Lisa Towne | Page 3

Garvey Nissan’s Negligence Could Have Killed Us We would never, ever purchase another vehicle from Garvey Nissan. Our SUV has been in for service countless times, and the worst part is dealing with th would never, ever purchase another vehicle from Garvey Nissan. Our SUV has been in for service countless times, and the worst part is dealing with the utterly inept service department. Every time you call, your call just goes to voicemail. There are never any loaner vehicles available and communication is disgustingly horrible. There are so many better dealerships with work with, we would never transact with this third rate dealership again. Although our experiences have been atrocious, I’m now forced to leave a review because Garvey’s most recent negligence could have KILLED US. Last week, we brought our (Garvey-purchased) 2021 Nissan SUV into a local tire shop to have snow tires put on. We were informed that the front wheel bearing was dangerously loose. This was never disclosed during our last service appointment at Garvey. We don’t know if the issue didn’t exist then, or if it just wasn’t checked. Given Garvey’s incompetence, we suspect the latter. We immediately called Garvey (straight to voicemail) to get the vehicle in for repair. When they returned our call, we were told to “drive at our own risk” instead of being told to immediately bring the vehicle in and being given a loaner while Garvey waited for parts. We loss use of the vehicle while the vehicle sat in our garage waiting to be fixed. They serviced the vehicle and supposedly made the necessary “repairs.” Here’s where it gets negligent and dangerous - we were given the vehicle back in a state that was not suitable or safe for driving. We picked up the vehicle and while driving it home, we detected a grinding noise. We took the vehicle out later in the day and not only did the grinding persist, the brakes began failing. We needed to press the brakes very hard for the vehicle to even begin slowing, and even then they were delayed and malfunctioning. After Garvey worked on the vehicle, the brakes were severely and dangerously delayed. The “ABS Malfunction” and “AWD System Failure” lights came on. After we felt that we could get into a terrible accident with the vehicle in its current state, we immediately took it home and contacted Garvey. We noticed the vehicle was leaking a goopy, dark oil from the wheel area all over our garage. Garvey took the vehicle back in, but never disclosed what they did wrong. They said they’d need to “mail” us the service documentation. They refused to apologize for their negligence or make this right in any way. WHY DID GARVEY RELEASE A VEHICLE TO US THAT WAS UNSAFE TO DRIVE? Why did Garvey not test drive our vehicle before risking our lives? This demonstrates the Garvey ethos - risk the lives of customers in the name of incompetence and negligence. This is shameful and the fact that our lives were put at risk is unforgivable. This dealership needs to lose its affiliation with Nissan. We don’t feel it’s safe to purchase/service a vehicle at Garvey Nissan. The employees are inept and the fact that we could have been killed due to their negligence is outrageous. Would you take a risk with Garvey Nissan? More

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Garvey’s Nissan of Clarendon, Vermont made my new car purchase so pleasurable. Cody Parker was amazing from start to finish in the purchase of my car. Cody was patient every step of the way, even after I purchase so pleasurable. Cody Parker was amazing from start to finish in the purchase of my car. Cody was patient every step of the way, even after I changed my mind three different times on a car I picked out. I highly recommend to reach out to Cody Parker if you’re looking for a new or even a used vehicle. The whole crew at this place are so friendly with a great sense of humor, from the financing department right down to the office manager. So a huge shout out to Zachary, Dawn and Savannah as well. Jo Brown More

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Bad service never had such nonsense talk all they want is your money when it comes to repairs on your car your money when it comes to repairs on your car More

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