Lorena Quintero

Mccord's Vancouver Toyota responded

We're pleased the service on your Toyota Tacoma was timely and that our waiting room offered a relaxing place to wait. Thank you for recognizing the support our service team provided.

Mccord's Vancouver Toyota responded

We're glad the waiting area was a cozy spot during service on your Toyota Tundra. Thanks for the five stars and the popcorn suggestion!

Mccord's Vancouver Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Mccord's Vancouver Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Mccord's Vancouver Toyota responded

I sincerely apologize for your experience and, especially, for the lack of communication and follow-up. I completely understand your frustration, and please know we take these concerns very seriously. You should not have had to make multiple calls or wait for us to get back to you. While we still recommend a diagnostic with a Master Technician, if the radiator shutters are stuck open, the vehicle should be okay to drive. However, we cannot diagnose the issue over the phone. If there is a concern that affects the vehicle's operation, a warning light should appear. Our Express Team does not perform diagnostics, and your original appointment should have been scheduled differently. I am coaching our Call Center to ensure that when customers report concerns requiring diagnosis, they are scheduled appropriately and advised to leave their vehicle with us for at least half a day. I also sincerely apologize that Accessories did not return your calls. I have addressed the importance of checking department messages and following up with customers. We value your business and appreciate you bringing these issues to my attention so we can address them and improve our communication and service moving forward. Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your experience! We’re glad to hear that you received clear communication, good customer service, and that we were able to complete your vehicle more quickly this time around. We truly appreciate your feedback, and we’d love the opportunity to earn that one additional star on your next visit. If there’s anything we could have done differently to make your experience a 5-star visit, we’d be happy to hear your suggestions! Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you so much for your review of working with Lorena in our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for your continued trust in us for your vehicle’s scheduled maintenance! We truly appreciate your kind words about our team’s professionalism and efficiency. We look forward to keeping your vehicle running smoothly for many years to come! Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Please feel free to reach out to me, to discuss your recent experience, you're feedback is important Sincerely, Lynn Quiding Customer Relations 360 253 5403

Mccord's Vancouver Toyota responded

Hearing that our service on your RAV4 and now on your 2026 Corolla Cross has been consistently strong means a lot to our team. Knowing you found Lorena’s coordination helpful is rewarding. Thank you for trusting us with your Toyota vehicles since 2010.