Lisa Petrucelli | Page 13

What a team!! I want to thank Joe Hodgson and Lisa Petrucelli. I needed a dependable, safe and efficient car. They both stepped up and made every effort to deliver I want to thank Joe Hodgson and Lisa Petrucelli. I needed a dependable, safe and efficient car. They both stepped up and made every effort to deliver and they sure did! I will tell everyone "Go to Merchants!' More

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Purchase I purchased a 2014 Nissan Sentara. With the help of Lisa Petrucelli. She was very knowledgeable with answering any questions I had, Lisa is very pati I purchased a 2014 Nissan Sentara. With the help of Lisa Petrucelli. She was very knowledgeable with answering any questions I had, Lisa is very patient and understanding. More

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A fast, efficient dealership I recently purchased a Nissan from merchants after my previous vehicle died. They got me into a vehicle that fits my budget and my needs. They have a I recently purchased a Nissan from merchants after my previous vehicle died. They got me into a vehicle that fits my budget and my needs. They have a large selection to look through, and will get you into your car in no time. More

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Great Experience! We felt very comfortable from beginning to end. Lisa was amazing and we really felt as though she was working for us to be happy! We felt very comfortable from beginning to end. Lisa was amazing and we really felt as though she was working for us to be happy! More

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Very satisfying Lisa Petrucelli was very helpful in getting me the car I wanted. She worked late past her shift to get me approved for a Dodge dart. This was the firs Lisa Petrucelli was very helpful in getting me the car I wanted. She worked late past her shift to get me approved for a Dodge dart. This was the first new car I have bought and it feels great thank you to everyone who helped me. More

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Great experience After spending many hours at another dealership and getting no satisfaction, I went to merchants and test drove a car within minutes of walking throug After spending many hours at another dealership and getting no satisfaction, I went to merchants and test drove a car within minutes of walking through the door and had a deal done within an hour ! More

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The utimate used auto buying experience. Lisa Petrucelli and Eric Campbell provided us a no pressure, professional used car buying experience. With their large inventory, they assessed our n Lisa Petrucelli and Eric Campbell provided us a no pressure, professional used car buying experience. With their large inventory, they assessed our needs and provided us with several vehicles for our evaluation. After driving our vehicle choice for a few days, we found unforeseen issues that needed corrective action. The Service Department quickly determined that the vehicle needed additional work and contacted the Sales Department. We were at that time offered the option to exchange that vehicle for another on the lot. Lisa quickly found two others for us to inspect, and without any hassle arranged for our second choice, completely satisfying us as customers. We are extremely pleased with our new vehicle. It is exactly what we were looking for. More

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Outstanding Service! Outstanding Experience! The sales rep Lisa was amazing. She really listened to what I was looking for and made sure every vehicle I test drove met my Outstanding Experience! The sales rep Lisa was amazing. She really listened to what I was looking for and made sure every vehicle I test drove met my requirements. Once I found the right vehicle Lisa made everything easy and seamless. I never felt overwhelmed. Best experience ever! More

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Wonderful Experience Lisa was more than willing to dig deeper and take us on a few different test drives before we chose what we wanted. Friendly and understanding! Lisa was more than willing to dig deeper and take us on a few different test drives before we chose what we wanted. Friendly and understanding! More

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No deal offer The dealer did not go over my deal with me. Never gave me details of what I was getting for my car, I was offered $500 when I checked on line but whe The dealer did not go over my deal with me. Never gave me details of what I was getting for my car, I was offered $500 when I checked on line but when I got to the dealership they said all it was worth was $200 but Lisa never told me that until I has to ask first. When we said it was worth $978 on Blue Book we were told not even close. Then we were told they couldn't offer any more but when I said I was going and couldn't do the deal another $500 was added to the deal. I was very disappointed with the whole process but I really wanted the car or I would have left without getting it. More

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