Lisa Stifter | Page 34

Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

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GOOD SHOW!!!! After getting frustrated with two other metro dealers we found the truck we wanted at Ryan and called Jeff and made arrangements to look at it. When w After getting frustrated with two other metro dealers we found the truck we wanted at Ryan and called Jeff and made arrangements to look at it. When we got there he had the truck inside ready for us to look at and it was spit shined and ready to deliver! I can not say enough good about everyone we worked with there! They run a top notch dealership! Kinda sucks that they are an hour and a half from us! More

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Love Our New Truck! Our experience with Ryan Auto Mall was great! Doug Rambow did an excellent job of answering our questions. He was a great person to work with, and w Our experience with Ryan Auto Mall was great! Doug Rambow did an excellent job of answering our questions. He was a great person to work with, and we are extremely happy with our new truck! More

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Truck buying experience Upon entering Ryan Chevrolet we were immediately greeted by Kevin Haugen. He inquried what brought us to Ryan, and how he could assist us. Throughou Upon entering Ryan Chevrolet we were immediately greeted by Kevin Haugen. He inquried what brought us to Ryan, and how he could assist us. Throughout the process he was knowledgeable, upfront, and answered all our questions. Kevin and the other Ryan Chevrolet staff we interacted with (for financing and accessories) assisted us to ensure that our truck purchase met our needs and expectations. After truck delivery, Kevin followed up to ensure that there were no issues, and to contact him if there was anything we needed him to address. More

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EXCELLENT Used car buying experience at RYAN AUTO MALL From beginning to end, our recent experience purchasing a 2012 GMC Acadia SLT at Ryan Auto Mall was phenomenol! I inquired online and was contacted by From beginning to end, our recent experience purchasing a 2012 GMC Acadia SLT at Ryan Auto Mall was phenomenol! I inquired online and was contacted by Doug Rambow. Doug is very knowledgeable, helpful, funny and a true pleasure to work with. He was not your typical 'pushy' car salesman. He answered my unending stream of questions quickly and completely. he has an excellent sense of humor and was such a pleasure to work with - our BEST experience yet purchasing a vehicle! Everything was very straight forward, with no obnoxious haggling, or high pressure. Doug Rambow was attentive to our needs, and went the extra mile to ensure we were happy with our purchase-from the first conversation to the last. We will definitely be back when ready for our next purchase, and HIGHLY recommend Doug Rambow and the Ryan Auto Mall Team to anyone and everyone!. More

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Helpful. Kevin Haugen helped me through my latest truck buying experience. I had a specific vehicle in mind and Kevin made the deal happen. I love the truck Kevin Haugen helped me through my latest truck buying experience. I had a specific vehicle in mind and Kevin made the deal happen. I love the truck and the look Ryan Auto helped me achieve through various accessories. More

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Thanks to Doug Rambow It was an absolute pleasure to work with Doug Rambow. From the moment we met with Doug in the dealership parking was awesome. He made both Penny and I It was an absolute pleasure to work with Doug Rambow. From the moment we met with Doug in the dealership parking was awesome. He made both Penny and I feel very comfortable and listen to our needs. I would for sure recommend anyone looking for a car to go to Ryan Auto Mall. Once we got our new Chevy Doug sat down with us and explained the car to us in detail. Our Finance manager Jeff Seibert was kind during the paperwork process and made it very comfortable. Everyone was great at Ryan Auto Mall. Best buying experience ever! Bill B - Monticello, MN More

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Great salesman Steve Edmonson Bought a new Silverado from Steve. Great salesman. Extremely helpful. Pleasure doing business with him and all the folks at Ryan. Thanks to all. Wil Bought a new Silverado from Steve. Great salesman. Extremely helpful. Pleasure doing business with him and all the folks at Ryan. Thanks to all. Will be back and will send all my friends and family looking for new GM products. Thanks again, Gary More

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Go see John Fuller in Sales. John Fuller in Sales and Tony Smebak in Financing were great to work with. Fair, honest and quick. Three words I'd use to describe my overall experien John Fuller in Sales and Tony Smebak in Financing were great to work with. Fair, honest and quick. Three words I'd use to describe my overall experience. Thanks again! More

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Great people to work with. Purchased a 2015 when the 2016 where coming out. I got referred to Scott Goodmanson. Told him everything I was looking for and left it at that. There Purchased a 2015 when the 2016 where coming out. I got referred to Scott Goodmanson. Told him everything I was looking for and left it at that. There where only a couple of trucks around that I wanted. He got what I was looking for and kept me informed the though the process. I would buy from Scott again in the future. Delt with Lisa Stifter on accessories as I have in the past. She is helpful in finding what I wanted to add on. Love the attitude of all the people I have talked with at Ryan Chev. More

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