Lola Ramos

The "no regrets" is just baloney. On the day of purchase and on two other occasions, they said we had a warranty on the trade in and because of their failure to do due diligence on the numbers, we owed more and on two other occasions, they said we had a warranty on the trade in and because of their failure to do due diligence on the numbers, we owed more money. We said we are not going to pay the money because that was not what we agreed on then we were given an option to either pay it or return the car. We went to the dealership in an effort to return the new car and get the old car. We communicated with the sales manager who accused us of lying when the deal was made. We were belittled and utterly disrespected. To make matters worse, they were not willing to let us return the car like they had stated. When they realized that we were adamant on returning the car, they then said they will cover their mistake. At this point, I did not trust ANYONE at Hyundai Murdock and was determined to return the car. They then said I will have to pay a hefty fee for the work they had done on the trade in car which was hogwash because work cannot be done on a car if the deal has not funded. They would not let me get it without paying for the stupid repairs. I paid the fee and got my car only to find that some of the work they claimed to have done like was not done. I DO NOT RECOMMEND this place to anyone. Go to other dealerships where you get value for your money. I ended up going to VW Southtowne and got a way better deal on a brand new SUV. More

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Car & salesmanship Lola Ramos, the sales lady understood our needs quickly and made the purchase comfortable. Car is perfect for our purpose. I will strongly recommen Lola Ramos, the sales lady understood our needs quickly and made the purchase comfortable. Car is perfect for our purpose. I will strongly recommend her to any buyer. More

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Great experience We would like to recommend your employee Lola Ramos. She made our day a great one. We went just to look at a car. She is a great no pressure sales per We would like to recommend your employee Lola Ramos. She made our day a great one. We went just to look at a car. She is a great no pressure sales person. She made sure she answered all of our questions. Even when my husband asked if we could get a senior citizen discount. We want to thank Lola for being such a great person. We purchased the Santa Fe XL and couldn't be happier. Make sure you ask for Lola Ramos. 💞 More

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Amazing service Great service, we loved all the options of cars and it was hard to decide wich one was the best, but Lola helped us finding the perfect solution for o Great service, we loved all the options of cars and it was hard to decide wich one was the best, but Lola helped us finding the perfect solution for our family. More

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