Lorena Quintero

The initial check in was great! The check in at the service desk was difficult as the representative was arguing with me regarding a coupon which I received in the mail. The pricing The check in at the service desk was difficult as the representative was arguing with me regarding a coupon which I received in the mail. The pricing of the oil change and maintenance was just under $125.00 which did not allow the coupon use. One of the tires was damaged and required replacement, Shaun from Toyota Service provided a price quote $412.00 for one Bridgestone OEM stock tire. I declined due to the cost, I had researched the cost of the tire and found that Toyota Service upcharged me over $100.00. Plus, the tire was not available and had to be ordered. Shaun was angry and extremely rude during our conversation. My husband, dauhter, son in law and I have been long time customers and have purchased multiple vehicles from the dealership. I am very unsatisfiedwith the service provided. More

by SCOTTGIER8 Verified Customer Verified Customer

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disappointed. I felt like I was taking advantage of. I was quoted $160 and it came out to $300. I felt like I was taking advantage of. I was quoted $160 and it came out to $300. More

by BORZINPATRICIA Verified Customer Verified Customer

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Communication by cell phone isn't everything. I purposely stayed at the dealership while my car was being worked on so that if needed, I was there for discuss any additional service needed. Sure, I purposely stayed at the dealership while my car was being worked on so that if needed, I was there for discuss any additional service needed. Sure, enough there was additional service, but instead of coming out to the waiting room and asking for me I received an email. Truth be told, I don't check my phone every 5 minutes like some. If I was told to look for an email I would have, but I wasn't. Other than that service was fine. More

by cary.siemers Verified Customer Verified Customer

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Had my car all day and didn't get the problem fixed and I was charged around $70, for some rediculous reason was charged around $70, for some rediculous reason More

by Davisp6613 Verified Customer Verified Customer

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The team great. I appreciate their consideration and professionalism. They do their best to give quality service. I appreciate their consideration and professionalism. They do their best to give quality service. More

by traceyflynn.7422 Verified Customer Verified Customer

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Excellent Customer service and they made a video to make sure we see what they are doing to our vehicles. sure we see what they are doing to our vehicles. More

by 99deefaaituala16 Verified Customer Verified Customer

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Everything done is carefully noted and explained. The areas to check in and out and the waiting areas are always clean and comfortable. The areas to check in and out and the waiting areas are always clean and comfortable. More

by capndinz Verified Customer Verified Customer

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My car was finished before the time allotted. . Great service. Da fa da da da da da da da da da da da da da . Great service. Da fa da da da da da da da da da da da da da More

by pbynon Verified Customer Verified Customer

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Always great experience. Very efficient. iIt is always great service . I love my Toyota Highlander. Very efficient. iIt is always great service . I love my Toyota Highlander. More

by fejedwards Verified Customer Verified Customer

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Everything was done professionally, and complete within time including the car wash inside and outside. time including the car wash inside and outside. More

by dluthra7 Verified Customer Verified Customer

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