Lizzy Spitzmiller | Page 27

Good experience The dealership dropped off the car in Auburn in a timely manner and performed the warranty service. Initially I thought that the service department w The dealership dropped off the car in Auburn in a timely manner and performed the warranty service. Initially I thought that the service department would be able to give me a time estimate. I do not know why they said it could be an hour or could take 3-4 hours. Would recommend dealership to others. More

by mitraam Verified Customer Verified Customer

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Issue with speaker phone Service techs were awesome even when they couldn’t find issues right away they kept us aware of the issues and kept us informed always Service techs were awesome even when they couldn’t find issues right away they kept us aware of the issues and kept us informed always More

by baez6289 Verified Customer Verified Customer

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Routine Service Love the Valet Service. What a great item to offer to Mercedes customers. This is the third time we have used the valet and each time it so appreci Love the Valet Service. What a great item to offer to Mercedes customers. This is the third time we have used the valet and each time it so appreciated. My only suggestion on a better service experience is that it would be nice to call the customer ahead of time before the service is done to give them a cost estimate. No surprises! More

by AMBERMILLER0 Verified Customer Verified Customer

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4Real The Beat or Nothing! The best waiting area, comfortable and felt like I was waiting in the comfort of my own home Also, the service representative was very pleasant. The w The best waiting area, comfortable and felt like I was waiting in the comfort of my own home Also, the service representative was very pleasant. The wait time could have been a tad bit shorter.Overall, service was GREAT 👍🏽 More

by MSSHEENBOG Verified Customer Verified Customer

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Another great experience. Scheduled a routine service with my selling dealer. Used their Valet service and they made it seamless, and handled the service with a minimum of del Scheduled a routine service with my selling dealer. Used their Valet service and they made it seamless, and handled the service with a minimum of delay, very convenient.. More

by gp5 Verified Customer Verified Customer

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service the service lady was very professional. very friendly staff. waiting area neat .. Each trip to the dealership has been enjoyable. easy to make appoint the service lady was very professional. very friendly staff. waiting area neat .. Each trip to the dealership has been enjoyable. easy to make appointments . explanation of needed service and pricing. More

by PBRENDAS Verified Customer Verified Customer

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I would like to thank Phil and Lizzy for the professional informative service they provide it for me I recommend you to stop by to see them quality at its best informative service they provide it for me I recommend you to stop by to see them quality at its best More

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It Was A Pleasure Most of us do not like taking your vehicle in for service, but M-Benz of Columbus makes it painless. We have been customers at M-Benz of Columbus for Most of us do not like taking your vehicle in for service, but M-Benz of Columbus makes it painless. We have been customers at M-Benz of Columbus for 9 years and have been very happy. This visit I needed to have both driver & passenger airbags replaced because of a recall, as well as my annual service A. I was anxious because I did not know what was involved with replacing the airbags. Troy was understanding and put my mind at ease. He explained everything in detail. The service dept. handled the airbag replacements and service in an extremely timely manner. Lizzy and Phil were both very helpful, courteous and explained everything in detail as well. Thanks to everyone for your continued help. More

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Survey Response First two peoople at service desk (Elizabeth in particular and another male) were not friendly or helpful. In fact each time I have gone to the servi First two peoople at service desk (Elizabeth in particular and another male) were not friendly or helpful. In fact each time I have gone to the service center she has not been responsive in assisting me. I stood at the desk for a few moments and the two who were initially at the desk acted as though I was not standing before them. They never looked up to stop their conversation and never acknowledged me, The gentleman who wrote up my ticket (Jerry)was very helpful and responsive. More

by JIJOHNSO Verified Customer Verified Customer

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Excellent Customer Service I live in Montgomery, Alabama and there is a Mercedes Dealer here, but my husband and I enjoy the customer service we receive from this Dealership. In I live in Montgomery, Alabama and there is a Mercedes Dealer here, but my husband and I enjoy the customer service we receive from this Dealership. In other words, it is worth the drive which takes us one hour and thirty minutes to get there. I enjoy working with Elizabeth, Troy, and Jerry. More

by HARRIS3436 Verified Customer Verified Customer

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