Lorena Orellana
Lorena Orellana at Atlantic Chevrolet

Lorena Orellana | Page 2

New Car Sales Consultant

Atlantic Chevrolet

1350 Sunrise Highway
Bay Shore, NY 11706

Contact Me
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rated
20 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

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rated

20 Reviews

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20 Reviews of Lorena Orellana

May 06, 2022

Dealership Rating
Employee Rating

What can I say? Everyone at the dealership was friendly and pleasant! But Billy was the best. He made it extremely easy for me to find the car that I would be happy More

by Bilejo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Ostrow, New Car Finance Team , Bill Berlese

May 09, 2022

Atlantic Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Atlantic Chevrolet Management Team

May 01, 2018

Dealership Rating
Employee Rating

Worst Dealer Experience I left after they could not make me a deal Saturday but was called to return Monday (last day of the month) with a promise to get me a deal. I had my More

by Lyricoll
Recommend Dealer
No

Other Employees Tagged: Ahmed Elfar, Management Team , Not sure if Ahmed was the person I dealt with at the end.

May 03, 2018

Atlantic Chevrolet responded

I do apologize for any miscommunication. Unfortunately, approval ratings and interest rates are set forth by the banks doing the lending. After looking into it, you were approved at this time at a tier that dictated what incentives and rates we could offer you. I do want to assure you that everything was done to achieve the best possible deal for you within the approval that was given. We would like to try and continue to earn your business. If you’re willing we will work more with the banks to get you into the new Chevrolet that you picked out. Again we are very sorry about this and invite you to reach me directly to discuss it further. Thank you, Jim Coogan, Customer Service Manager, Atlantic Chevrolet Cadillac - jcoogan@aagny.net

January 10, 2018

Dealership Rating
Employee Rating

Muy amable ;) Thanks Lorena;);).people like you are very hard to find but when we find a great and very nice person like you it’s great because then we can comm More

by Fuentes1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rafael

Jan 11, 2018

Atlantic Chevrolet responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Lorena assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Regards, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

January 01, 2018

Dealership Rating
Employee Rating

Very pleasant experience overall Lorena Orellana was very understanding with my circumstance and worked with me throughout the entire process until we were able to come to agreement o More

by jonlys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2018

Atlantic Chevrolet responded

I am happy to hear your time spent with Lorena was pleasant. Congratulations on your new Chevy Silverado! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best regards, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

December 24, 2017

Dealership Rating
Employee Rating

Best experience at a dealership in a long time! My father and I came in to take a look at the new 2018 Chevy Equinox- and before we knew it, we were driving off! We were helped by Lorena and Lou- ve More

by Gpascual94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Porcelli

Dec 27, 2017

Atlantic Chevrolet responded

We truly appreciate the recommendation! We work hard to make sure each customer drives off our lot happy with the service they received and we are so happy that this is the case for you! If you have any questions about your new vehicle please contact me and I will be more than happy to help! Sincerely, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

December 12, 2017

Dealership Rating

amazing affordable and great customer service My experience at Atlantic Chevrolet surpassed my expectations. My husband and I were just shopping for a car are salesperson Lorena was fantastic she More

by darlene123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2017

Atlantic Chevrolet responded

Darlene, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Lorena was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

December 12, 2017

Dealership Rating
Employee Rating

Leasing my truck. I would highly recommend this dealership.Everyone was very helpful and catered to my every need.No pressure no gimmicks.This dealership made leasing m More

by Louis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2017

Atlantic Chevrolet responded

Louis, Atlantic Chevrolet would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! All the best, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

December 03, 2017

Dealership Rating
Employee Rating

Amazing service The service was amazing, and quick. They helped me get the car that i wanted and at a reasonable price and also even helped me find a insurance compan More

by Isabella123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2017

Atlantic Chevrolet responded

At Atlantic Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! All the best, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

November 25, 2017

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Employee Rating

High professionalism Very pleasant, and I will recommend to anybody, excellent service in a friendly atmosphere. Lorena was very kind and knowledgeable. I am very gratef More

by Zory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2017

Atlantic Chevrolet responded

We appreciate you taking the time to share your feedback with us! Lorena works hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Best, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

November 25, 2017

Dealership Rating
Employee Rating

Great!!!!! Lorena the sales person was great, she helped us with everything and was very patient with us. We had an awesome experience plus we got some discounts More

by Ivy2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2017

Atlantic Chevrolet responded

Your fantastic review was awesome to read! Congratulations on your new car. I am happy that Lorena provided you with pressure-free, efficient and well-informed customer service. Regards, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

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