicle price. Then there is the financing...which is a whole other headache at other dealerships I have encountered in the past. NOT at Merchants! We were welcomed into the dealership without any stress. We sat down with Chris Kordas in Sales who was straight forward, easy going, and not at all judgmental. We knew which vehicles we were looking for from the website and Chris was able to quickly give us an update on the vehicles' availability. We sat with Steve Coimbria in Finance and we were given options as far as financing and were not pressured for a decision. We found an issue with the contract following our purchase and called Chris...he was able to easily rectify the situation with Marcus Luce and we received a new corrected contract without any aggravation or bother. I would definitely buy from Merchant's again. It was a pleasant experience from beginning to end and from GM to Sales staff, Service department, and cashier. Thanks. This is how a vehicle purchase should go. You have a great sales model. Keep up the good work.
"New car, no hassle. "
Friendly no pressure atmosphere. Salesman work with you to find the best fit for you. Fast and smooth purchase, no hassle. Staff polite and patient. Would highly recommend for used vehicle purchase.
"Merchants they are Awesome and Excellent Customer service"
Had a great experience at Merchants and Jim Smith did an Awesome service had me approved in minutes. Everyone there was very nice and I am loving my new car. Merchants is Awesome and I will recommend them to my friends and family. They are the best. Thank you Jim Smith for helping me with the purchase of my new car. And I look forward to years of service with Merchants.
"Sweet ride "
It was like dealing with a friend. Bob was a blessing to us. We will be recommending Merchants Auto and I'm sure that we will be back.
"Grreat helpful low pressure dealership."
- Ken Knight
Great experience. .. My salesman Dave Carter was extremely helpful and knowledgeable. . made my experience enjoyable and painless. .. i would definitely recommend him to my friends that may be looking to purchase their next vehicle. ??
"quick and painless"
i want to thank Dave Carter for helping me get a car,Merchant auto made my car buying experience a good one,i was in and out within 5 hours....thanks dave and merchant auto.I would reccommend merchants auto to anyone who asks.
""Easier than I expected""
I was not looking forward to buying a new vehicle at all. Past experiences had led me to believe that the process was going to be a long dreadful nightmare. But working with Bob Donati was a blessing. He made the whole process smooth and easy. I couldn't be happier. Bob was very caring and made us feel at home from the start. We will telling all of our friends and family to shop at Merchants. Thank you again Mr. Donati.
"I Love My Car. Great Purchase Experience! "
My own car died and it was not worth repairing. I have a one hour commute, and needed reliable transportation fast. I found EXACTLY the car I wanted, and my Purchase Experience was very Pleasant and very Painless. I will DEFINITELY go here for my next car, and am recommending MERCHANTS AUTO to everyone.
I don't make this recommendation lightly. I purposely waited Two Weeks before writing a review because I knew whatever I said here couldn't be taken back once posted. Bob Donati was extremely gracious and made every possible effort to expedite my sale and to prepare my car for me. Full Tank of Gas. First Oil Change is Free. Car has Free State Inspections at MERCHANTS. I have no complaints. None.
Go visit MERCHANTS. Ask for Bob. Tell them John Schomaker recommended him to you. And tell Bob that to expect me back when I am ready for a new car. He already knows that, I've told him, but he likes to hear it. He's a great guy, and will Welcome You Heartily. Go to him, and Enjoy your Shopping Experience (Before, During, and After the Sale!!!)