Supun Mohanan

Mccord's Vancouver Toyota responded

Thank you for the wonderful review! We’re so happy to hear that Supun continues to make your visits comfortable and stress-free. Keeping you informed throughout the repair process and treating you with kindness are exactly the experiences we want every customer to have. We’d also love to hear if there’s anything we could do to earn five stars across the board, as your feedback helps us continue to improve. We’re grateful you took the time to recognize Supun by name! We even enter our team members into a drawing when they’re mentioned by name in a all-around five-star review, so your kind words are a great way to show your appreciation for him. Thank you for choosing McCord’s Vancouver Toyota! Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

Knowing that both your RAV4 Hybrid and its service meet your expectations means a lot to our service department. Your five-star rating and kind words about Toyota’s quality and care are greatly appreciated.

Mccord's Vancouver Toyota responded

We appreciate your review and apologize for not being listened too. We take our feedback and apply it to customer experiences, and discuss it and moving forward I hope at your next visit you see improvement. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Our team enjoyed answering all your questions and providing friendly, effective service on your Grand Highlander Hybrid. We apologize the inspection took longer than expected and for any inconvenience the wait caused. Knowing that our service met your needs means a lot to our service department.

Mccord's Vancouver Toyota responded

Thank you for the five-star rating and for praising David’s exceptional work. We’re delighted that David and our service department could deliver another positive experience for your Toyota RAV4.

Mccord's Vancouver Toyota responded

Hearing you enjoy David’s company and awarded us five stars means a lot to our service team. Our service department is here to provide that level of care for your Toyota RAV4.

Mccord's Vancouver Toyota responded

Thank you for the five-star rating and for acknowledging the diligence Kevin showed during your Prius service. Knowing that he was meticulous with your vehicle is rewarding.

Mccord's Vancouver Toyota responded

Your mention of our early completion highlights our commitment to efficiency. Knowing that the service on your RAV4 met your expectations means a lot to our team.

Mccord's Vancouver Toyota responded

Michael, I’m very sorry to hear about your experience and, most importantly, the amount of time and inconvenience these visits have caused you. We understand that your time is valuable, and having to make multiple trips for the same concern is understandably frustrating. We also apologize that an additional issue occurred during your most recent visit, requiring you to return again. I completely understand your concern about being told another visit would be brief after what you have experienced so far. We appreciate you bringing this to our attention. We would like the opportunity to make your next visit as straightforward and efficient as possible and work toward getting this resolved for you. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback! We’re glad to hear you appreciated our customer service, flexible scheduling, and the convenient updates and communication throughout your visit. We truly appreciate your business and your kind words. We’d love the opportunity to earn those fifth stars from you on your next visit! Thank you, Lori Bonner Customer Relations Manager 360-360-4758