Lizzy Spitzmiller
Lizzy Spitzmiller at Mercedes-Benz of Columbus

Lizzy Spitzmiller | Page 5

Service and Parts Director

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9
297 Reviews

Dealership Experience

10 yrs, 5 mos

4.9

297 Reviews

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296 Reviews of Lizzy Spitzmiller

December 20, 2022

Dealership Rating
Employee Rating

Poor customer service in service department did not do what I asked and gave me my car back with check engine light on snd no explanation as to why More

by Ajmom2304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: RJ Campbell

Dec 23, 2022

Mercedes-Benz of Columbus responded

Ajmom2304, we are so sorry to hear about your experience. We understand our Service Manager, Nadie Martin, has reached out to you. Please let us know if we can be of further assistance. Wishing you a wonderful holiday season.

December 19, 2022

Dealership Rating
Employee Rating

Very very very very very very very very very very very very very very very very very good! More

by bortnichi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , RJ Campbell, Lauren Farthing

Dec 19, 2022

Mercedes-Benz of Columbus responded

What wonderful feedback, bortnichi! We are thrilled to hear about your experience and we look forward to working with you again in the future.

December 14, 2022

Dealership Rating
Employee Rating

It was my first visit to your dealership. Everyone was very helpful, and the dealership was very well maintained. More

by debi0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: RJ Campbell

Dec 19, 2022

Mercedes-Benz of Columbus responded

We appreciate you sharing your feedback, debi0, and we look forward to continue serving your Mercedes-Benz needs,

November 12, 2022

Dealership Rating
Employee Rating

The service work went as expected-very Well. I have been consistently pleased with my car. More

by annempeagler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , RJ Campbell, Lauren Farthing

Nov 14, 2022

Mercedes-Benz of Columbus responded

Thank you, annempeagler, for sharing about your experience! Please let us know if there is anything else we can do to assist you!

November 05, 2022

Dealership Rating
Employee Rating

I still have issues with the ABC. I have a new error message only when I turn left in the vehicle. It says the car is too low stop driving. I also have found that there are dents and More

by cassidycoker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: RJ Campbell

November 04, 2022

Dealership Rating
Employee Rating

Brung it for one thing got a 5k bill and didn’t even attempt to look for what the problem was. Long story short I took it to a tire shop to find out it was a bent rim More

by Jermaniemerricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rachelle Pennington , RJ Campbell, Lauren Farthing

Nov 08, 2022

Mercedes-Benz of Columbus responded

Dear Jermaniemerricks, we have tried to reach out and hope to have this resolved. Please let us know what we can do to ensure your complete satisfaction.

Nov 04, 2022

Mercedes-Benz of Columbus responded

Good afternoon. Mr Merricks, I am the Service Manager and I just left you a message. At your convenience, please give me a call at 706 256 6100. Thank you, Nadie Martin

November 04, 2022

Dealership Rating
Employee Rating

Thanks for picking up my car at my home. That was extremely helpful. They also brought it back to my home. My husband was kept informed on the progress of the repairs. That was very helpful. More

by HUGULEYGW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , RJ Campbell, Lauren Farthing

Nov 08, 2022

Mercedes-Benz of Columbus responded

HUGULEYGW, thank you so much for sharing! We are delighted to hear about your experience and look forward to continue serving your Mercedes-Benz needs! Please don't hesitate to reach out anytime we can be of assistance!

October 26, 2022

Dealership Rating
Employee Rating

They always pay attention to every detail. They keep me well informed of the status of the process. Always courteous and prompt More

by Jobubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Brittany Whatley, Jessica Clayton, Rachelle Pennington , RJ Campbell, Lauren Farthing, Richard Joyner, Robert Weihl

Oct 26, 2022

Mercedes-Benz of Columbus responded

Jobubba, we are delighted to hear your feedback! Thank you for sharing! We look forward to continue servicing your vehicle needs :)

September 17, 2022

Dealership Rating
Employee Rating

Very friendly and willing to assist. Also, very efficient in providing service to customers. Very helpful in explaining what service was provided. More

by RONLOUGH1948
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Mercedes-Benz of Columbus responded

RONLOUGH1948, thanks for your feedback about our service team! We look forward to continue serving your needs. Please let us know if we can be of assistance in the meantime.

September 06, 2022

Dealership Rating
Employee Rating

I’m very pleased with service I received especially the wash job all around I am pleased More

by threatslucinda36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , RJ Campbell, Lauren Farthing

Sep 06, 2022

Mercedes-Benz of Columbus responded

Threatslucinda36, thank you for sharing your feedback! We look forward to your next visit!

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