I walked in and was immediately greeted.
Asked if they could help me and since I have been texting/emailing Mitch I asked for him. He was out for a few minutes so James helped. Walked thr
Asked if they could help me and since I have been texting/emailing Mitch I asked for him. He was out for a few minutes so James helped. Walked thru what I was looking for and helped out tremendously! Both guys were very nice, pleasant, professional and listened to my wants in a vehicle.
I was leary about driving so far for a vehicle but going to 2 other dealerships for maintenance and in first looking at vehicles closer to home I didn’t get a good customer service from the people helping me out.
The staff in Lafayette are a wonderful group of people! I will definitely continue to work with them and recommend anyone looking for a vehicle to take the drive there.
Thanks again!
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by jenc_2208
Other Employees Tagged:
Mitch Evans and James Reed
Sep 19, 2022 -
Bob Rohrman Kia responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman Kia!
A young salesman named Logan is amazing!
Please go ask for him. But buyers beware. Get pre-approved before you arrive. One person on the finance team tried to pull one over and “vouched” for
Please go ask for him. But buyers beware. Get pre-approved before you arrive. One person on the finance team tried to pull one over and “vouched” for me. Rate he offered was 1.84% higher than the rate I qualified for and secured after pushing back. Ridiculous.
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by jaimebryan
Verified Customer
Verified Customer
Other Employees Tagged:
Jenn
Jul 28, 2022 -
Bob Rohrman Kia responded
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Jul 28, 2022 -
jaimebryan responded
You may want to revisit my original post. You’re finance team tried to screw me over. I’m understand that car dealers get a kickback from banks on indirect loans. But, I’d think your team would provide all the options available. Not just the one that would benefit your dealership the most.
Will not recommend this dealer to anyone very bad
experience. Not happy with the team.
experience. Not happy with the team.
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by SINGH48197
Verified Customer
Verified Customer
Jul 09, 2022 -
Bob Rohrman Kia responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Jul 11, 2022 -
SINGH48197 responded
Oh no we are definitely not interested to return to your dealership again. Especially when your sales person and team waisted so much of our time. We drove 4 plus hours anyways good luck.
Great dealership.
Logan is the best! Will send people your way. Felt when I walked in that I would drive out with my new sportage. Love it!
Logan is the best! Will send people your way. Felt when I walked in that I would drive out with my new sportage. Love it!
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by PINKERTONBNCH1
Verified Customer
Verified Customer
Jun 20, 2022 -
Bob Rohrman Kia responded
Here at Bob Rohrman Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Efficient, answered all my questions, great salesman, and
the closing on the purchase was very smooth
the closing on the purchase was very smooth
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by KARENPETIE
Verified Customer
Verified Customer
Other Employees Tagged:
DJ Campbell
May 06, 2022 -
Bob Rohrman Kia responded
Congratulations on your new purchase, Karen! Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We're thrilled to hear that you found your experience with our crew to be a positive one.
Thank you for choosing Bob Rohrman Kia.
The sales staff was super friendly, and helped me with my
purchase of my new Kia Sportage
purchase of my new Kia Sportage
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by Sydney
Other Employees Tagged:
Moises Villa
May 02, 2022 -
Bob Rohrman Kia responded
Thank you, Sydney. It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Kia!
Very pleased with the service that Kia has given me
through my time with them. From getting my vehicle to the first oil change. Thanks to all for making it a great experience.
through my time with them. From getting my vehicle to the first oil change. Thanks to all for making it a great experience.
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by MeliRobinson
Verified Customer
Verified Customer
Apr 05, 2022 -
Bob Rohrman Kia responded
We appreciate your business and our team looks forward to serving you again soon!
Friendly and welcoming.
Good diagnosis and treatment of car’s problem. Quick work on car.
Good diagnosis and treatment of car’s problem. Quick work on car.
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by BJ
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Anderson
Mar 29, 2022 -
Bob Rohrman Kia responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Kia. Please don't hesitate to reach out if you need anything else.
Great service!
Explained everything that I needed to know in detail and helped me find a reliable car for my new baby and me. Thank you!
Explained everything that I needed to know in detail and helped me find a reliable car for my new baby and me. Thank you!
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by katelynmathers
Verified Customer
Verified Customer
Other Employees Tagged:
Jalen Moore
Mar 29, 2022 -
Bob Rohrman Kia responded
Thanks, Katelyn, for sharing your thoughts about your experience with Bob Rohrman Kia. We appreciate your business and hope to see you again soon!
Actually the verdict is till out on my recommendation.
Was very disappointed but this was my first visit - they couldn’t figure out why my new van just shut down while I was driving it (told me to can whe
Was very disappointed but this was my first visit - they couldn’t figure out why my new van just shut down while I was driving it (told me to can when it happens again), they changed the oil that had been changed 4 days prior and they did not have the recall part to address the recall I made the appointment for. I was very frustrated to have wasted a vacation day with no resolution and now have a fear that the van is just going to shut down again on me.
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by RHONDADREXLER
Verified Customer
Verified Customer
Mar 09, 2022 -
Bob Rohrman Kia responded
Providing a positive experience is our top priority, Rhonda, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.
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