Lisa Stifter | Page 34

It was fast and effective The service at the Dealer was awesome. The are very fast and if you have any questions they got the answer. I was very pleased with John who was my co The service at the Dealer was awesome. The are very fast and if you have any questions they got the answer. I was very pleased with John who was my consultant. I really recommend you John and the Ryan Dealer. They got the greatest service! More

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Great experience. We located the car we wanted, finished the deal, and picked it up in a matter of hours. Very helpful staff. I highly recommend Ryan Auto Mall. We located the car we wanted, finished the deal, and picked it up in a matter of hours. Very helpful staff. I highly recommend Ryan Auto Mall. More

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Car Buying Experience We had the best experience ever in looking for a new vehicle at Ryan Chevrolet. Erik Jerde assisted us in looking for our new truck. He was absolutely We had the best experience ever in looking for a new vehicle at Ryan Chevrolet. Erik Jerde assisted us in looking for our new truck. He was absolutely wonderful. He made us feel comfortable and took all of our requests into consideration as we looked for our new truck. He explained the accessories and how to use them on the truck in a way that made us understand without feeling ignorant. He is a great asset to Ryan Chevrolet. We highly recommend Erik and Ryan Chevrolet. More

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3500 cummins diesel We went to ryan auto mall to get a 2015 escalade serviced and had already been wanting to get the new 3500 ram in diesel with the cummins engine---so We went to ryan auto mall to get a 2015 escalade serviced and had already been wanting to get the new 3500 ram in diesel with the cummins engine---so I did. Steve was the salesman on both vehicles that we have purchased at ryan and has been very helpful with any issues we have. More

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Excellent experience Recently purchased a used vehicle. Salesman Bruce Varner helped facilitate the sale with a no pressure approach and was able to answer the questions w Recently purchased a used vehicle. Salesman Bruce Varner helped facilitate the sale with a no pressure approach and was able to answer the questions we had. Extra credit for honesty in regards to questions about different vehicle models! Bruce even included some extra detailing and presented a shiny, clean vehicle to us at no extra cost. We are very pleased with the entire process from sales to the extra work and research done by financing guy Jeff for getting us the very best financing package without forcing extras we didn't need. Thank you Ryan Chevrolet! More

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Great customer experience Ryan Keeney made the purchase of our 2016 Dodge Ram 2500 smooth and easy. He was a joy to work with and was very knowledgeable about the truck. Havi Ryan Keeney made the purchase of our 2016 Dodge Ram 2500 smooth and easy. He was a joy to work with and was very knowledgeable about the truck. Having all of the accessories on site and working with Lisa to coordinate their installation was extremely convenient. Our truck is complete with all of the bells and whistles! Thank you to the Ryan Team! More

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Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

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GOOD SHOW!!!! After getting frustrated with two other metro dealers we found the truck we wanted at Ryan and called Jeff and made arrangements to look at it. When w After getting frustrated with two other metro dealers we found the truck we wanted at Ryan and called Jeff and made arrangements to look at it. When we got there he had the truck inside ready for us to look at and it was spit shined and ready to deliver! I can not say enough good about everyone we worked with there! They run a top notch dealership! Kinda sucks that they are an hour and a half from us! More

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Love Our New Truck! Our experience with Ryan Auto Mall was great! Doug Rambow did an excellent job of answering our questions. He was a great person to work with, and w Our experience with Ryan Auto Mall was great! Doug Rambow did an excellent job of answering our questions. He was a great person to work with, and we are extremely happy with our new truck! More

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Truck buying experience Upon entering Ryan Chevrolet we were immediately greeted by Kevin Haugen. He inquried what brought us to Ryan, and how he could assist us. Throughou Upon entering Ryan Chevrolet we were immediately greeted by Kevin Haugen. He inquried what brought us to Ryan, and how he could assist us. Throughout the process he was knowledgeable, upfront, and answered all our questions. Kevin and the other Ryan Chevrolet staff we interacted with (for financing and accessories) assisted us to ensure that our truck purchase met our needs and expectations. After truck delivery, Kevin followed up to ensure that there were no issues, and to contact him if there was anything we needed him to address. More

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